Gary, from Five Star was here about 30 minutes doing a pre-season maintenance check, which he was…read moredid not indicate any problems. I'm sure if/when there are any problems with our HVAC, electrical or plumbing systems, we will retain them.

I would not recommend Five Star. They tried to sell me a mid-tier system at a significantly…read moreinflated price, marketing it as a "top-tier" unit. On top of that, they never performed a Manual J calculation, which is standard and critical to properly size an HVAC system. This felt misleading and scammy. I strongly suggest that anyone considering doing business with them do their researchfirst -- their prices are far higher than comparable options elsewhere.

We purchased a "fixer upper" home and knew there were HVAC issues. I contacted Dr. Cool, and was…read moreimmediately impressed with their customer service. They inspected the system, and the technician could not have been better! Smart, communicated well, and never tried to "upsell". He took photos of all areas that needed attention, and explained things very well. The same technician came back to do the repairs, and we couldn't have asked for a better experience. I highly recommend Dr. Cool!!!!

Very timely and explained everything they did. They looked over all my system and ensured it runns…read moregreat. Now i am getting ready for them to start my winter service.

We all know that if we don't maintain the things that we have they will turn to junk. Childers I…read morefound them polite, professional, and able to schedule a quick appointment. Thank you Childers, I look forward to our business relationship.

Recurring problems with new installation, resulting in loss of air conditioning in part of house…read more They can't book a service call for four days!!! It's their job to remedy this problem and I can't get them here for a fix. I am really frustrated with this company and do not recommend!!!

Their quote was 2-1/2 times "Higher" than the highest price I received from another company.read more

Prompt service. Reasonable prices. Friendly service Technician. KEVIN arrived on time. He took the…read moretime to explain the issue to me and gave me a price. And gave me time to think about it. No pressure no worries. Came back the same day and fixed me problem.

Updating review. They did come back and fix the previous work…read more Prices are at a premium and significantly higher than a local guy. Staff and technicians are very friendly and professional.

My elderly parents have been waiting for over a week for a repair to their furnace for the bedroom…read morewing of their house while nighttime temps have been consistently below freezing. A specific part is supposed to be on order, but Mathis has been slow to provide updates or respond to calls, and repair timing is still TBD. This is not a good situation, and Mathis really needs to make this repair a priority. Edit: Updating to 3 stars now that they've gotten communicative and provided a couple of space heaters.

Three years later....still working no problems !!! So much for I needed an entirely new system…read moreinside and out. Still have my $14k in my pocket

great service! With very fair price was on time and cleaned up when finished would recommend to…read moreanyone!