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    On Deck Counseling, PLLC

    5.0 (1 review)

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    14 years ago

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    Mind Above Matter

    Mind Above Matter

    2.3(7 reviews)
    8.5 km

    Has helped my kid so much with their mental health and confidence! Thank you so much for your…read morededication

    I attended Mind Above Matter in Arlington this past summer. It started out well with a therapist…read morenamed John. For no reason and out of the blue, John was let go. I found it unprofessional that the manager, Joy, told us he was let go because they'd had issues with him for over a year! Joy told me personally she was going to try and get his job back. That was never going to be the case. We were told this to appease us! Joy took over the class for a few days and she was aweful! No clue how to conduct a therapy group! She told us she wanted honest feedback but was anoid with my less then positive review! A girl named Kristeen took the class over and she did a good job at first. But I was not told how many classes I had left even though I kept asking and was abruptly dismissed. Then told they would see if I could continue and was given more time. A new patient joins who was never fully involved in group. This girl was always on her cell, not paying attention and disruptive. My time ended when I brought this up! The girl got mad, others were allowed to leave because the situation made them uncomfortable. Instead of asking them to work out there feelings. I was treated with such disrespect by Kristeen. This even though it was her job to rectify the situation. I was then told my time was up! I told Joy I wanted to speak with her and Kristeen in person about how I was treated. She made an appointment with me and Kristeen. But when I went for my 3 o'clock appointment, Kristeen was leaving the building! I asked her why she was leaving and she ignored me, got in her car! I called Joy to come outside where she reprimanded me, told me it was o.k. for Kristeen to leave because I was going to file a complaint. I said I'd filed nothing yet and how dare she! Joy then called the police on me and told me to leave! I waited for the police. They were confused at why they had been called! Me too! This place has no right providing therapy to people in need! They are unprofessional and have no idea what they're doing! DONT GO HERE!

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    Mind Above Matter - Proud member of the Better Business Bureau

    Proud member of the Better Business Bureau

    Mind Above Matter

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    On Deck Counseling, PLLC - c_and_mh - Updated July 2026

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