Customer service couldn't cash a check because the reader couldn't read it because it had been…read morefolded. They should've been able to enter in manually if needed had to go to another branch to cash the check.

Fifth Third Bank doesn't offer free check for Veterans, when I asked them if they offer free…read morechecking for Veterans they said "Oh yes" and then explained how they don't have free checking so if you are a veteran and you served you country honorably please go elsewhere for free checking if you have fell on Hard Times and don't have direct deposit .

Always very good service and pleasant people. I would sign up for online banking but I enjoy going…read morein once a month & seeing everyone. Sharyn (savings manager) really goes out of her way to help customers with reliable histories with the bank... something I appreciate.

I love my bank BUT the service at the drive thru is the worst! Half hour waiting before anyone came…read moreto the window! This is the first time I have actually waited. I usually drive away or go inside!! This wi dow is priority any place else!! Here they walk right by it and never stop!

Good rates. Applied for credit card and this one is so much better than the one I had. Online…read morebanking is very user friendly.

Actually went through the trouble of scheduling a meeting to open my daughter's first checking…read moreaccount. As I'm writing this we are 25 min and holding waiting after the scheduled appointment time. Nobody has even come by to update us. I'm stuck with the question "Why? Why Chase Bank do you not want business?" If we hadn't come so far to get this done I'd be outta here.

Poor customer service. I rushed to get to the bank by 1pm. Waited for 15 to 20 minutes there while…read morehaving the employees look at me back and forth. All to tell me that they couldn't serve me because they didn't have enough staff and that I should make an appointment. In addition, I had called them earlier in the morning to enquiring about what process I needed to come by and not once did they mentioned that they were understaff, or that they didn't take walk-in's and that I needed an appointment.

Language spoken is Spanish, they will count your money back to you in Spanish by default…read more.. I saw a roach in the lobby, told a teller, and she was unconcerned.

If I could give this branch zero stars, I would. Unfortunately I had to give one star in order to…read moremake this review I've been standing in this line from us 45 minutes there's tellers I just got done helping now she's been in and out the back room 50 times there's another man sitting in the office like there's zero urgency and I'll be closing both of my accounts and going to a credit union card came by now. Good job U.S. Bank you are an epic fail.