Today's review is a combination of numerous visits over maybe 3 years. However, I'm really mentioning the last visits over the last year (maybe) and our latest purchase. Over the last year or so I've seen prices greatly increase. Now I'm not sure what the reasoning is for the change. Maybe a new person doing pricing or maybe a new owner/management. No idea. Now don't get me wrong - things went up pretty hard in 2023 and 2024, but used kids clothing for $5.50 - $3.50? That's a lot. Not new things - clearly used. Then there was the latest purchase. The photo shows two tags. Sadly we didn't notice the clearance tag from Target and clearly the store didn't mean to keep that in there. Basically what the staff appears to have done was go across the street to the Target store and wipe out the clearance rack, then come and place in their racks. With a small markup - nope. In my opinion - this is a deceptive practice. Not sure exactly how I'm gonna proceed with this. But fairly confident some notification to the company's corporate office. To see if this is how they want their franchises to operate. With this said - buyer beware. I doubt we will shop here again and I suggest you don't. Better prices doing a little yard saling without the deception. read more

This being my second or third experience here I'm writing this review on behalf of my family who recently visited the store to sell some of my daughters clothes! First off she called to confirm that you just bring in you items "nice and neat" in a tub this location does not accept clothing in bags anymore! My mother arrived in the mid afternoon with a tub with 92 items something told her to keep a record of what she was taking there! The queue told her the items would be ready by 7:30p...but they were done by 5:30p so she heads back that way at 6p she arrives back to the store and the associate tells her they have misplaced her tub the manager has to come out to try and help figure out what happened. They took about 20 items and gave the rest to another customer "who had the same tub" ridiculous you make people come in with tubs just to give the wrong one out! And now they are offering compensation but that's nearly not enough those were my baby's clothes my first child! I'm very disappointed and will never return here read more

I've been to this store 4 times over the last 8 years. Three of those times I've been meet with rude employees or employees who clearly don't want to be there. There has only been one time where the employees were genuinely nice and helpful and that was the most recent trip. The first time I went was back in 2019/2020 to drop stuff off and a lot of it was new. They didn't take a lot, which is fine but when I browsing their selection many items were slightly stained. The next time I went was around 2023 to see if they had what I needed for the upcoming winter season. I opened the door and before I even entered this blonde haired lady yelled "we are not taking any thing". It caught me off guard and I did say "what". She repeated herself but even more aggressively so I turned right around and said "f this place" and drove off. The 3rd time was in 2024, which went normal. The staff looked bored. Gave some stuff and bought some stuff. That's it. The 4th time in September 2025, and this is the last time I will even bother with this location. They were extremely picky with what they wanted (which fine). The lady that talked to me was sweet. The other employee was on the phone. Anyway... when I was browsing I noticed their prices have increased. They wanted $80 for a used rocker. Which that same rocker, brand new, is currently 55$ at Costco's. They also had a $20 dollar activity center which was originally 41$ (it's outdated now) but it can now be found gently used between the prices of 9$-15$ at other secondhand shops. read more

Seriously hate this location. Every time I try to give it another shot, I regret it. Employees are extremely rude and lazy. They constantly give the excuse it's "too well loved" to justify not taking anything but have stained and ruined clothes on the rack. Boys section and toys is extremely lacking, probably due to the fact that they never take anything. Store really needs a turn around or it will end up like the kid to kid in Chester. read more

I actually used to work at this location years ago but came in summer of 2022 while pregnant with my now 16 month old son has really gone down hill staff was kinda rude and didn't even acknowledge me when I entered the clothing was beyond just gently used fading pilling stained nothing was in order shirts mixed in pants boys mixed in girls sizes just everywhere and the prices were outrageous I actually drove 30 minutes further then the midlothian store which is closer to me because I hoped it was same quality as when I worked there but I guess they can't keep quality employees with the actions of the owners and their style of so called management needless to say I'll stick to the Midlothian location ands stay away from the stores in colonial heights and west end that they own or either go to kid to kid which has way better customer service and way better product and prices read more

I love the concept of this store and I have very good luck at many of the others. This one has less selection than the one on Broad Street, but I think it is due to the location. It also greatly varies in price. I got my son one shirt for $2.50, and another for $8.50. Both brand name button ups. I wish they had better deals. read more

I've just recently started coming to this store & have had nothing but great experiences! The staff is friendly and welcoming, they have a great selection & today I brought in a container of clothes to sell that they couldn't take (they had been stored away and had some dog fur on them - which makes me feel even better buying from them that they're so thorough!) & even though they couldn't take it they still gave me in store credit just for coming in. I'll definitely be coming here regularly it's a great store! read more

Let me start off w/ - I don't have a lot of experience in the second hand clothes business (my sister is a HUGE thrifter) and I don't have a child. Take both of those in consideration as you read this review. In December, a group from my class sponsored a local family who was expecting a child. We went to Once Upon a Child to shop for a car seat and bassinet. OUAC has a lot of new with tags and new in box clothing and items. They had several car seats in the original box. Fortunately, my shopping pal IS a mother because she said the car seats were not too much less than what you would find them at "regular" retail. This was right before the holidays because they had a TON of Christmas clothes for both boys and girls. The clothing looked new and was marked down because it was so close to Christmas. Think about it, a kid can only wear one of these outfits for one Christmas before they outgrow it. Anyway, some of the most adorable dresses were marked to $3! Super cute, look like new and a great steal! You couldn't beat it. My friend happened to be right. We walked over to Kmart and paid a few bucks more for the bassinet and car seat. It was worth it because we were able to get one specifically for a little girl. Like most things - you have to know what you are buying or you won't get a good deal. I didn't know what I was looking for (baby stuff) and had no idea what the price range should be. If I do have children or need to buy for children anytime soon - I would hit up a OUAC. I had no idea this is a chain! read more

Once Upon A Child - Colonial Heights - Super cute clothes and cheap! This little dress $3.50! - Children's Clothing Near Me - Colonial Heights, Virginia

I have always been Leary about what they offer for items that are sold to them versus what they resale for and yesterday was the final straw. I brought in 2 bags of clothing and several toys. When I arrived to review what they wanted to purchase they had a small bin of things they told me they were keeping and advised me the things they did not want were at the front. When they told me what they would offer i reviewed the items in the in and agreed it was worth my sale. I only agreed based on what items I saw in the bin. I head to the door to retrieve the items they "did not want" and noticed toys were missing. I inquired and they said oh yeah we kept those items they are in another bin we didn't show you?!!! How do you do a deal and not show the customer the full deal...then they claim they couldn't pull my order to see what they offered me on the items they never showed me. Will never return and lesson learned. Ask them to bring everything they plan to keep to the counter and look at what they claim they do not want, before you agree. They "stole" a brand new playmate from me and probably gave me $2 for it. read more

I've sold to Once Upon a Child several times - just not this specific location. I went in with a good amount of boy and girl clothes consisting of brands such as Gap, Gymboree, Janie and Jack, Ralph Lauren, Justice, Aeropastle, and a few Circo (Target). I would also like to note I hang dry all of my kids clothes with the exception of stuff from Target and Old Navy. The staff working this particular day was not very friendly and were all on their phones when I walked in. When it was time to pick up my stuff, while waiting for them to finish up, I browsed around and noticed most of their items (for the age of stuff I had) was mainly off brands such as Faded Glory from Walmart or Jumping beans. Many of the items were even faded or way out of date (I could tell by the inside tags). Once my stuff was ready I was really surprised at the items they chose to accept - only the Target items and one or two pieces from Justice made the cut (and these were the items I didn't think they would take because of the wear on them) . When I asked about the other items they couldn't give a clear reason as to why they weren't accepted. Fine if you can't take them, but there should be a reason and they were pretty rude about it. I think they know their clientele and unfortunately many are okay with buying clothes second hand from Walmart. So I guess my point is if you have higher end items, do yourself a favor and find a store in a higher end area or find a group on Facebook to list your items on that will appreciate the brand quality. read more

This place is horrible!!!!! I brought in tons of clothes, and they did not accept hardly anything! Some items they do not resell so I understood that but seriously, it makes me very angry. I honestly think they did not want to take the time to go through the clothes I brought in!! Most items were never worn so I know they could have taken them!! I will not be going back or supporting their business. I am just really frustrated by the attitudes of the employees, they acted like they were too busy. I will just donate the clothes to a better cause, I don't even need the money for the clothes I tried to give them, I will just give them to the donation boxes somewhere, so hopefully they will go to the people who need them! read more

The owner or manager I'm not sure what she is she is extremely rude and just acts as if she is better then anyone. The girls that work the desk Are extremely friendly and very welcoming, however we will not be returning. read more

I give this store only one star. I took two boxes with girls' clothes in. One box was mostly new clothes, the other one contained used clothes (no stains). After I filled out the form at the desk they told me that I'll get a text message when they are done sorting. 15 minutes later I got the message and went back to the store. They took 1 item, which was bought at Walmart and told me that they don't take the other clothes. Well... they obviously don't want to take new clothes. After I got back home I realized that they didn't even go through all the clothes, just the ones that were laying on top. I am not going to take anything to that store again. I rather donate them instead of wasting my time there. read more

09-18-2018 was my 1st time going into this store to do a donation. This was my 1st time as I repeat. I follow them on Facebook and the acct is always active. So After school started I had a few items left over, I took over to them for a donation. As I walked in NOBODY SPOKE, The young lady was putting up someone else order as I waited, I explain to her, this is my 1st time. she explain to me what I needed to do and I would need to wait about 1 hour before they could get to me, then when she looked up. she notice, I only had a Wal-Mart bag, she then stated. stick around this should only take me 10mins. I walked around the store looking for baby items for a friend. The selections wasn't all that good. I then got my text in time she stated. As I went to the cash register, the other Hispanic chick with the Nike slippers on, already had an attitude, So as I waited at the regester she looked at me, and asked the lady on the side, she can help her. I then went and stated, hello, I am here to pick up a donation. she called the 1st original girl and said you have a pick up, I then stated the positivity attitude in here is so great!(a lie) The original young lady explain I had stains on my items, (which I didn't they was new) and I could only get $5 today, I took it, because I had no other place but a trash can for the items. I then thanked her. and Left. this would be my last time. doing that. It was not worth the experience. I read on face book you all are short staff I get that. But keep in mind, NEW PEOPLE COME IN YOUR STORE. read more