I'm terrified of dentists and shots. I made them very aware of this. So they pump my mouth full of…read moreshots then send me to the lady to discuss prices. I'm not ok at this point, visibly shaking. They made me believe my mouth was in horrible shape and if I didn't get all the treatments, I'd lose my teeth. Just to be clear I had a couple cavities and needed a wisdom tooth extracted. I paid several thousands of dollars for what they recommended due to the stress I was under. I paid the bill in full a couple days later. I wasn't trying to get out of paying the bill but I received another bill for $55 and called to tell them I already gave them thousands and I'm not paying another dime. Also I let them know that filling my mouth full of shots then sending me to discuss prices was not the way to do it. I should have been able to discuss treatment options and prices before anything was done in my mouth considering how terrified I am of everything. Sounds reasonable to me. The lady I talked to on the phone couldn't comprehend what I was saying and told me I was "using big words" . I explained in kindergarten terms a couple times that they need to discuss treatment and prices before pumping people's mouths full of shots. Especially if they make it known they have fears. She absolutely didn't understand what I was saying. I became aggravated and told her I was done with the conversation, the bill is paid and I won't be back. Completely shady business practice if you ask me!

Be very cautious. I'm insured by the largest Medicare Advantage Company. I understood that the…read moreoffice was famiiar with UHC and had thoroughly checked my coverage. I was told by the dentist what "needed" to be done and was given a printout showing the total cost, the insurance coverage and my share of the the procedure which I paid. Through the weeks of the process, I was surprised to pay some extras that weren't covered by my insurance. Fast forward to a year after the work was started, into the next calendar year: I received yet another bill for approx. 1500.00 to pay for other things the insurance "didn't cover" as well as exceeding the carrier's maximum. I called the billing person at Aspen, couldn't speak with her and left a message to call me. Weeks later without a return call from her, another bill, asking for immediate payment. Overall, I feel that I dealt with a used car salesman, not a professional dental office. I'm sure they will respond appropriately as they do for most negative reviews here, promising to used my review to improve their services in the future. For me, the future is over with this office.

Top notch care and quality service. All the staff were friendly, courteous and made me feel…read morecomfortable. They listened to my issue, came up with a plan and explained it all very thoroughly. I know who my dentist is from this day forward.

Gina is amazing! She puts me at ease from the moment I get in the chair. She keeps me distracted…read morethroughout the whole experience and doesn't make me feel stupid for being anxious. All the dentists I've seen have been so kind and thorough. Love this place!