Honestly we were not looking forward to calling because most places and reps for insurances are…read moreimpatient and don't have the best customer service. HOWEVER- Jordan Rocha, simply made our entire day due to her patience, her understanding of our needs, as well as her beautiful emphatic customer service. The duration of the call was long due to our lengthy vehicle policy transfer however she kept us informed the entirety of the conversation. I highly recommend this branch and asking for Jordan. She was outstanding. Thank you

Terrible experience they cancelled my insurance without telling me and said that someone from a…read morenumber that wasn't mine called and cancelled it in addition to that they where very rude and they had a ton of hidden fees this place is unprofessional and a money grab DON'T GO HERE YOU WILL GET SCAMMED!!!!!!!!

stefani was very nice and patient answering all my questions,will highly recommend her to family…read moreand friends. well worth my money and time thank you so much

I really don't see how they got 5 stars service from 1 review, haha. This place is a joke, I come…read moreon over to the one on March lane at 5:20 pm, the door is closed but the open sign is on. I call to see if they can open, and they tell me the guy is on his lunch. ‍ you close at 6 pm, the guy should just leave. Really bad customer service, the ladies seem pretty stuck up, as well as the guy. And now it is 5:35 and still nothing.

May Thao helped me out so much great customer service highly recommended very attentiveread more

The agent Jaen helped me find coverage that fit what our family wanted. My review needs more…read morecharacters so... yeah, about those 49ers.

I was helped by Gloria she was amazing great customer service !! She was very kind and helpfulread more

Thank you very much for helping me with my credit repair... My family's very grateful for your help…read moreAfter my credit was repaired we purchased our dream house. I highly recommend you Whoever trying to get their repair

I went into this location in Lodi to complete a cash advance with my USAA debit card. A gentleman…read morebegan to assist me, but when he asked the teller down the way about the transaction, she loudly responded from across the way that it could not be done without Executive Director approval, which could take hours. She never walked over to address me directly and instead chose to speak over everyone in the branch. This was unprofessional, embarrassing, and completely inappropriate in front of other customers. She apologized to the customers waiting . Check the cameras ! I was calm even after getting off a 16 hour shift as an officer and driving hours away . I explained that the funds were urgently needed for my mother's cancer treatment. My mother is on her deathbed, and I had just driven three hours from the Bay Area in traffic . The lack of courtesy, empathy, and professionalism shown at this branch was appalling. I later went to another branch where the cash advance was completed without issue, which makes the refusal at Lodi even more unacceptable. The service here left me with a terrible impression of F&M Bank. In a small community like Lodi, customer service should mean more, not less. This branch needs serious review and staff retraining. The way I was spoken to and dismissed is not the standard any bank should allow to represent its brand.

I usually avoid this branch because the employees there are so unfriendly. All the other F&M…read morebranches are amazing and employees are outstanding. I went through the drive-in line at this branch, and the young woman with the piercing on her chin took my check and my debit card without saying a word and then disappeared for about 15-20 minutes without any other communication. After 15 minutes I rang the bell and no one came to the window. Three minutes late another young lady came out with a glare on her face and handed me my debit card. I asked why it took so long and she said that she had to verify with the person who wrote the check (I deposit these monthly). And that that was all the information that she was willing to provide me. It was an extremely rude interaction and I have been so unimpressed with this branch overall, I finally felt the need to leave a review. All other branches have been incredible. I just want F&M to know that the employees at this specific branch are incredibly unfriendly and I don't want them to lose customers because of this.

Gladys is amazing. This bank is awesome. Small enough to where they know your name and who you are,…read morebut big enough to get the job done. I also love that when I call it's a person, not a bot or a 800 number. This bank is THE BEST!!!

Do yourself a favor and come to this amazing bank! Everyone is exceptionally welcoming, friendly…read moreand helpful! It's like day and night from other banks where you can tell they don't actually want anything to do with customer service. This bank truly has the best staff!

I have done business here off and on for a few years. The ladies who are offering opportunities to…read morehelp your credit, pay bills without worries and generally just amazing. I have waited once but I didn't check the door!! (Lol). K was there. She is an amazing person and a beautiful soul!! I just think the world of her!! Fast Auto & Payday Loans really saved me!! Thank you Kayla & Hannah rock this business!!!!

I've been going here for awhile and these ladies always have amazing customer service and are…read morealways nice and friendly :)