A new builder moved into our neighborhood and found this company to "manage" our HOA. Except, they basically do whatever the builder wants and the homeowners (who pay them) have absolutely no say. We just received our notice of our annual meeting and there was no agenda - which is a violation of Missouri law. When they first took over from the previous company, some of the homeowners still owed and Omni sent out bills. Mine was wrong and I emailed them THREE TIMES with the corrected information - and never received a response. I finally just paid it make it go away. Last year, in one of our neighborhood notices, Kim suggested that, since some homeowners hadn't paid their dues, homeowners should talk to their neighbors and make sure they were paying their dues. I keep asking when the actual homeowners get their association back. read more

Terrible company. They say one thing and do another. The rules are insane, I wish I would have looked closer before I bought into the neighborhood. read more

Missing Fascia and Bird Infestation! I've been trying to get Omni to respond to an issue with our Condo I reported 12 days ago! Coronavirus should have no effect on our outside repairs as social distancing is easily attained and the bird damage certainly isn't diminishing!! Workers don't need to see us and just need to let us know when they're coming so we can put out the missing fascia. They birds will need to be removed as well as their nest and any damage repaired. It won't get better!! Omni was responsive when they had one of their people, Lisa Gallati, handling requests and complaints from our Countryshire community. Now email requests to her are returned as undeliverable!! Gary Woodcock 503 Country Circle Dr. read more

I have loved my house sincE the moment I got my keys! The only thing I dislike about my home is the fAct that it is managed by Omni! They are the mosT unprofessional horribly ran company I have ever had to deal with. I have never been so annoyed by customer service or lack there of in all of my life. They don't respond to emails, rarely call back and when they do they just want to talk at you instead of actually lIsten. For the small amount of money they get out of us, the headache far outweighs the benefits. read more

This place is the absolute WORST! If zero stars were an option, I'd 100% give that! This company was the management company for our HOA apparently until 12/31/20 when they stopped. We received NO word about this. They took our dues payment and cashed it without letting us know they were not our company any longer. When I tried to call to find out what was going on (I received a letter from our new company with payment due) they were rude and argued with me about where my payment came from. We, like many people, have arranged it so that our taxes and HOA dues come from our escrow account. So the bank takes care of it for us. They person on the phone, Ashely, stopped me in the middle of speaking to tell me how wrong I was that payment didn't come from escrow. She then proceeded to tell me that the company just left the notification up to the the new company to let us know about the change. How terrible is that? They don't tell us its happening, they still took our money even though they knew they knew they were no longer our management group AND they were completely rude on the phone. I was shaking when I got off the phone. I am SO glad we decided to get rid of them. They never kept us up to date on meetings and minutes from those meetings. They were not very responsive and when they were, they were RUDE and took FOREVER. I can't believe this kind of thing is allowed and I have no idea how they are still in business. This company is horrific and if you find them as your HOA management company one day, you better run. They cause headache and really serve no purpose. read more

Do not rent from this company. They are VERY inattentive. They take forever to fix anything if they do at all. They are also very arrogant and dismissive. read more

Worst management company EVER. When I move I will make sure this company does not manage my neighborhood. That will be a deal kill. Never takes care of complaints. And they cashed my checks and didn't apply them to my account causing huge headaches and billing problems. I had to file complaints with my bank in order to resolve the problems. I wouldn't even give one star but I had to in order to make this comment. The people there are incompetent. read more

HORRIBLE! They send letters claiming property owners are in violation of indentures when in reality, nothing is out of order. They threaten fines and threaten to put a leans on homes. This "management" company was supposed to leave our neighborhood as soon as all of the lots were sold; however, the original company went under and all of the lots were not sold. Therefore, they continue to "manage" the neighborhood and charge yearly dues for who knows what. And if that isn't enough, the "President" of this company worked for the builders of all homes, so when they went under and couldn't sell all of the lots, he magically jumped into this role of "managing" the neighborhood and continuing to collect money from all of the home owners (the ones who pay their dues anyway). Very convenient! I don't know how he looks in mirror every morning with the way he screws people! read more

WOW this company is unprofessional with email and talking on the phone if you can get a hold of them. I went back and forth trying to get something approved and kept getting different answers. I was getting frustrated. I can't believe how a company can be run like this and get away with poor customer service. They need to be more streamlined, organized and have a standard operating procedure for when they get requests in for approval. read more

Unfortunately, I've had to work with Omni for almost a year and a half as a board member of an HOA they "worked" for. Their customer service is the worst! It takes them months to get simple repairs and projects completed, if they ever get them completed. They can't follow simple instructions, and failed our HOA and HOA Board constantly. We finally had to fire them for their unprofessionalism, incompetence, lack of follow through, failure to deliver, etc. I would not recommend anyone seek out the services of Omni. They are truly the worst! read more

I wish I could give them zero stars, as this is the worst HOA property management company that I've ever dealt with. Response time is ridiculously long. It takes multiple calls to get a response, and they don't answer emails or problem requests submitted via their website. Once you finally get in touch with someone, it takes weeks to "research" your issue, and talk to the board, then they will respond "Sorry, not in the budget so you are going to have to figure it out". The lady claimed a board member spoke to my pest control company, and it wasn't even my current pest control company, so what was the point?! All Omni does is have someone cut the grass and shovel snow. I have a vole problem TODAY in March 2020, and the lady told me maybe it will be in the budget next year, WTF?!?! My lawn is destroyed and they can't even have the lawn care company put down any more grass seed because it's a new subvision, they haven't had this problem before and it's not in the budget. SMH!!!!!!!! read more

Absolutely HORRIBLE service. They never respond, close out issues that have not been resolved, and made several errors with my HOA dues.

Omni Management Group has been our subdivision management company for a little over two years now. They have always responded to requests my wife and I have made. They are very professional and friendly and always there to help when needed. We recently had some roof leaking issues and with one call they where able to get out there contractor to get the problem resolved with out it causing my wife and I headaches. I would and have recommended this company to others. read more