After not finding what I needed at other banks I decided to stop in and see what Fifth Third had to…read moreoffer and I was not disappointed. The location has a drive thru, ATM, and a lobby. The bank is not a stand alone building but a part of a modern, multiuse facility. There were spots for 2-3 tellers inside and two offices for loans, accounts, and business banking. As a chain, they have branches and ATMs all over the United States which is a positive for people who live, travel, and work in multiple states. I was greeted quickly when I walked in by the teller and the branch manager. After telling them what I needed I worked with Grace, their personal banker, to set up a new account. She went over all the options for different accounts, had literature prepared I could take with me, and answered all my questions. She was organized, professional, efficient, extremely personable, and polite. It took less than 20 minutes to get everything set up. I was able to make my first deposit the same day I opened my account, set up direct deposit, and was on my way with a smile on my face from a great experience. Overall they made a great first impression on me and I look forward to being their customer in the future. I would recommend them to anyone looking for a bank in NE Indiana.

this place is terrible I deposited 2payroll check on last Thursday and here we are 8 days later…read morestill no access to my money.tellers can't tell me why so I called customer service and the woman that is obviously from another country couldn't tell me anything either so I guess I have to wait to even close my account since I assume it would take even more time to get my money.apparently when they say you'll have your money Friday April 17 they mean it will release on Friday the 17th at 11:59 pm so they can get interest I guess

Been with this bank for over 23 years had two checking accounts one with my husband and a personal…read morechecking account. My husband had passed away in May of this year and this bank has made it so hard for me to pay my bills online. We had a joint account they stopped me from using Bill pay Because he was the one who setup bill pay with his login. I as the joint account holder cant access any information including our bills. luckily I had payed a couple of bills from my login. otherwise I wouldn't have had those. They inform me it's because of security reason. He is no longer with me. I was able to see before everything that went in and out of are account. now only things that I've use my debit card for that account. There is no reason I should have to go up the main branch and even see if I can get a bill that was already added to (MY ACCOUNT) on my account. literally No one that has lost their spouse should have to worry about having to pay their bills on top of dealing with losing the love of their life. NO One !!!!! They really need to consider their customer and what they are all really going through. He wasn't a friend he wasn't a boyfriend. He was and will always be my Husband. Sturgis Bank and Trust care and consider your Customers especially those that have been with you for so long.

I recently deposited substantial check and opened a account, I was told that I could get a partial…read moreamount after 2 days and the rest of my funds 9 days after, which is understandable. The problem I have is none of my paperwork was faxed to the branch in which I was to pick up my debit card, so I had to wait for that first off. Secondly they didn't have me sign my beneficiary papers so I did that at the branch where I was waiting on my card. And thirdly I wasn't ever provided with a number to access my online banking and now my debit card doesn't work. This is very unprofessional and shows me that this isn't the bank for me. If they can't do any better than that right from the beginning how is going to be down the road? I won't be there to find out, I'll be going to get a cashier's check for my balance from them and taking my business to the credit union.

As always, Amanda Fry was awesome! Sandy, the bank manager was also very helpful! We love this…read moreCredit Union! It's the best experience we've ever had with a financial institution!

I stopped using them and moved my money to a credit union recently. I had been with Fifth-Third for…read moreat least 20 years. There are many reasons I left, but here are the top ones: 1) Fifth Third is pulling out of small towns in SW Michigan, leaving only an ATM behind, if that. 2) At the branches I use, there's constant turnover of the tellers. To me, that means they're not paid or treated very well. 3) Corporate spends LOTS of $$ on political lobbying in Washington and Lansing. Also contributes mostly to candidates from one political party. More info here: https://www.goodsuniteus.com/company/-LX7m62CV0FgpX6TgkLv Other than encouraging people to vote, I believe businesses should stay OUT of partisan politics. Regular voters should have the most influence in our capitals, not corporate interests. Credit unions are typically not involved in politics. CUs serve their members, not stockholders. PLEASE NOTE: Customer facing employees were *not* the problem here. My issues with this bank go way up the chain of command. Also, I am not now nor have I ever been a Fifth Third Bank employee. Nor has anyone in my immediate or extended family.

Too many issues to list. Bill pay not sent in same town till…read morea month later Husband deceased, all documents given to bank twice, but mortgage still has his name on it 4 years later. I had to threaten them to take my 48k out. They actually told me to provide all documents for a THIRD TIME. INSTEAD I SAID NO, YOU CAN WIRE THE MONEY TO MY MAIN BANK. THEY WILL WIRE YOU THE MORTGAGE PAYMENT! I don't know what happened to them, it's sad

After showing up at a Chase Bank in the Lansing area last weekend and learning that we couldn't…read moreopen a new account without making an appointment, I searched online and noticed that Saturday morning appointments were hard to come by and several weeks away. So I booked an appointment in the Novi branch. Am I glad I did. Staff at the Novi branch were so much friendlier and more helpful. I couldn't tell you hope many people stopped by and asked if we've been helped, then followed up assuring us that our rep would be available shortly. Milan was patient and answered all of our questions to our satisfaction. He also helped us determine which account type would best meet our needs.

Didn't know you have to order $2 bills. The teller ordered and told me to come back next week. I…read morewas a day late getting to the bank and didn't see my teller. Went up to the window. This new teller said "yes" Clyde left them for you. Had them all counted out and everything. In and out I less then 10 minutes. GREAT JOB CHASE