I have visited this bank branch many of times, I walk in and after just a few minutes, I am asked…read moreif I need any help, I've never had to wait long, the customer service is welcoming, they answer all your questions, they always speak clearly and concise, today was like any other visit, the gentleman helped me with quick and fast service and I was out the door within 5 minutes. I will continue to visit this branch now and we'll into the future. Loyal customer 5 year's and counting.

Apparently this branch makes their own policy in regards to making a credit card payment. Making a…read morecash payment with my card and the csr refused to make a payment on my card without my drivers license. She has my account number on my card. She had cash. She was rude, said I can't proceed with your payment without your id. Never had a bank refuse my money before. I called 1-800-872-2657 talked to Frank at 1:09 on 6/17 and said that is not a US Bank policy it's a branch policy. So you allow branches to make their own rules on accepting money I owe you? Anita Deans called 6/23/26 from us bank and said it was a policy. Makes no sense. I gave you my card, my cash and you refused my us currency to accept as payment. Don't bank here. I'm closing out soon.

Never had any major problem like I have with other banks. 5/3 always have some kind of fee or…read morecharge for some crazy sh*t like forcing overdrafts because they would do debts before credits even though the deposit money is in there possession. Sounds illegal to me they hold your money but charge you over draft first then apply your deposit. I LOVE PNC!!!

I love PNC but this location is a struggle. The clerks are nice but the account managers treat…read moretheir jobs like it is a chore rather than a pleasure. Never feel welcomed or that my business is appreciated.

This is a new style I guess. The build out is new…read more.. There is only one teller so if you need something fast. It won't happen here. The staff greeted me right away but with only one teller, I will not be back. There are many reasons not to bank here this is just one of them. I have been moving my money out of this bank in general. Good luck...

Terrible bank. Poor customer service in bank and by phone…read more Poorly run all the way around. I started a small account to check them out. I will not be expanding my holdings with this bank. I do not think I would use them for any financial dealings. I do not trust them... Yikes

I left for boot camp they said that they would pause my credit card. When I came home I found out…read morethat they didn't and now my credit score is messed up and I can't get the things that I need.

On a roll today I've visited this branch many times over the 5 year's of being a loyal customer,…read moreafter the original branch I visited in Western Hills Biggs closed, I began banking with this branch, from the 1st experience visiting this bank I was helped by a friendly bank teller by the name of Marrisa Bell, she always remembered my face and would greet me each time I entered the bank, more surprisingly she would remember my name as well, she is no longer with this branch, but I wish her all the best in her future endeavors with US Bank.

Not great customer service. They take forever to answer or don't without following up. I also had…read moremy car loan set to be paid the same day of each month for multiple years and they said it was late multiple times, but I never received any notification or email stating it was ever late. Go somewhere else

I really want to counterbalance the poor reviews from other customers, whose experiences were…read morecompletely opposite of what I have experienced with TruPartner Credit Union. I've been banking with TruPartner since 1981 (when they were Cincinnati Central Credit Union), and the staff have always been super friendly and helpful on the phone and in person. Their rates on CDs and loans have also been very competitive. In general, I prefer credit unions to banks, and, based on my interactions with TruPartner over 40 years, I would definitely recommend them.