I have had great customer service here. But last time, I was unconvincing the guy. Sure made me…read morefeel like it anyway. Wouldn't accept my AAA cause I didn't tell him before hand. Okey doke then

A rude f*** head. Was very rude and unresponsive. Then proceeds to hang up the mid conversation.read more

My son's truck broke down in Beaver Dam. Mickey was recommended to me by another company that I…read morecalled. I called him and asked for a quote to tow and fix the truck. He gave me a quote within less than 30 minutes. When he messaged the truck was finished, he had not only fixed what was wrong, he fixed the exhaust and all for $500 less than the original quote. Thank you!

They have always gone above and beyond to make the necessary repairs to my vehicles. I would highly…read morerecommend both the garage & the towing services!

If you're a POC, DO NOT patronize this business. I took my vehicle in for deer damage repair…read more Almost 2 years and $7000+ later it's still not completed. I've been given the run around for almost 2 years...nothing. There's a reason they want the ins payment for repair up front, they're thieves. They kept my vehicle for six months. I had damages on my vehicle that were not there when I dropped it off(window and doors not properly working and not to mention still didn't fix parking light that was part of the paid damage and repair from ins)IF they did $2000 worth of repair would be a stretch. They issued me a loner car for maybe 2 months (of the 6 that they had my car in their shop) and I had to use 3 AAA services on it. Yes, they were accommodating in that aspect and didn't charge me $500 deductible but NEVER said anything about forfeiting repairs to offset the deductible( apparently my $7000+ was used to repair everybody else's vehicle in shop because I'm a POC? Where's the other $5000?) They drove my vehicle too and even had their names programmed in my Bluetooth list‍. Just do not go here. I'm not even sure that they are ASE certified.I've tried multiple times to get my vehicle fixed. Multiple times "something came up" and they couldn't keep the appointment. I even took off work a couple times and they still found a way to not be there(roof repair because of storm?) At one point Chris told me I had a toll bill that needed to be paid first. I said fine, send me an itemized bill and I'll pay it just so I can get my car fixed(at this point I'm convinced they're crooks or druggies‍)Nothing!!! I've requested itemized bill of actual repairs and supplies done!! Nothing!!!!Maybe now they will answer and unblock/accept my phone calls.

Broke down unexpectedly away from home in Cave City, KY and received some of the most outstanding…read moreservice imaginable at Chris' Auto Tech and Collision Center. Discovered the issue to be the alternator and they had it swapped out and back on the road the next day. We received above and beyond in regards to customer service and I'm so grateful for all they did. Highly recommend!

Had tire leak pulling our camper. These folks PROMPTLY repaired for a reasonable price.read more

they were paid dearly by my insurance company after I hit a dear to fix front end of my car and…read morelooked ok but after only a month my front pirce and parts of side panels started separating from my ca. Will never take a vehicle to them again and they way overch my insurance company

I woke up one morning to a flat tire in the front right and I didn't know what to do. I have AAA so…read moreI called to get a tow to a local tire company and this one happens to be right down the street from where I live. But that's not why I picked it. My daughter didn't internship at the BGPD and she said that they really like this place. So I called and they asked me if I wanted it fixed or if I wanted a brand new tire I told them probably a brand new tire. They quoted me a price for the tire and for the job and said it wouldn't be any more than that. We had the tow truck dropped my car off in the next day. I was able to pick it up surprise surprise they didn't have to get me a new tire after all they looked at it. It was fixable and I only spent I think about $56 there. No one tried to fleece me take advantage of me. They could a very easily made me pay for a brand new tire and hike. The price I wouldn't have known so I really trust this place and this is where I'll be taking my car from now on.

I picked up a screw in one of my tires and needed to get it fixed. After going to another tire shop…read morein town and being told they didn't have time to help, I stopped in BG this morning (the Wednesday before Thanksgiving might I add) to see if BG could take care of it. Not only was everyone beyond friendly and happy to help, they got me in and had me back on the road in no time. I cannot recommend them highly enough!

Purchased a 2020 Pathfinder recently. The salesperson, Nadia, was the BEST. The service is…read moreincredible. I am thrilled how Don Franklin takes care of me. I would definitely recommend this dealership.

My wife and I purchased a 2024 Pathfinder in November 2024. The salesman (unfortunately I have…read moreforgotten his name snd don't have the business card handy) was very knowledgeable and patient with all of our questions. They had to bring the vehicle from Somerset to Glasgow for us, saving us a 90+ mile drive. I waited until one year passed to post a review (11/2025). We just had the 15k service completed earlier this week. Services so far have been priced fair and all indications the job was done well. The speed at which the service is completed is great; very quick turn around. But the availability of scheduling short-notice is fantastic. A previous Nissan we owned and had serviced at another dealer (we live out of town from this dealership) was at least booked ten days out! I have been telling everyone how great Don Franklin is to work with. One of our sons bought a pre-owned Ram from here June of 2024, similar experience. Definitely five stars.

What an AMAZING, HONEST, TRUSTWORTHY and KIND group of professionals. My prayers were answered!…read moreLemons into Lemonade~ If we lived in the area, CBA-BG would for sure have our continual business. Driving from Indiana on our way to Florida for spring break, a series of dash lights and acceleration issues had us searching for a mechanic in a more urgent way. Not knowing the area, my quick search found Christian Brothers Automotive nearby and after reading their philosophy I knew this is where we were meant to go. Chris greeted us in as a walk in and served us every step of the way. Our vehicle DID NOT make it easy but Jacob, the technician, worked hard to find the root problem, yay for electrical issues. The communication between Miles and Chris to us along the way made us confident we were in good hands and we weren't going to go down the road hours or days and encounter the issue again, the type of service anyone hopes for when your family's safety is of utmost importance. We may have missed Florida for spring break but our family will have an experience and memories to talk about; when situations arise and we don't understand why, we can be assured God knows and puts us where we are meant to be for a reason and it was evident in how Christian Brothers Automotive of Bowling Green were the practical hand and feet of Jesus, in our frustrating situation.

I am from out of state and called in for a pre-purchase inspection for a car I was looking to buy…read more I connected with Mark who was amazing to work with. He was very explanatory very accommodating, and we worked everything out. I felt that their price for the amount of items inspected were very fair. And he was also helpful when I was asking for additional local resources for bodywork. The Christian Brothers group has a long-standing reputation across the nation, and I've heard only great things about this location and can attest that Mark make sure every customer is taken care of.

They fixed my college daughter's car problems. She said they…read morewere so nice and kind. They were very helpful and understanding. They also were able to take care of the issues in one day.

Timely service. Reasonable quotes. Would consistently rate quality of work as very good.read more