Dr. Ricketts was my elderly parents primary care physician for years. And although my parents…read morereally liked him and he was always pleasant in his interactions with them, I've always thought something was not quite right. He would prescribe meds, yet it would take multiple follow up calls to his office over the course of a couple of days for them to submit it to the pharmacy. Rarely would anyone answer the office line, it was mostly an answering machine and calls were hardly ever returned. Definitely not a way to run a medical office! Thankfully my parents found an amazing primary care doctor who actually cares, after Dr. Ricketts seemingly dropped off the face of the Earth for the second time without any notice or follow up.

He is a good Dr. but I can no longer deal with trying to find him every time he moves. UP and GONE…read morefrom Lemak and now I am left trying to get my prescriptions filled and no Dr. to see. I have requested my medical records and off to find another Dr.

Absolutely love my GP, Dr Stephen Bell. He is thorough, caring and so knowledgeable. His staff is…read moreresponsive and makes you feel that you matter. Kudos to everyone on the team!

This was my first time visiting at this facility and from entering the doors, checking in and being…read moreseen was less than10 minutes which is awesome. I met with Dr. Courtney Gregory and she and her team were great. My visit was almost like a consultation to see how to proceed for the next visit. Once she asked her questions I went down to the 1st floor for labs. The nurse was able to get blood on the first try which is always a plus especially when you have small rolling veins. Glad I was referred to them.

I actually saw Dr Loudon's nurse practitioner, and she was fantastic! Extremely knowledgeable and…read morelistened to my every concern. This was a visit to a gastroenterologist for a second opinion. I learned much more, and she is taking steps forward to help me. It was a great visit, with excellent care!

He is a excellent physician and a hypertension expert. He…read morealso has a Physician Assistant that is great to have for a work in situations.

I have been a patient at this practice for over 20 years, and I have always trusted and respected…read moreDr. Leong. She is knowledgeable, professional, and someone I have felt confident following medically. However, over the last couple of years, my annual appointments have consistently been with a physician assistant rather than with Dr. Leong. Unfortunately, my experiences with this provider have been disappointing. I have felt talked over during visits, not fully listened to, and at times treated as though my concerns were an inconvenience. I raised these concerns previously and was told I would not have to see this provider again, yet at my most recent visit I was scheduled with her again. The most concerning experience occurred when I became extremely ill. My wife called the office to request medication for nausea and was told that if we did not hear back, we should check the pharmacy. There was no follow-up call and no prescription sent. For a patient of more than two decades, that lack of communication and care felt dismissive and unacceptable. I still have respect for Dr. Leong, but the overall patient experience has declined. Long-term patients deserve to feel heard, respected, and cared for -- especially when acutely ill. I hope the practice and anyone thinking of joining takes this feedback seriously.

Dr. Swetz is an oustanding Internist and my wife and I can't be happier we have him after Dr…read more Vickie Moore retired. I saw him yesterday and he takes the time to cover why you are there, explains the treatments, and then the new medication he prescribe. I was in to see him early and had labs after and all was timely and very efficient. The Complete Health portal is one of the best of any we use.

Recently changed ownership. Could tell a change in culture. Not as warm and welcoming as it used to…read morebe, seems more "corporate". Still receiving quality service though

I love Ross Bridge, Medical Center! Very well ran facility with great practitioners! Dr. Devoni was…read morevery nice and was attentive to my medical needs.

A very quiet, unassuming practice in the corner of the second floor of a physician's medical…read morebuilding. I'm a new patient for primary care, so I was required to come an hour early to fill out paperwork (the entire visit including new patient paperwork and then bloodwork in the lab after my examination took right around two hours total). There's nothing significant to say about the office--it's your run-of-the-mill doctor's office with fluorescent lighting, a few magazines, and a TV on the wall tuned to HGTV. I was, however, impressed with the level of care. I met the nurse (Nikki) first, and she was very receptive and friendly as she weighed me and took my blood pressure. I waited for about 15 minutes in the examination room before Dr. Looney saw me. He was also great--very professional, courteous, and knowledgeable. He asked me a lot of questions about my previous doctors and care, and was very attentive as he allowed me to ask all the questions I had for him. After my visit, he led me back to Nikki's station to make my next appointment, and then they sent me off to the lab (the bloodwork is done at Quest Diagnostics, which is a laboratory on the same floor as the doctor's office). I also like the fact that they use MyChart, which is an online portal where you track your exam/test results, bloodwork, prescriptions, and future appointments. This patient portal also allows you to send notes directly to the doctor between visits. Overall, I enjoyed and appreciated this new practice and everyone who worked there. Now that I'm officially in their system, I'm hoping the next visit won't take quite as long.

Dr. Looney is about as looney as a lonney bird ! He's very arrogant and disrespectful and will not…read moretreat you as a patient but rather as a paycheck and doesn't treat you if you are sick ! He is a very bad primary physician and shouldn't be allowed to practice medicine! If you go in sick instead of giving you a broad spectrum antibiotic he waits for lab work to show your white blood cell count is high then waits for no reason to finally call in a antibiotic so you are sick for 2-3 more days without antibiotics! I know I am a pharmacist ! I made a review about him before instead of calling me and discussing my issues he just didn't even care whether my health care mattered I didn't write a review to be bad but he forced me to write a review!

Dr. Lee has a calm and reassuring demeanor and truly listens to his patients. I have never felt…read morerushed during an appointment. He consistently takes the time to carefully consider the information I share and thoughtfully evaluates my concerns before making recommendations. What I appreciate most is that he does not take a "quick fix" approach to medicine. Unlike some providers I have seen in the past, he has never dismissed my concerns. He is patient, respectful, and genuinely attentive. His nurse is also exceptionally kind and caring, which makes every visit a positive experience. Although I have not been under Dr. Lee's care for very long, I have been so impressed with the quality of care that I fully expect to remain his patient until he retires.

Great doctor and great advocate for patients…read more Office and lab however are a disaster! He's been my doc for 40 years and I trust him. Office staff is just short of rude and lab is very slow - 20-30 minute wait even with appointment. Labcorp results took over two weeks to be presented! You will typically wait for all services.