After having a professional with over 15 years of experience came out to my house and told me I had…read morehail damage, the adjuster came out to look and said it wasn't. The month after that, my insurance went up. I am now going through issues either my sewer drain where I know have roots growing through my pipes and major cracking which I am currently having fixed. After calling Hackenburf-Scheiber, the representative told me that it probably wouldn't be covered but he could put me with there adjuster to make sure. I asked, would this raise my insurance? He stated yes. Even if they didn't cover it, why would my insurance go up even after I fixed it. I think this company is only looking after the share holders. I even talked to my mortgage company and they even said they were to high and that I should look for another. All I know is that after I get my roof fixed, I will not be staying with this company. I feel that they only want my money and couldn't give a crap about my well being or my family.

I can't say there's a better more personable group of professionals that i'v delt with . They're…read morealways willing to help at any time and in any way they can . Always greeting us with kindness they've made it easy to feel were in good hands insuring home and auto for decades. We wouldn't go anywhere else ! . .

Sound and safe experience over the last 50 years. Good community supporter. Excellent online…read morechecking account experience. Unlike the credit unions FSB pays IRS income taxes. Flexible loans to bridge needs in the past were useful. The friendly staff work to meet community needs.

Wow. Went in to cash a check at this branch and because I'm a nonexisting customer, they won't…read moreeven cash a check drawn on their own bank. Said it to prevent fraud. Customer service was nonexistent. Asked to speak to a manager none available. Told me that it was a written bank policy, but when I asked for a copy of the policy, mysteriously no policy available for the general public Apparently it's a written policy for internal use only. Told me if I want to open an account, they would be happy to cash the check Now why would I want to open an account at this bank seeing they're really not customer service focused? Would not recommend doing any business with his bank.

Because I've moved a lot my credit union was in another state, which made cashing a check…read moredifficult. These folks are fast, friendly, professional, and helpful, and went out of their way to make sure I got the help I needed.

Do not ever take a payday loan out with this company. Horrible customer service. Had me mixed up…read morewith another customer and were extremely rude and even hung up on me. Worst store in Elkhart

Fast friendly home town banking. Friendly staff. Clean and welcoming environment. All banking needs…read morein one location.

Chandra and Phil at the White Pigeon office do a great job of keeping on top of our accounts and…read moreare very fast on turnaround of requests such as adding a beneficiary to our life insurance policies or getting us a quote and adding on a new auto policy. We have never had an issue and the cool swag and giveaway opportunities are just a sweet bonus to being a client. 5 stars from us!

I have been using them for over a year now and get the best prices wi the out a huge hike to renew…read moreunlike the big insurance companies. Gail and Candy are amazing to work with! I recommend this company to all my friends. Definitely worth calling for a quote.

Always good service. Pleasant efficient employees never a problem if h have a claim. I have been…read moregoing here for many years

I just recently switched to State Farm when my other insurance increased the price of my auto and…read morehome insurance to a ridiculous amount. I called State Farm initially talked with Kennedy, who then put me in touch with Becky. Both ladies were wonderful to work with and so kind and polite, no matter how many questions I had. They went out of their way to make this change easy for me. So not only do I have lower insurance for my Auto and Home. They were also able to get me lower life insurance. I'm so glad I switched to State Farm and so glad I get to work with such great people. I would recommend them to anyone who's looking for any sort of insurance!

This This is the…read moresecond time in a year and a half that this agency has actually cost me money.. the first time there was no follow thru crediting my account and after 2 month of being charged too much and unfulfilled promises I was only given credit for one month. Several times I have left a message requesting a return call and they just dont seem to ever return a call. I have been on auto pay and on a couple.of occasions in probablly 5 yrs I've ask them to stop the auto pay for that payment and ONE day was sufficient . 6 days ago at 8 am I requested to have them hold the auto payment.. This morning at 3am I receive a notification from my bank that State farm submitted the payment and my account is now over drawn! Called the 24hour service and the agent was super kind and understanding but she wasn't authorized to do anything about it. She said she was sending them a fully detailed message and told them to call me. She said if I didn't hear from them by noon to give them a call.. At 130 pm I still hadn't heard from them so called and spoke to Justine who was rude and indifferent. Her voice was condescending and She told me I didn't request timely altho past requests only required 1 day. She asked if I did not no prior to 6 days ago that I was going to be short this month and I could tell that her by indifference that she would not bother to help the situation. I asked if I could speak to someone in charge and she responded that she was. I am not happy, and totally unsatisfied with the complacent disregard shown to me with my concerns by this office. My family has been with State farm for as long as I can remember.. and have always received stellar treatment.. I am a disabled senior citizen on a limited income. [Social security]. This has been unnecessarily stressful for me. My family has been with State farm for as long as I can remember.. and have always received stellar treatment.. I have escalated this issue and requested transfer of State Farm agencies. Additionally, my rates at this office did not decrease when Michigan laws changed. Actually my rates have increased. Time will tell if I stay with State Farm or move to a completely different insurance provider. As for the Greg Hoover Agency, NO, I do NOT recommend this office.