Earlier today our son ordered three Subs To Go. The sandwiches were like always very good. When my son used my bank card to pay for them and the first time he inserted the card it stated in didn't make the transaction. The second attempt completed the purchase. I happened to look into my bank account for a completely different reason and noticed two recent identical charges on my bank card. My son called your store on New Years Eve just after they had closed and Austin took the call. Austin took actions right then to make the correction then called me on my cell phone to explain to me he had just pulled the two transactions and had refunded the second transaction. Five Stars for Austin who was very polite and one to take quick actions which I explained to Austin this kind of customer service is rare these days. Austin said, I understand! You have a very good employee I hope you can keep him a while. He could very likely get hired by someone like me. Thank you Austin Troy Thomas Joseph Fitch Harrisburg, NC read more

One Love - Vape Shops Near Me - Charlotte, North Carolina

I've been supporting One Love and driven out of my way to buy from them, monthly, for years since they've opened, regardless of all the new competition in the neighborhood. I bought novo pods and juice today. When I got home I noticed the pods were too big. I didn't even take them out of the package. I called and asked if I could switch them out and they gave me a hard "no returns or exchanges". however this was clearly their fault. I can understand if it was opened, or a pipe etc. Switching these out would've been pretty effortless. I won't be back, and I won't be recommending them to others as I have in the past. read more

Did not love the customer service. Walked in and asked for two Novo X pods. Employee gets them from behind the counter. Get home, refill, and the pods are just a bit smaller and for the Novo 3 or something. I called, spoke with the girl that sold them to me and she apologized. I asked to exchange them and she told me all sales are final but would give me a discount even though SHE did not know her product. I trusted that I was given what I had asked for and she even repeated, "Novo X?" One Love? One idiot and I'm out $11 and the wasted juice. read more

One Love - Vape Shops Near Me - Charlotte, North Carolina

overall, my experience at the store was super-pleasant; the people at the desk were able to answer my questions and help me find exactly what I needed. i got a great deal and what I was looking for read more

Love em! Only place to get my illadelphs! I'm just waiting on some new illadelph beakers..hopefully they get in soon!

What a joke of a staff. Called to get a price on an item and the employee refuse to give me the price. Tried to tell me that they don't tell prices over the phone but I have called this place numerous times and I've gotten prices over the phone. You would think when making comparison on prices that an employee of a store would like to actually help. Especially when they did it less than 12 hours ago. read more

Bought a Hyde vape here... I specifically asked for a rechargeable one and the person helping me told me it was a rechargeable one... checked out and opened it in the store and it was leaking... so they opened another one for me.. worked fine... but noticed it wasn't rechargeable, they person asked me if I really needed a rechargeable, I felt bad they had to open it twice so I was like alright I'll give it a try. I literally hit it for 5 hours and it was Already dead. Full juice and everything.... Would not give me a refund or exchange but instead offered me a employee discount on my purchase. $19 down the drain. So much for being nice and trying to be considerate of their products being opened. Never again, just lost a customer. Also never trust a person here because clearly they don't anything about what they're selling. read more

Clean and really nice service. Only 2 people allowed in the store at a time during social distancing, so there was a bit of a wait. However, the staff was very apologetic and helpful! read more

Happened to be in Plaza Midwood this Sunday and decided I would stop into one of the smoke shops on Central. Perhaps it's just me, but it seems more and more keep popping up. Anyway, I've wanted to check out One Love for a while. However, every time we go by, there are never any cars there and it always looks closed. All the windows are 'whited out' so you can't see inside. I pulled in and my friend said it looked like 'a store of ill repute' - LOL. Regardless, we went in to see what we could find. The store itself is immaculate - all white inside and super clean. All of their products are displayed in glass cabinets built into the walls, or in the center island where the sales staff are. We were greeted the moment we walked in by a very friendly sales person. He offered help with whatever questions we had, so we started to browse. If you're looking for a huge selection of high quality tobacco pipes, glass bongs, glass pipes, hookas, etc., this is your place. There were a lot of items from local NC artists, and their glass products are AMAZING. Highly recommended - excellent customer service and top quality merchandise! :) read more

I was in yesterday with my friend. The two men in the cover photo ^ helped us. Not sure if they're owners or managers but they were the BEST. So knowledgeable, so helpful and sweet. This is definitely my new go to place. Plus the store is so clean and organized it makes shopping so much more refreshing. They have really cool products too! Go check them out. read more

Double charged me and only offer me a gift card in return. Poor customer service. Safer to take your business down the road to high life

The girl Michelle and Ginger over at One Love were awesome. Super friendly and nice and helped me find everything I need

This place was very inviting and the manager Paul was extremely knowledgeable! Theres endless options in this place....

This is without any doubt the VERY BEST smokeshop in Charlotte. They have the ABSOLUTE BEST and FRIENDLIEST customer service! They actually take the time to talk to you to see what best fits your needs. (Far better than any other smokeshop in Charlotte by leaps and bounds) They have a vast assortment of very reasonably priced vaping devices and terrific e-liquids. They also sell cool and funky interesting things like awesome original Lava Lamps for us old school hippies :) And they can recommend some terrific spots to eat in Plaza-Midwood while you shop! You're missing out if you don't give this place a try! read more

Friendly staff. However, not a very good selection of vape products. I've fooled myself one too many times with getting coils from there. I don't Vape a ton but every time I pick up a coil,... I might get 2 days tops til it burns. I mean burnt already and I haven't even vaped half a tank. There is something about the coils they sell that are not top shelf. I can only assume whoever they buy them from are lower tier distributors or extremely generic. I have never had this issue from other Vape stores. Great place for other games though. read more

This place is great! Check out the Vape ejuice Forsure! I would refer this place to anyone looking for Vape products!

So I know you can't return glass but completely disappointed in how they managed this situation. Bought a bubbler as a bday present for myself (120.00 dollar purchase) thanks to the guy who talked it up swore it was quality glass. Within days and only a few uses, it began to crack ON THE INSIDE! I store my pieces in an ottoman full of blankets and only have carpet in my home so literally no way I could have hurt it. Anyways, I call to tell them this and all they can do is give me 10% off! Like I said I understand you can't return glass, but to offer such pathetic restitution for such a enormous lack of quality product is truly disheartening. I guess the smoking world is pointing towards money and not towards making people happy. Will not be returning to any of these stores now that I know they are unable to provide true quality. I guess the "One Love" is the love for money, because they basically robbed me. Do not shop here! read more

A much better option is right down the street within walking distance. I have used this shop multiple times. This used to be my go to destination for premium glass (albeit at a premium price). My last 2 visits have been poor at best. Yes the shop is clean, nice, organized, and seems like the place to be. Everything is incredibly expensive however and selection is limited, but this is the only place to get some of the top brand name glass in Charlotte. This is easily one of the most expensive glass shops I have ever been inside in my life, thus my expectations of good service. 2 visits ago I bought a vape pen, and asked for a Micro G (a specific type of vape pen). They told me they did not have a Micro G but they had the exact same thing from a different brand. I bought this one instead in a 2 pack, but after going home one of the 2 burned out within a week of mild usage. I went on the website for this pen and it is a very sketchy website with only a small contact link. It seems like a dropped ship china knock off version of the micro G. I was disappointed that this shop would sell such a crappy product. The last time I came in I found a very nice pipe that I wanted to buy. I paid for it, and never received a receipt for a several hundred dollar purchase. I then had a discrepancy with it afterwards and had only my word at this point due to the lack of a receipt. I then returned the next day, trying to see if the shop would look into it at all. They stuck up for their employee and never even attempted to make any check as far as I could tell. No offer to show the camera, and I mentioned checking the register for how much the pipe had been rung up for but he didn't even bother. I would think that for a customer that buys top stuff from your shop you might make at least a little effort, but there was none. And if he really trusted his employee, why would he not make an effort to help an upset customer? I had not even asked for anything in return I was just trying to figure out what happened. Because of these experiences, I will not be returning. There is a competing smoke shop literally less than a mile away with bigger selection, lower prices, and I feel better doing business with them. If I absolutely have to get brand name glass I will order online now instead of doing business with a place I can't trust and that doesn't seem to care about customers once they have your money. read more