Our home experienced a natural disaster last year, and all our personal items were put in storage…read moreuntil we could get a new home. State Farm recommended First Choice Relocation to move our personal items from storage in Tulsa, Oklahoma to our new home in Edmond, Oklahoma. Facts are as follows:
Wednesday, April 5, 2023 -- State Farm Adjuster approved First Choice Relocation's $8,680 bid to move our items from Tulsa storage facility to our new home in Edmond, Oklahoma.
Friday, April 21, 2023 -- First Choice Relocation accepted State Farm Insurance Company's contract, and agreed to pick up all our items by April 28, 2023.
Friday, April 28, 2023 -- First Choice Relocation picked up all our items at Tulsa storage facility. It took three trucks and one 16-foot trailer which could be delivered "as needed".
Tuesday, May 2, 2023 -- First Choice Relocation delivered approximately half our personal items to our new home in Edmond, Oklahoma. We had purchased a smaller home, and simply did not have room for the other half of our personal items. First Choice Relocation was made aware of this before this delivery, and they only brought enough personal items to fill the house and 2-car garage. First Choice Relocation advised us we would need to rent a 2,500 cubic foot self storage unit for the remaining personal items, before the next delivery.
Monday, May 8, 2023 -- We advised First Choice Relocation we had rented a 2,700 cubic foot self storage unit and we were ready to receive the remaining personal items. First Choice Relocation advised us they were too busy with a "big job at a dental company", and we would have to be bumped. We rescheduled for May 12, 2023.
Friday, May 12, 2023 -- First Choice Relocation advised us they were double booked, and we would be bumped again. First Choice Relocation said they would call back with a new delivery date, but never did.
Tuesday, June 6, 2023 -- We called First Choice Relocation to clarify when the delivery would be. First Choice Relocation demanded payment for work done up to date. We told them we would hand them a cashier's bank check when they delivered all the remaining personal items. First Choice Relocation agreed, but no delivery date was set.
Monday, June 26, 2023 -- We called First Choice Relocation to clarify when the delivery would be. A date was set for the morning of June 28, 2023.
Tuesday, June 27, 2023 -- We visited the bank and created the bank check in the amount of $8,680 made out to First Choice Relocation. The check is ready for their delivery tomorrow. First Choice Relocation called us that afternoon, and canceled the delivery of our personal items, saying we now owed them $21,161.50 and they would hold our personal items until we paid. This is the first time they told us they were charging us $175 per day, per truck, for "Store In Transit" fees. That is 244% of the original amount First Choice Relocation agreed to receive from the insurance company.
Wednesday, June 28, 2023 -- First Choice Relocation did not show up to deliver our personal items.
First Choice Relocation is clearly trying to take advantage of an elderly woman who lives alone (she is 83 years old). She never signed a contract with First Choice Relocation, and was not aware of any additional fees which may be incurred. First Choice Relocation's deal was with State Farm. First Choice Relocation is holding our personal items hostage, AND charging us $175 per day we do not pay their extortion. This is a classic BAIT AND SWITCH - they bid low to get the contract with State Farm, and then jacked up the price 244% once they had our personal items.