I had originally given the store one star. Would have given them a half star if possible. My daughter and I had taken two crates of very gently used infant clothes to Once Upon A Child in Collierville on Monday Dec 9th. A very nice male clerk told us the buying process would take about 15 to 20 minutes and that we were next in line. We told him we were going to quickly get something to eat. He assured us someone would call if the process went more quickly than anticipated. No one called so we returned 30-45 minutes to find our clothes exactly as we had left them. What really infuriated me was the young lady behind the counter nonchalantly asking if we could wait an additional 20 minutes because they were assessing clothes that had been dropped off AFTER we had brought ours in!. We took our clothes and left. I called the manager of the store the next morning to tell her of my horrible experience. Speaking with Melissa made all the difference in the world as she quickly apologized and confirmed that the clothing should have been processed in the order received. I returned to the store later that day where Melissa herself waited on me. Many of the clothes I brought in were sold to the store and I was also able to purchase items for my grandson. I can honestly say that Melissa turned a very negative transaction around for me. read more

You don't need my Drivers liscense info to buy from me. If you offer two ways to sign up then give me what I prefer. i don't want my personal info stored via QR code - paper is what I asked for - if you're too lazy to do it then stop offering it. Telling people they can go to Goodwill is not what you need to lead with. ( I had some items still in original packaging- no clothes) I thought perhaps I was just a one off bad experience but there are many poor reviews on yelp and google about your store. I hope you get it together as that experience turned me off from buying anything from you. Shame on the staff there. read more

Was a must stop while on shopping trips. Stock up on coats and jackets for fall ... fill your bag day 30% off...Score!!! We have this store here in Memphis and Cordova. But the bargains are nothing like this one. Most items are name brand and practically new. Very gently used items are here. From toys-shoes-clothes-costumes-seasonal wear-holiday fashions-books. All about the kids...Everything Children! read more

I went to pick up 4 items I had dropped off the day prior for assessment: a bag of clothing, a large wooden dollhouse with furniture, a balance bike, & a hiking baby pack. The woman at the counter only brought me my bag of clothes and said $47 for this, as she touched the bag. I said "oh, ok- what about my other items?" She asked what they were and I named them: bike, pack, dollhouse. She brought the pack & bike back & said they only wanted the clothes & dollhouse. She then goes to the far register and brings me $47. I said, "oh, but how much were y'all going to give for the dollhouse?" She said she had no way of knowing that then said "oh the $47 is for both the clothes and dollhouse," which she had not stated or even indicated that she had known prior to my asking for the additional items. I said, "I would like to keep the dollhouse to donate to the preschool where I work" to which she told me that was impossible because she already made tags for the items. As she held up a string of newly made tags, she said "And what am i supposed to do with these?" I replied, "Throw them away? Delete it from your inventory?" She raised her voice and said that was impossible then began yelling at me and trying to get the other two employees in on it. I told her she was being unnecessarily rude to which she also argued and continued to complain to the other employees, telling them things happened that absolutely did not happen. I said, "they were right here and heard everything said, they know what actually happened." This woman told me to "take my stuff and leave" and i said she needed to be kinder to customers to which she yelled she was being kind. Neither of the other employees tried to help or anything; they just ignored me, mostly. One of them did say a manager would be in about 4:30. I will never ever go back to that store. read more

I went to this store and was purchasing a pack-and-play. I asked before I purchased it if I could return it. I was told by the girl at the register that I had 7 days to return it. I went to the car and thought - I want to buy a new one. I immediately turned around and brought it back in. The girl who told me I had 7 days was getting ready to return the item. Another girl who had not gotten off her butt the entire time I was there said - you can't return equipment. I told her I just purchased it - she said no you can't return it. I can buy it back from you - I asked her "for how much $20?" She laughed and said well you don't want it anyway. I am disgusted by their lack of professionalism and this is not the end of this. read more

Surprised to hear others give such bad reviews of the staff because I have been many times and never have they been rude. But maybe it's because I don't expect much.. It's a second hand store, not a luxury boutique. I've never asked them for anything. The quality and selection is great! The shoes can be a disaster and I wish they had more books at this location, but I can always find nice things at a great price. read more

I have been selling and buying clothes with this store for a couple years now and recently it has been going downhill, but today takes the cake. I dropped off clothes Saturday night to be sorted through to see which ones they wanted to buy. I called ahead of time to make sure they were accepting clothes and I was told on the phone they were. When I drove 30 minutes over there they tried convincing me to not drop them off because they were busy. I explained I called ahead and verified they were accepting items and they reluctantly agreed to take them but informed me it would take a while to get to my stuff. I assured them that was fine if it took a couple of days and left. Fast forward to today (Monday) and I received an extremely rude phone call from the manager, Ashley. She agressivly said I needed to get my stuff that day or she was going to donate all of my stuff. I was very confused and aggravated because I was originally told it would take a while for them to get to my stuff and then never received a text, phone call, or email saying my stuff was ready in the first place. I was given 2 hours to pick up my things. They forced me to drop everything I was doing to get my stuff before they closed in a couple of hours so my stuff was not stolen from me. I asked her why she was being so rude and why it was so urgent when I wasn't even told prior to the conversation it was done and her snarky remark was "my employees are tripping over all of this stuff". I only had one box I brought and am still not sure why they are trying to put there lack of managing/organizing their customers items on their customers. I asked to speak with the owner regarding the rude manager and was denied, saying the best they could do was pass on my phone number. I will NOT be coming back. A note for the owner, get rid of your manager before you lose more customers! She clearly does not want to be there and she definitely does not know how to manage this store. read more

Refusal to give the customer an itemized list of payment for each item for sale is not good customer service. The payment offer should be disclosed. You are only given a total. Clearly each item is priced in order to reach a total. Just as you price items for sale, the customer should be told how much you're offering. That's fair! read more

I have not had a bad experience there. I think people need to lower their expectations a little. You can always find decent clothes for a decent price. read more

This place confuses me with the clothing they buy. I bring in a bin of stuff. They almost never want my pristine high end boutique baby clothes. Instead they picked out a worn out dress and a Halloween stuff. Really odd to me. I can tell when I'm looking through the racks that they don't have much sense of what's 'in style' for kids. read more

The cashiers we're all in their late teens, very rude and not helpful at all. I'll never go here again, I wasn't greeted at all. Sorry, I'm spending by hard earned money. read more

I agree with the previous post. I have been to this location on many different occasions because it is closest to my house, but each time I leave shaking my head. Tonight just sent me over the edge enough to write a review. The staff is rude, even management, and asking for help is responded to like you are putting them out. You are in a service industry, act accordingly. I will make an exception to my above statement and say there is one woman there who is friendly and helpful, I wish I knew her name to pass it on... Especially for this review. All in all, if you have to go the consignment route, this place has decent stuff, but don't expect anything from the staff. If you have the option of location, choose elsewhere. read more