Sadly, the quality has significantly gone down with this company... so much so, that I can't say…read morethat I feel comfortable referring them to anyone who expects appointments to be kept, as well as their furniture to arrive undamaged. I used them two years ago and had a fantastic experience, but this one definitely fell short. I scheduled my move for 10 a.m. and received a text message at 2 a.m. the morning of my move rescheduling my appointment for later that morning. There was no explanation given in the automated message, and suffice it to say I was not happy (in addition to the automated message, I would have appreciated a quick mail explaining the reason for the reschedule, and offering me some sort of compensation for the inconvenience). I was even more unhappy when they arrived later than the rescheduled time. The movers worked very hard and given the number of steps and the amount of belongings, I felt that the amount of time the move took was acceptable. However, what made me most unhappy about this experience was the condition of my furniture when it arrived... and the subsequent lack of response. Before and after the move, they do a "walkthrough" to look at your furniture, note any pre-existing damage, as well as any damage that was sustained during the move. In theory it is a great idea, but in practice it was pretty pointless. It's almost impossible to thoroughly perform that task when there are boxes and bags all over the place, and you can barely move around in the house. The day after my move, as I'm unpacking and reorganizing my furniture, I noticed some damage to a few of my items. My bar suffered significant damage on both sides, to the point where some of the wood has been completely chipped off. One of my living room chairs had a really bad scratch on one of its back legs, and my dresser got a pretty bad scratch on the bottom. (Maybe the furniture was not wrapped properly. I don't know). I contacted the company immediately to inform them of the damage. In response, I was reminded of the walkthrough and was told that the owner would get back to me. He never did. The reason I chose to give repeat business to Jason and his company is because it was a small business run by a guy who really seemed to care about his customers, and wanted to do a good job at a great price. Since then, the prices have gone up, and the service (in terms of getting my items into my home undamaged) has gone way down. Moreover, this company has consistently demonstrated difficulty properly managing scheduled moves. This move was delayed because a job they booked the day before went longer than expected. My first move with this company was also delayed because Jason booked two jobs too close together and the job before mine also took longer than he expected. These delays should not impact the customer... and if they do, then the customer should be compensated for it. Otherwise, if you see you're getting behind, bring in some extra guys, and do what needs to be done to get to the next job on time. I really liked doing business with this company the first time and was hoping for a repeat performance. Sadly, that was not the case, and as a result, this will be my last time doing business with Quality Movers.

Quality movers?? How about unqualified movers! Where do I even start? First red flag; after…read morereceiving a reasonable quote over the phone, I asked about paying a deposit. Jason told me that I didn't have to pay one. I thought that was strange because I had never experienced that with a "professional" moving company. Initially, I just wanted them to load and unload my own moving truck. Then, the day before my move I decided that I would use their full services. Jason told me that it was not possible because it was last minute. Ummmmm, what type moving company does not have trucks available?? I don't care if it was the morning of. You're a moving company for goodness sake! So I'm like whatever. I did wait last minute I guess. Anywho, they showed up 20 min late but I didn't trip about that. A couple of hours into loading the truck, I notice a car has been outside all the while with a lady sitting in it staring me down. Astonishingly, it was the mover, Jason's wife! It must've been bring your wife and kids to work day and I clearly didn't get the memo. They literally loitered in front of my building for the entire 8 hour move (yes, I said 8 hours!) in the car waiting for them to finish. Why couldn't they stay home and he just come with the car? She was their ride. Seemed kind of fishy. Like did either of the movers not have a license? PEOPLE BEWARE. That could be a liability to you if your mover isn't licensed or insured. So after unloading the truck, Jason wants to talk fees. He came up with this outrageous fee that he calculated in his head. He wanted me to pay 30% more than what we initially agreed upon, based on a whole bunch of hidden fees that were not discussed during the initial quote. I was completely in shock. The audacity of this man to charge such an excessive amount with everything that transpired throughout the day. Let's go through the list of horrible things: 1.) I had to provide my own truck. 2.) He was late. 3.)He brought his wife and kids to work. 4.)They took FOREVER!! 5.) I had a truck with more than enough room and they didn't load the truck properly. I had to make several trips after the "move" in my car to finish getting my stuff. 6.)They tore the walls and doors to the brand new apartment so now I have to pay for painters. 7.)They tore up the deck to the patio which will require a paint job also. 8.) Scratched the top of my dryer that I was planning to sell (now it has rusted :/ ) 9.)Annnnd his wife's car battery died and she asked for a jump. 10.)They also took the liberty to help themselves to some of my stuff that I had off to the side for disposal. I expressed my grievances about the fee and that I was not paying that outrageous amount (HE DIDN'T EVEN HAVE A TRUCK! ), which upset him. So guess what he does next? HE STOLE THE KEYS TO MY RENTAL TRUCK!!! I called and messaged his phone and asked him for the key with no reply. I finally had to just call the police. It was a complete nightmare. I have NEVER experienced anything like this before. I've used more reputable moving companies for less the time and half the cost. I'm so shocked at all these five star reviews. My experience was HELL. Moving is never a walk in the park -- I hired movers to make my life easier and this was the complete opposite. My experience with this company was unprofessional, unreliable, and completely UNACCEPTABLE.

I had moving junk grr Ed t rid of my garage and it was done professionally and efficiently…read more Highly recommend Will definitely use the service again Ask for Rob Great guy Ed

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I made a request and within the hour Red Maids responded, keeping me updated on estimated time of…read morearrival. They were in and out and removed all everything! The customer service was top-notch.

I highly recommend Austin Services. I've used then for landscaping and lawn care, snow removal, and…read morea move. Communications are great, and their prices are reasonable. They are highly professional, and take pride in everything they do. It's a local family business.

Yard clean up and Junk removal Austin services Did an AWESOME, very professional job.great…read morecustomer service, Promp, completed in great time and at very fair price. I will definitely use them again. Thank you Austin Sevices.

Cannot recommend F&G Junk highly enough. Response time to initial contact was immediate and they…read moremade it easy to obtain a detailed quote for the service requested. They showed up as scheduled and did the job professionally and in the timeframe as promised. Add to that the fact that they charge a fair price that is considerably less than the franchise organizations and are friendly gentlemen. They are now my go to for this type of service.

We used Top Shelf again two years later...and Aaron was just as dependable as last time. I had to…read morechange out meet date and he was very accommodating. Thank you Top Shelf for consistent and excellent service!!

Very quick, good pricing, and friendly. Highly recommend. Used his services twice and will continue…read moreto moving forward. Thanks!

Excellent, very professional house looks fantastic. Smelled great. The girls were friendly.read more

Overpriced compared to others in the area. Nice worker that did a good job on the work completed.read more

I highly recommend GST for your dumpster needs. Excellent customer service. Best prices in town…read more Stay local and use GST

George was great and really flexible during our move. I highly recommend GST as price was right as…read morewell!