Charles Street Terminal is the main transit terminal in Kitchener-Waterloo. Many routes from…read moreKitchener and a few from Waterloo converge here. It is also home to GO Transit's Waterloo-Mississauga route, Greyhound services to London, Guelph, and Toronto, Megabus services to Hamilton and Niagara Falls, and Aboutown routes to rural areas in Southwestern Ontario. I personally do not like the setup of this terminal. The setup of different islands or "pods" meant that you have to go around the terminal or go up the escalator and through the bridge if you need to access a different pod. That increases inconvenience, and the terminal isn't exactly the most wheelchair accessible area. The worst thing about this terminal, however, is the stupid Greyhound kiosk that is located along one of the bus lanes. Vehicles have to travel VERY slow in order to pass it to avoid hitting the kiosk accidentally. I find that rather despicable and inconsiderate on the side of Greyhound. There's also crazy people every so often in the terminal, but that's the case for many cities anyway.

The building is okay and the staff from the different businesses try really hard to be friendly and…read morehelpful. That said, there was a high number of people that creeped me out or made me feel uncomfortable. Nothing was actually said or done, but vibes are vibes and my friend was more uncomfortable than I was. Keep in mind I'm no stranger to bus stations or misplaced people, but this was different. Don't wait here alone, especially not at night.

Great service during our ride. But then we were probably the best group you could wish for being a…read morechurch group full of radically loving people mostly comprised of seniors and families with young children on the way to the zoo. Had we been your average stag party travelling to Dundas and Kensington we may have painted a different picture. So. Fast forward to the trip home and both my tired little girls decided now was the time to spike fevers and fall asleep. But don't worry they saved their barf for our car. But I'm getting ahead of myself. So in my mommy haste to get them the frick off the bus into our car and home, we left the most prized possession of my 5 year old. You guessed it. Teddy. So that was Saturday. Multiple barfs and two days of bereavement later, I call the bus line first thing Monday morning AS SOON as they open to please please please please PLEASE don't throw away teddy - have you seen him!!!??? Nope. Get bounced around to different ppl... Not having a good feeling. Call first thing Tuesday. Yep, still looking out for him, we'll have maintenance keep an eye out. Yada yada. Get a call today. Oh, apparently maintenance did see him and thought he was garbage - he was just covered in food she says. Not sure how that happened I say as he must have just fallen on the floor under her seat. Not sure she says. Don't you have a lost and found I say? Oh ya she says, but again, thought he was garbage. Hmm. After much huffing and puffing and 'not my jobbing' miss helpful tells me that the dumpster has not been emptied yet and garbage day is tomorrow. Since a mother's love no bounds it is time to get my dumpster diving on. 30 bags and one giant fricking door that weighed twice my weight later, I find him. Perfectly preserved with our zoo pamphlets and not a spot on him, smelling of floor cleaner. Oh I also found ppls shirts and sweaters and pillows. So. Note to all. Great service to get you safely where you want to go. Just don't leave your shit on the bus - their lost and found is coincidentally in the dumpster located at the back.

This is a pretty tiny train station. Sometimes I wish there were more seating, especially when my…read moretrain is delayed, but I try to plan my trips so I don't spent much time in the station anyway. The restroom doors always seem to be propped open for some reason... I think it may be because the station is unstaffed much of the time, and they don't want weird stuff going on in there. Understandable.

If you'd like to wait..30,40,45 minutes or an hour or 'more?United's for you.The service 'used to…read morebe four star.Not sure what's going on now .

This has to be the WORST cab company in K/W. Wife called at 5:54pm to get a cab. Called at 6:15 to…read morehear that "the cab must have not been able to find you or picked someone else up" She was in front of a grocery store, guess she didn't see a 2400 pound car in front of her... 6:35 still no car. So I call and ask if they's be kind enough to pick up my wife. He said still 10 minutes+ for a car. She then gets a text stating trip cancelled. 6:53 get another text that a car is on the way, new trip booked! Really? Called UBER, arrival in 4 minutes. If the cab companies want us to use cab instead of UBER maybe try actually PICKING UP YOUR CUSTOMERS!!!!!!!!!!! This isn't the first time, but DEFINITELY the last... Worst experience ever. And on top of that my ice cream was all melted. I like ice cream. Actually I LOVE ice cream! This is the worst part (for me, not her) I had to drink ice cream. Sad sad day...

One of the best limo companies around. Has them for my wedding and John the limo driver and another…read moregentleman for my sedan at the end of the night were fantastic. One of the best services ever and I will recommend them for years on end. Even the dispatch team and Beverly and the other lady was so much help when booking.

From the owner: Brentwood Livery – Luxury Chauffeured Limousine & Car Service in Kitchener-Waterloo…read more At Brentwood Livery, we offer premium limousine services, limo rentals, and chauffeured transportation designed for weddings, corporate events, special occasions, and seamless airport car service. Whether you're booking an hourly limo rental, planning a night out in a party limo bus, or need professional black car service, our goal is to make you Look, Feel & Be Celebrated. Choose from our fleet of luxury sedans, SUVs, stretch limousines, and limobuses accommodating up to 30 passengers. With over 35 years of experience, a reputation for reliability, and hundreds of 5-star reviews, we’re trusted for stylish, safe, and stress-free travel throughout the Kitchener-Waterloo Region and beyond. Popular Services: •⁠ ⁠Wedding limousine packages •⁠ ⁠Corporate transportation and executive car service •⁠ ⁠Airport pickups and drop-offs (Toronto Pearson, Hamilton, Waterloo Region) •⁠ ⁠Hourly limo rental for custom itineraries •⁠ ⁠Party limo bus for celebrations Get an Instant Quote – When getting there matters most, trust Brentwood Livery.

Driver was really unprofessional, looking at phone while driving. We won't book from this company…read moreagain.

We booked Airport Direct to take us to the Toronto Airport on Sat Jan 11th. we were extremely…read moreimpressed with the company. We received great communication after booking with them. They sent us a message with confirmation of the booking, the driver's name and his contact info. Our driver, Adrian was early and got us to the Airport in good time. we highly recommend Airport Direct!

Very poor customer service. We booked an airport shuttle on…read morethe app as recommend on the website as well as being told this on previous booking. After booking on tge app I recieved two confirmation emails confirming both rides with time and drivers. The app requires you to set up an account with your payment information. The app showed that both rides were scheduled up until 4 hours before first pick up. At 4am I checked app again for our 4:15am pick up and noticed both rides where no longer on. To male a long story short our ride never showed. I call the office and no one answered. Two days later when I got a hold of someone in the office they apologized and said that they would be in contact with me after checking with operations. When they called me back the person proceeded to tell me that you are not able to book rides on the app and that there is no way that I could have booked my rides that way. Obviously they knew that they screwed up and tried to put the fault on me. When I asked why I would have gotten confirmation emails then the person started raising her voice to me telling me that was impossible since you can't book a ride on the app. Unfortunately I will never use this service again and will never recommend them to anyone. Truly disappointed in driverseat.

From the owner: At Driverseat, we believe there is a better way to transport people. In fact, we believe there is a…read morebetter way to lead a franchise. What we do is transport people using two unique services, chauffeur and shuttle. How we do it is part of the secret sauce. Driverseat has grown to over 400 communities in two countries by out-caring the competition. This is due in part to the fact that we have local franchise owners that hire the best Chauffeurs to drive and provide service. This is also due to our governance model. At Driverseat, we are focused as much on the people, our franchisees, as we are on the profit. The franchisees in turn are focused on their people, the Chauffeurs and the customer. As a result, we make transportation affordable, accessible and convenient.

Very professional and helpful. Felt comfortable and stress free on the way to Pearson.read more

From the owner: Limousine Services Airport Servicesread more

if i could give this a lower score i most definitely would. I booked this limo services for monday…read moremay 22 to come and pick up my son ( who has downsyndrom) and three of his friends All with special needs and two parents , take them to the toronto airport. This was a very long awaited trip on a disney cruise. All these young adults had saved their own money for this trip. the limo was suppopse to arrive at 11 am ( i have the confirmation) at 11 am no limo I thought they might be running late.... No phone call no email nothing I call the number 519 221 5466 to see whats up? i am put through to somebody covering the phones? they dont know whats going then they have a dispatcher from Brampton ( who tried his best to help us out) call me with the best he could do; "it would take an hour to get to us then another hour to get to the airport in affect making these guys miss their flight!! Not a phone call not an email from the original company we booked through. We scrambled and one of the parents had a vehicle big enough to take everyone thank goodness. our group at least made their flight no thanks to this company. I sent an email to the email address i originally booked through when i finally got an answer back was told That they were terribly sorry for how this turned out. but they were down a limo do to unforeseen issues. Which i thought was funny as we weren't contacted at all from them but the Brampton dispatcher when he tried to get a hold of him was sent a text that he was driving another client and would call him later???????? ( i have a screen shot of the text.) The vip limousine service kw wanted me to call them and a chance to make this right? really how? how do you make this right i have pictures of everyone on my driveway with luggage waiting for the limo to arrive???????? the limo that never came nor any contact from the company until i sent an email. They cant even take the limo home which was originally booked as they have a car in the airport parking which they ha ve to pay for now too. I hope the other booking made you way more money. I really do as i will never recommend and will strongly say please please do not book through this company. If they can leave a group of special needs adults and their chaperones standing in the wind without even a call or email? i can understand sometimes things can happen but you didn't know at 11:05? You couldn't have called, someone couldn't have explained? no not good enough. Why would you trust them to get you where you want to go or need to go by a specific time.

From the owner: For first class limousines and unsurpassed service to the Kitchener, Waterloo, Cambridge and…read moresurrounding areas, VIP Limousine Service is the business to call. VIP offers luxurious transportation in comfort and style. At VIP Limousine Service, we provide you with full limousine service for weddings, business and personal functions. Our fleet of vehicles includes the finest passenger super-stretch Lincoln Navigator SUV Limousines. Our experienced drivers know how to treat each and every one of our valued customers and make every effort to provide exceptional service to all of our clients.