I had another contractor install a new gas insert into an existing wood burning fireplace and not…read moreonly did they completely botch the job, they left us at great risk of setting the house on fire. Ed & Son had to completely remove and replace the unit using non combustible material, replace the ventilation that the previous contractors damaged and redo the gas up to code. Working with Ed & Company was stress free and a pleasure. They gave me recommendations of other contractors that were great to work with, and then returned to complete the installation with a granite surround. I love my new gas fireplace and have been using it daily. I highly recommend call Muraca first to get the job done properly and efficiently.

Joe, the technician did a phenomenal job of overhauling my Mendota Fireplace. He was professional…read moreand extremely helpful in giving me helpful hints for how to maintain my unit. I can't praise Joe or Muraca enough. I highly recommend this company.

This was my second gas fireplace I had installed in my home by John. 3 years ago he did one in my…read moreliving room which I reviewed 5 star. This recent one was a replacement for a 30 year old gas stove in the family room. The price for the fireplace and installation was the best around. It was installed and working in hours and his workmanship, as usual was quick, clean and complete. He secularly sat with us to explain everything and welcomed us to call if any questions in the future. Would highly recommend them for sale and service. Professional, friendly and honest.

Wonderful customer service. I needed to replace my vent free gas fireplace and Frank helped me with…read moresize and selection, gave an accurate estimate and timeline for installation. The install was done quickly and fit to my wall space. The fireplace is the perfect complement to my family room.

We purchased fireplace doors from Alternative Heat. They walked through our options with us,…read moreexplained the various pros and cons while giving us time to make a decision. The turn around time was super fast, and we ended up having the doors installed within a few weeks, just in time for a big blizzard. The install was quick an professional and they ended up identifying some safety issues with our chimney (not a chimney scam - they told us to contact whatever reputable mason we usually deal with, which we did, and he confirmed what they told us). I'd recommend them to anyone. Plus the doors are so much nicer looking than the options available from a big box store.

From the owner: Warm Up Your Room With A New Fireplace…read more Alternative Heat is fully insured and bonded for repair, sales, and installation of a wide range of products from well-known manufacturers. Our experts always welcome the chance to design and install your new custom fireplace or bring your old, tired fireplace a fresh look. Everything we do is backed by our adherence to proper and safe installation. Be sure to get the necessary information about your space before coming to see us so that we can make installation as safe and fast as possible. Are you ready for another cold winter? If you don't have one of the systems from Alternative Heat in your living space, you may not be as ready as you think. Avoid a chilly heating bill this winter with gas fireplaces, wood stoves, and other alternative heat sources from our company in Paramus, New Jersey. Family-owned, our business specializes in budget-friendly, efficient sales, repairs, and services of energy-efficient heating systems and other products. Everything we sell adds more warmth and comfort to your home while keeping costs low for your wallet. We are proud to have the following certifications and affiliations: National Fireplace Institute Certified Specialist # 102775 NJ Contractor's License # 13VH01727100 MAPMPBA Certified

The tech showed up on time. He was skilled, polite and he took the time to go over ball 3 flues…read morethat I needed to have cleaned and explain what he was going to do. He also took before and after pictures of each flue to show what he"d done. Prices were fair, and he did exactly what I requested without trying to sell me on anything extra. Excellent service.

do not use them. Their vacuum that sucked up the soot blew up when we moved in trashing our…read morefurniture and walls. we had three estimates on the damage to repaint the ceiling and walls impacted, plus the furniture, and they NEVER paid us. please feel free to reach out if you have any questions

The installation went very smoothly. When we didn't love the way it looked they replaced it with a…read moredifferent set at no cost . Incredibly accommodating

Excellent experience from start to finish. We had a difficult project due to the space constraints…read moreand what we were trying to accomplish, but Ken explained everything very thoroughly, no rush or pressure, took his time and educated us. Jason spent over an hour with us sketching out exactly where all everything would go to fit among a lot of other components. The guys who came out (I forget their names, sorry) were great. Explained everything, careful, and did a great job. Super happy with the finished product. Thank you, KJB!

Sal- one of the installers did a great job cleaning my fireplace. i didn't realize how dirty it…read morereally was and he cleaned then fixed the fan and added more embers to make it look brand new! Sal was so kind and very knowledgeable about fireplaces. I'd definitely recommend Cozy Dog

Wed 3/12/25 645pm lic XGR-T75 extremely angry and aggressive dangerous driving on rt 80 west. Kind…read moreof goes along with the bad rating of the company. Bad attitudes, sloppy responses, angry aggressive driving. Tells a story and its not a good one. In this day and age when you have so many choices of which companies to spend your hard earned money.... Choose carefully.

If you are going to install anything yourself or have someone other than their installer do this…read moreAVOID these people. We bought a ventless gas log set from them. I wanted to support a local business and had naïvely felt that they would stand behind what they sold so I did not mind paying the extra money. I would have been way better off buying it on Amazon or another site online! I already had the gas line so I just needed to replace the old log set. First of all, when my wife picked it up you must sign a waiver that says you have a total of 24 hours to inspect everything. Then they have a clause in the waiver that states it may need "FINE" tuning. They also claim they do not do the installation and support they have contractors that do it, but their website clearly states they do installs and service. I installed the unit and it would run for a minute and turn off. I went to the manufactures website and found out you cannot contact them or get support; you must contact the dealer you bought it from. I called to find out how to get it fixed under warranty. Now even though the website is covered with service and support options I was told they don't do the service or support I needed to call their contractor and schedule a service call. When you call the contractor it sends you back to Albers to schedule the service call ?????? Oh, and that is $300. The tech came out and found out the thermocouple was not near the pilot light, and he needed to take it all apart then move the pilot light and the thermocouple, so they got next to each other and aligned. I have a checkout sheet with the unit that states who built it and tested it, it all says it was all tested and passed. So, I called back again to see how I could get credit for the fixing the manufactures defect. I was now told that since they did not have to replace any parts it was not a manufactures defect in workmanship it was a "FINE TUNING" and therefore it was not covered, and I had to pay the $300 myself. So, I should not expect to pay over $2000 for a gas log set and then expect it to work out of the box. Imagine if you bought a fancy gas stove and one of the burns did not light so you called Maytag and they fixed it and handed you a bill for $300 tow day safter you bought it. Albers sees no problem with this. If I had just bought it from Amazon or another online vendor I could have packed it up and got another one that was manufactured correctly. Instead, it cost me extra to by it and then $300 extra to get it to work.

Written off as an "impossible" situation or a very expensive option for an electric fireplace…read moreinsert..... Debbie Scognamiglio listened, looked, asked questions and delivered a perfect AND very affordable solution! Debbie also offered an idea for design which was perfect!) I am actually blown away!! The nicest and most customer focused people with whom I've ever had the pleasure of working! I am SO happy I wandered into Alber's this morning! I will find more reasons to work with Alber's. They truly know their stuff!!