My experience was simply UNPROFESSIONAL... At first, I received a formal text confirming a trial…read moreclass for my daughter for Saturday at 10am, I confirmed back saying great see you then! When we arrived there was no one to greet us and we had to ask around the building about any contact for DEA... we were able to speak to the owner of Eye Level who is located downstairs and he was very helpful and was apologetic about our appointment not being met. The owner of Eye Level said the owner wasn't answering her cell phone or the office line therefore he wasn't sure what to do but apologize... I left expecting an apologetic call from anyone at DEA, instead I get a TEXT about A FEW DAYS LATER saying they were it was for another Saturday and they didn't confirm the date. NO SORRY was included in that text. I forgave the situation as I know life throws us lemons and said ok no problem and rescheduled the trial for the following Thursday evening.... My daughter was welcomed formally and the instructor even let me other two younger sons in the trial class with them which I loved. Afterwards there was again no one to speak with about what the trial was about, I had to go to the receptionist and ask all the questions and mainly see if there was any selling information for me to try to get my children into any of the performing arts programs... The receptionist "Francesca" at first didn't want me to take the registration paper home to consider enrolling my children, I had to ask for a pen/pencil, then let she let me keep the paper and had me write all the pricing and then said I can think about it and she would call me in 1-2 days to follow-up. Well, it's been two weeks and I haven't heard anything. I liked the school atmosphere however the front office service was very unaccommodating for any person who wanted to generally inquire about the school. There were no printed marketing materials for take-home and no follow-up calls. I was considering sending my daughter to this school and even my son because I liked the benefit of working with children in regards to performing arts however for the price and the lack of organization I'd rather look into other options.

My all time favorite music school for kids. Why? Because my 5 year old daughter loves it and is…read morealready reading music for piano. Her teacher Tiffany is extremely nice. You can tell that Maggie (the Director) and her staff are passionate about music. And actually they teach all ages. my husband wants to start learning as well! My 2 girls 6 & 4 are now in summer camp here and they LOVE IT!!!! Music, theater, art & dance- what not to like! The camp counselors are the sweetest and most fun and I have ever seen. My kids come back I inspired and can't wait to go back the next day. Great job to everyone at the camp and to Maggie for running it all!

DISGUSTED. I drove out to Brooklyn only to find this place no longer exists as advertised . The…read morewebsite boasts "one of the largest inventories IN THE WORLD"; in fact it is an empty store front, with a "for rent" sign in the window, and a small sign indicating that they moved around the corner (mind you, the Google Maps image shows the open store as advertised, so no reason to question it). The space around the corner is a one story storefront music school. The "Street Sounds" part of the space consists of a small desk with a computer and a telephone and some business cards. I was told the Street Sounds proprietor (Rocky) is usually in by 1pm; it was already past 1:30 when I left a voicemail on the number on the business card, and waited another 10 minutes in case he just went to get coffee or something. He never called back. The least they could do was update the site to alert people to the change, but they obviously do not care. Beyond unacceptable!

I called this place at 3:09pm on a Saturday wanting to ensure the hours listed on Yelp stating they…read morewould be open until 4pm was accurate. A gentleman confirmed they'd be open until 4pm and I show up 10 minutes later and sure enough they're closed. I wanted to support my local small business but they didn't care enough to at least keep their doors open!

Every teacher is professional. In front of the desk's lady…read moreis very patient. A lot of kids like this music school.

I took my guitar to get repaired it was a gift for my Grandaughter who is autistic. It was never…read morereturned back to me. Every time I would go back to get it they would tell me that the repair guy was away. Or he wasn't there. I trusted them so I never asked them for a receipt thinking hey were trustworthy. I never saw the guitar again, and was never able to get it back because I had no proof or receipt that I took it there. My autistic daughter was so happy with her little green guitar she still asks for it. It's been a couple of years since then. I just want to tell you that you guys have made a 12 year old autistic young girl very unhappy.

Received top flight customer service from Christina who attentively answered my teenager's…read morequestions about purchasing a cello. We learned a lot about what's important and less important about selecting a first cello. Christina made us both at ease in a calm unrushed environment as my kid played the instrument. Christina made it clear her main interest was in keeping us satisfied after the purchase and building a musical relationship for the longterm. She reserved a cello while we shopped elsewhere. This time we declined the purchase, but it was not for lacking quality, price or service. I won't hesitate to return for our future guitar or cello services. This business makes me proud to be part of Staten Island's music community. Keep up the good work Rustic Music! Two locations!!!

Experienced teachers as promised--most have been there for several years. Affordable as well, plus…read moreJaime is always offering discounts for her students. She hires when needed, unlike Piero's which has a waitlist for over a year.

I have been taking guitar lessons with Keith C for about 2 1/2 years now. I started with absolutely…read moreno experience and have come a long way with his help. After searching and being put on waiting lists for 3 months by others Jaime's was recommended to me. I called for an appointment and was able to start immediately. Additionally I was pleasantly surprised by the affordability of a lesson as opposed to what others were charging. Most of all the reason I still take lessons here is because Keith my instructor has been extremely flexible with my very unpredictable schedule. He understands I may have to cancel with very short notice and is very very accommodating with rescheduling. PS: I received my first guitar for my 50th birthday so it is never to late to start. Tom L