I was very happy with my experience at On the Spot! I brought in my 3 year old Dell for a screen repair. They were able to order me a new touchscreen for a fair price and install it quickly. I got my computer back within a few days. Not only is the screen now flawless, but I also feel like my computer is cleaner and better than when I dropped it off. Given a choice of forking over money for a new laptop vs. fixing my old one and supporting a local, family owned business, I'm happy I went with the latter! They really are nice and professional, which is refreshing. I've had my fair share of experiences with weird computer repair shops that either lacked technical skill or people skills--but this place has both nailed down. read more

Absolutely amazing service! Got my laptop back in about an hour. Went in for a screen replacement. Great value for the price paid.

Great Quality, Value, and turnaround. Needed a new screen for my work laptop, took exactly 6 days from drop off to repair. Competently priced against other Lenovo repair services. Can't be the value and professionalism of these guys. Got an invoice at the end to use as a write off! Highly recommend and will be coming back in the future If I need further repairs read more

Went to get my pc fixed. This group was fast to fix, had great pricing, and even more importantly are extremely nice people.

This place provide very good service with reasonable price. I found this store online. I gave them a shot for upgrading my Gaming PC. I ended up with new build. They gave me a nice suggestion for part and price and where you should get it. Everything was done just 1 day. They also gave me an update all the time. Highly recommend. read more

They repaired my old (so old the parts were no longer available from Lenovo) but useful laptop. They were prompt and easy to communicate with--the total opposite of the stereotype I have of computer repair shops as cranky and condescending :) I'd recommend them to anyone needing computer repairs, and wish them success with this business! read more

My custom PC got fixed at this position and they are very nice and kind for all the services! If you do not have time to Microstore, plz definitely try here! read more

Saved my computer quickly and for a very reasonable price! I appreciated that they are so up front about pricing and also that they managed to get nearly an entire bottle of water out of my computer. No idea how. read more

This is by far the best computer service I have ever found. Extremely professional, good rates, amazing service. TOP NOTCH!!

My friends tell me I'm a patient person. Ha! I make my living on my laptop,and the freelance jobs I get all have deadlines, so when my keyboard becomes an obstacle instead of a tool, that's one of those times when I can lose it. Really lose it. In this vulnerable state, I came to On the Spot for the first time. I walked into a small, highly organized and calm office and was immediately reassured. I've actually gotten help from On the Spot twice now, and both times this likable husband and wife team were knowledgeable, prompt and efficient. Prices are not inflated, either, very reasonable compared to similar businesses I've patronized. And you can't put a price on genuine customer service. read more

Amazing, accurate, and prompt work. They brought my computer back to life and gave me generous guidance along the way on potential issues and solutions. My go-to spot for repairs and upgrades for the future. read more

I own an 11 year old MacAir. It wasn't working properly and it needed a new battery. Apple would not service it. I brought it to On The Spot. Not only did they install a superior battery but they reviewed all the applications and data running on the machine and cleaned it up. Now my laptop is running like new...very speedy. The repairs were done on budget and within three days. The staff was super nice. I am glad I found On The Spot on Yelp. I will use them in the future for all my desktop and laptop repairs. I had wasted a lot of time and money trying to install a battery on my own. I could have saved time and money if I had found On The Spot first. read more

This place was GREAT! The owners are highly capable, professional and friendly. Their rates are VERY reasonable and their turnaround time is fast. I highly recommend you give them a chance. Support small businesses like these nice folks! read more

These people were genuinely so kind and understanding. Iris would update me regularly over the phone about the status of my laptop. Service was quick and they always took the time to explain to me what was going on. Prices were also reasonable. People seemed to sincerely care about their work and service. Would highly recommend. read more

Brought my laptop and they charged $60 just for the initial diagnostic. No reimbursement even if they can't find what's wrong. Save yourself the money and go to Computer Loft if you have a problem with an Apple product. They have no diagnostic fees. read more

Iris and David solved a very tricky problem with my computer - they took extra time to figure this out at no charge. Great service and I highly recommend it. read more

The people who work here are really nice and helpful. My computer had liquid damage, and they charged me $45 to take my whole computer apart, clean it all out, dry it, and put it back together. Since it didn't work when they turned it on, they didn't charge me anything else. It would have been $200 if they were able to fix it, which is much less than the $800 apple charges. They were very helpful and they have excellent customer service. They gave me options I can do next, including a partner company that they work with that could replace the damaged parts of my computer. I highly recommend this place. read more

I was so pleased with the reception and service I received from iris and David at OTSCR. They are knowledgeable and caring. I highly recommend their work. Marjorie Hilton read more

Iris and David run a top notch operation at On The Spot Computer. I called them never having used them and described my laptop's problem and they said that they could fix it with either a new part or a refurbished one. I came in right when they open at noon and good to their word they worked on it right away. The work was finished in less than two hours for the same price they quoted over the phone. They have won a new customer household with lots of Apple products. These are really nice people that know how to treat people and their computers. read more

Went there because my laptop made some strange sounds. Wasted $90 and the whole day without my laptop, and it still makes the same sounds, which actually became even noisier and more often. read more

Exceptional customer service! Iris and David were really friendly and helpful. I went to see them because my macbook was slow when editting on photoshop. I thought my hard drive was failing but as it turned out, it was slow due to the large files I work with. They could have upsold me but, instead, they explained how to improve my edit speed via using a different type of file. I was very impressed with their service and honesty. I highly recommend them! read more

Brought my old macbook in to get the trackpad replaced....were very responsive to my initial email (thanks Iris) and pricing was good too. When I came in, they asked me to show them the issue....presto, it seemed to be working. The technician came out and talked with me about changing some settings to make it more user-friendly and it seems to be working fine. Came in expecting to spend $, and walked away with a working laptop and free advice. They were very professional, knowledgeable, and truly wants to help (vs just taking your money). Check them out - I called a few places and they stand-out from the group. FYI - they have new and refurbished parts if you're seeking more economical repairs. read more

On the Spot Computer Repairs is amazing! My computer got a virus and I went here (rather than spending $$$ at Best Buy). David knew exactly what was wrong and had the computer fixed and back to us the next day! It was sort of weird because he works out of his apartment, but he definitely knew what he was talking about. His prices were SO cheap compared to other places and he got the job done quickly! I am so happy to now have a person to go to if I have computer troubles! I am telling everyone about him! read more

The nice thing about a small operation is the close and immediate attention, speedy delivery, and personal interaction. David delivers on all of these fronts and is extremely knowledgable. I would definitely use his services again. read more

David was absolutely terrific. My fairly new self-built computer wouldn't start at all, I wanted to find out what specifically was wrong, and how to debug such problems in the future. David was extremely patient, walking me through what he was doing, and soon identified that my motherboard was dead. By indulging my interest, he certainly had to work slower and spend additional time explaining everything -- but he did so anyway. We discussed in detail my several options (replacing the motherboard, a partial upgrade, buying an entire new computer.) He was conscientious of my cost concerns, and even searched for the lowest price replacements with me. I strongly recommend On the Spot Computer Repairs, and would definitely come back in the future. read more

As a potential customer visiting the shop for the first time, I would expect that a new shop (and definitely not a premium shop) would understand the market. Thus my experience here was negative since the shop did not address my issues, which was their pricing. I came here to get some work done on my computer. Disregarding the fact that the operation is out of a second floor apartment, the labor prices are extreme. The work needed to be done on my computer should take not more than 30 minutes AT MOST. On the Spot quote = $120 @ 4-5 hour wait time Microcenter = $80 @ 2-3 day wait time Professional Geeks = $75 @ 1 hour wait time Needless to say, I chose one of the other Cambridge options. It's important to make sure customers know when a place is excessively charging. $120 excluding parts is a RIDICULOUS rate. read more

All I can say is that there isn't many honest computer repair places left. I spoke to David at on the spot computer repairs about a Sony that I had that would not start. He took the time and explained to me my best options in dealing with a Z top of the line computer that also would be a top of the line repair. Rather then gouge me on repairs (like many computer repair places I had been to) he basically told me options that were more economical and honest. I sincerely was shocked how honest he was and how easily he could have made more money on me but didn't. I would highly recommend anyone that is looking for computer repair with an honest fix and opinion to look at on the spot computer repair. read more

I had the priviledge of meeting the owner today after finding out Best Buy willing was unable to help me even though the laptop was purchased just four months ago. Best buy basically said sorry not our problem, contact manufacturer. On the Spot repair fixed my issue and didnt even charge me. Go here for all laptop needs! read more

My computer wouldn't come out of hibernation, and I was reluctant to take it to best buy or another large company because it always takes forever and costs too much. I brought my computer to David at On the Spot Computer Repair. David was very nice and very knowledgeable. I dropped my computer off and he said he would call me when it was done. I expected a few hours at least, if not a day or two. I got a call from David 40 minutes later saying it was fixed. This was the fastest I have ever gotten a result from a computer repair company. The best part was it only cost $50 to diagnose and fix it. The low cost, quick result, and the excellent customer service will defiantly bring me back to On the Spot if I need my computer fixed in the future. read more

I am as close to a true Luddite as is possible in Cambridge in the 21st century...no cell phone, no TV, no car, etc...but, I do have a HP laptop. When it developed "issues" David Matthews addressed them....combining both professionalism and patience...a rare combination, and an appreciated one. He fixed my laptop, explained everything to me, all at a more-than-fair price. I lucked out in finding David...share my good fortune. Max. read more

Make yourself at home at this Computer "school nurse". The next best thing to Mom doing computer repairs. Very good advice to cost you As Little As Possible. They will advice buying parts on your own and ONLY charge for LABOR. I would go here & tell the Apple Store about your problem to learn something about your beloved PC or Mac! read more

Days before taxes are due and my desktop doesn't boot. Failing hard drive. Of course I haven't backed up in months. Got on yelp, found David and Iris at On the Spot. Within hours I had my computer in their care and within days I had it back. David was able to save all my data. He presented me the pros and cons of what I could do (new computer, new hard drive, etc.) and let me make the decision. I trust him completely. read more

I took 2 of my laptops here to be fixed. One was older and I just needed Windows reinstalled on it. The other I had recently dropped (oh no!) and it wasn't doing much of anything. David talked me through everything and gave me a quote and said it'd be done in a couple of days. Two days later, he called back. The older laptop's BIOS was corrupted so there was nothing they could do for that but they fixed the other one and it seemed as good as new, minus the cracked front corner from when I had dropped it. I got home and was playing around with it and then noticed that the speakers weren't working. I dropped it off the following week and they had it fixed within an hour and didn't charge me any more than what I originally paid. His whole family is really nice too and whatever they were cooking in there the 2nd time I visited smelled amazing! read more

Got virus on my PC laptop, he was quick and affordable. Very nice guy, I dropped it off Friday afternoon and he was able to find the virus and fix the problem. I had my computer back by Saturday. It only cost me $60. The reason why I gave only 3 stars is because I recently found spyware on the same computer. So I called him back to see if he could help, but he never returned my call. I soon found out that the owner was very sick and unable to return my call. However he did send me an email explaining his situation. I plan on using him again to fix my computer when he's feeling better. So I adjusted my rating to 5 stars which is what I would have given for the first repair. Thanks David, hope you feel better!!! read more

These guys are the best! I dropped my laptop and it wouldn't charge anymore. They not only told me the problem with it immediately, but also helped me find another company that specifically works on that. It took them twenty minutes but they charged me nothing. They are like nonforprofit good. I recommend it to everyone. read more

Back in my country (Argentina) I was told that my Samsung ultrabook's trackpad was coming out of place because of a blow, but in OTS confirmed what I thought: it was the battery swelling. They told me from the beginning how much was it going to cost to order it and replace it, no surprises. They were patient, considerate and really nice people! I would trust them with my computer again with my eyes closed. I strongly recommend them. read more

David really knows his stuff. I brought him my zenbook a few months back and he turned it around within 24 hours. Then, when problems recurred (they ended up being due to the hardware, not a virus), he did another diagnostic visit free-of-charge! This guy runs his business the way businesses used to be run, with integrity and common sense, and you will be more than satisfied if you do business with him. read more

They got my data from my laptop without any problems. They also gave me advice on how to resell my old computer. They are very patient, friendly, and genuinely want to help you with your problem. Excellent prices as well! read more

My experience with On The Sport Computer Repairs was exactly as the name suggested -- I brought my computer in and in about 10-15 minutes David had fixed it. I had a laptop that had gotten the dreaded "fan error" message and would not start up. David quickly opened it, cleaned the fan, carefully redid the block between the motherboard and the fan, and my once dead computer was as good as new. Charged a fair price. Nice guy. He is the reason you should support local Cambridge businesses - quality work, unmatched speed, and excellent price. I'd recommend him to anyone in need of computer repair. read more

Like many of the other reviewers here, I cannot compliment David's customer service and courtesy any higher! He is calm, collected, well-spoken, and intelligent. I got the feeling he wasn't trying to make the most money, he was helping me make the best decision. Kudos to OTSCR. read more