I had a very disappointing experience with Northwest Exterminating. I needed a termite clearance…read moreletter while selling my house. During their inspection, they found no active termites and no signs of termite damage. Despite that, they refused to issue the termite letter unless I paid $750 for a termite treatment. To make matters worse, about two months later I received another bill for $75 claiming I still owed them money. I had to send them a copy of my signed contract showing that I had already paid the full $750 and owed nothing further. Overall, the experience felt unnecessarily stressful during an already stressful home sale. Between being pressured into paying for treatment to obtain the clearance letter and then being incorrectly billed afterward, I cannot recommend Northwest Exterminating. I would encourage others to look for a company with more transparent business practices and better customer service.

Very expensive, I was quoted $1424 for termite treatment plan for installation from Northwest.I…read morecalled Arrow Exterminating and they charged me $600 for the exact same services.Thats a huge price difference, so make sure you shop around.

very poor experience with this company the guy Joesph is rude and does not respect people propertyread more

First and foremost, I must say how much being a patron to a locally owned business is great and…read morethat should honestly be reason enough... But I follow that with... If you're not using Robards Pest Control for your home or business already, you should. If you're like me... You hate bugs... And the sooner winter can come and kill them all, the better... But in the meantime, why deal with them when there's someone like Joseph at RPC who can take care of you and yours? Let me tell you, it was really late at night and I had a question about a specific bug and though it was the weekend and very much after hours, Joseph took the time to thoughtfully respond to my question and point me in the right direction with both home prep (sealing up entry-access points) and which product would do the best job at killing and deterring the bugs in question. But, one tip?Unlike me, maybe, unless it's like an "Arachnophobia" situation... wait until normal business hours to decide to take an interest on a particular bug? I highly recommend RPC, and agajn, if you're anything like me and the closest you come to being "in touch with nature" is observing it from the other side of a window... Then what do you have to lose??

we have no solicitation signs at every entrance of our neighborhood wooden eagle plantation in…read moreKathleen and no solicitation sign above my door bell-your sales rep knocked on my door and rang my door bell. my neighbors complained about the very same thing. do not come back

We have been using Jarrod's for over 10 years and they are the best in Columbus. Cody is our…read moreservice tech and he always does a great job and has even texted or called me back when I have a question or concern. We just used them to take care of a yellow jacket nest in the ground that was in our bushes and I got stung several times. We called them late Friday afternoon and they got to my house early Monday morning and took care of our problem. If you are having problems please call JARROD'S PEST CONTROL.

This local business goes above and beyond to provide excellent customer service! They are…read morereasonable and fair.

scheduling our initial appointment we requested one time service, we clarified this with the online…read moreform, the person who scheduled over the phone, as well as the technician when he arrived. At the initial visit we paid at time of service. Months later a different technician texted to let us know he was in the neighborhood and would come by to spray. I responded that we were not home, and would not need any services. When we arrived home the technician had left a form that he had been there and sprayed outdoors only since we were not home. Months later my husband received a phone call saying they were going to send me to collections for unpaid services!!! I personally never received a bill or even a phone call from this place, and I'm the one who scheduled and filled out the online form!! I contacted the company and they pretty much said "too bad" and sent me a copy of a form from the initial visit saying I agreed to it! When I reviewed the form (which I had never seen), I recognized that the signature, initials, and even written address was not in mine or my husband's handwriting, I'm assuming the technician must have signed it, or someone in the office. I again tried to contact the company informing them that the documents were not signed by either of us, with no assistance!! For the initial visit the technician was over 3 hours late. We had a text conversation with him showing where we actually told him never mind, because we were already disappointed with the professionalism, then all of the sudden he said he would be there in 5 minutes! When he arrived he said we had to remove everything out of cabinets and our children out of the home, which we were not prepared for. After the visit we still continued to have issues with the ants and cockroaches coming back and had Terminix come out. We never had any of these issues with Terminix at our previous homes, and will definitely be going back to them for services instead if needed. This company is not upfront with their process, and all of the staff has been extremely unprofessional. To the point of writing inappropriate notes on our statement they just sent. My spouse is a purple heart disabled veteran and on a fixed income, even when I offered to make arrangements to pay the "outstanding balance" in payments, (even though I don't feel we owe it), they just threatened collections and tacked on a fee. I'm still not sure how they can send me to collections when I didn't agree to receive the additional services!!

The company lies and does not live up to the promises it makes. It is also top expensive for the…read moreamount of results it says the company gives. It deserves a 0 star.

From the owner: We provide a full spectrum of pest solutions: Ant Control Spider Control Bedbug Control Rodent…read moreControl Wasp Control Termite Control Mosquito Control Other Pest Control

Massy has been servicing my home (Fairburn area), for 3 years and…read morethe service works great. They call the day before they come out and then follow through with their service and leave me notes of any issue they see. I had a leaking outside faucet that I may not have noticed for years but they let me know and I had it fixed. And from talking with other people the cost of Massy is less than what they are paying for similar service.

First of all, there is no 0 star or I would have rated 0. Worst customer service, Liars. I called…read moreto ask why is my backyard is getting treated and the rude receptionist was supposed to have their manager call, upon sending few emails and phone calls , GM called to read what the technician wrote but not even listened to me. Never again with Massey. Worst ever!