This isn't just for the bank because you actually can't call into the bank. However, this is for…read moretheir customer service. The only people that you can contact on the phone. They get you in acting like you're going to get a low interest rate on your car loans, they tell you interest rates from like 3.5% of 17% however they can't even tell you what criteria needs to be for what bracket of interest rates. I've never taken out a loan where they couldn't tell me what criteria you to meet to see if you even wanna do business with them. Technically you could have perfect credit and you can meet all the criteria and still get 17 percent interest rate if that's what they want to give you. It is a scam. Stay away from them. They lure you in on false pretense and then can't answer any questions which as a financial Institute they should be able to answer all questions. A car salesman could answer more questions about finance than their own financial institution can answer. They lost my business on that. Could've made a lot of money off my loan, I've been with the banks and their credit cards for over 15 years, I have a personal relationship with finance as well. So this leads me to believe that they have under trained staff. Ignorance is no excuse. For anyone who's reading this, in case you are unaware, as many people are, when they run your credit if you decide to not take out a loan with them, it will drop your credit by 20+ points. If you don't take the loan, it looks like you've got denied. Therefore them not being able to answer your questions properly could result in you dropping into a credit score bracket that you won't be able to get lower interest rates because they suckered you in. If you want to Bank with them, they aren't so bad they have benefits other banks don't have. But it comes the cost because there's only one location in the entire state of New Jersey.

I have been banking with Navy Federal Credit Union for 20 years and this branch has always given me…read morea top tier experience. The branch itself is clean, well organized and clearly marked for the service you are looking for that day. You are always greeted by a friendly rep at the door to ensure you're heading to the right place or getting an appointment if you aren't sure. From mortgages to car loans or other banking needs, the advisors are always incredibly patient and knowledgeable. They understand your needs, provide advice or feedback, show you the numbers and potential alternatives, and then set you up for an easy checkout experience. I could not more highly recommend NFCU and this Cherry Hill branch!

My husband and I have both been members at the Horsham NFCU since the mid 80's. Never have we felt…read moreignored, been treated rudely or felt as tho we were a problem. In fact, we have always been treated as tho we are valued members there. We went in last week and were helped by Aliya who was very pleasant, knowledgeable, proficient and she brightened our day. We have also worked with Patsy who never stops smiling and Jill who is also very knowledgeable, helpful and fun. The area is always clean, and it is a great place to do business! We appreciate everyone who works there!

Pleasant visit to get a new debit card and Keisha was super helpful! Place was very clean and I was…read morehelped in a timely manner. Service I went there for was complete as well!

As of this time not good. I used to belong and now they refuse to open up a new account for me…read more Also I e-mailed them and never returned my e-mail. So not fair to a former customer!

I popped in the bank today to handle some business and much like my experience in Cherry Hill, they…read morewere pretty efficient. The greeter was very nice and even explained some differences between the transfers they allowed when I walked in. I went to a teller, young Black woman who was very knowledgeable and helpful, and she guided me through restring my bank card and ordering checks. Super polite. I can say that it was not as packed as some banks can get on say Friday afternoon so service was very quick. I'll return, it's a shorter distance than going to Cherry Hill. I was sad to see some of the reviews on here for this location but I'm glad that wasn't my experience.

if you have felony you can't even go to the bank shit crazy , they need some type of warning sign i…read morewasted a ride !

Always super helpful staff. A small branch that services a large section of the state of NJ. Easy…read moreand smooth transactions, always.

Like so many others on this site who provided information about their experiences, I have found the…read morepeople at Police & Fire Federal Credit Union to be rude and not really competent.

Extremely Disappointed With PFFCU Credit Card Services…read more I am extremely disappointed with how PFFCU has handled unauthorized charges on our credit card. In June, approximately $1,500 in charges were made in a single day from (WALMART.COM 800-925-6278 / 800-966-6546, AR). What makes this even more concerning is that we had previously disputed charges from this same company earlier this year. After that original dispute, we never activated the replacement cards we received. Because of everything that happened with the first dispute, we were not actively using or monitoring this credit card account. I only became aware of these new charges today through Credit Karma. When I contacted PFFCU, I was told that they would not refund the money because the charges were more than 60 days old. I understand that there are deadlines for disputing credit card charges. What I have a very difficult time understanding is how a customer is expected to know about fraudulent activity when they did not receive timely notice, were not using the card, and had already experienced a prior issue involving the same merchant. Even more concerning is this: How does approximately $1,500 in charges from the same merchant in a single day not trigger some type of fraud alert or additional verification? This isn't just about the money. It's about customer protection, communication, and fraud prevention. After already disputing charges involving the same merchant earlier this year, I would have expected PFFCU to have taken additional precautions when another significant amount was charged. I am extremely disappointed that the response seems to be, essentially, "you are past 60 days," rather than taking a closer look at the circumstances and the fact that these charges appear to be unauthorized. I am asking PFFCU to seriously review this situation, including the prior dispute, the replacement cards, the $1,500 in charges made in one day, and when and how we were actually notified of these transactions. We are awaiting a call from a supervisor from the credit card company Monday, so let's hope they rectify this situation. PFFCU needs to do better when it comes to protecting its customers from fraudulent activity.

They recently took out all the tellers and replaced them with ATMS. this is an extremely unsecured…read moredesign. it makes people feel uncomfortable and majority of people refuse to use them. NOTHING is stopping the person behind you from recording you personal information. There needs to be a physical partition, like the frosted glass that the employees hide behind.

There's only 2 teller and 4 smart atms that eat up your cash if they make an error and they give…read moreyou provisional money until they do an investigation in which they take over 2 weeks to confirm.

On 11/30 I received an email from Experian that I had 1 potentially negative alert for a late…read morepayment on my GAP credit card. It also informed me that my credit score dropped by 95 points and would stay on my report for 7 years! As someone that has not missed a payment for 35 years, I was shocked! I never received any warning that I was in arrears. I paid the entire balance of $127.32 on the bill immediately. Next, I called Gap/Barclay Customer Support to rectify the issue. I was told that the report sent to the bureau was automatic if they don't see a payment. The rep told me there was an error in the email address on file for me, which the rep fixed immediately. She also told me there were alerts I could set on my account that would let me know when my payment was due, which I didn't know about. I usually pay my credit cards off at the end of the month. Because I don't use my GAP card very frequently, I didn't realize a payment was due because I didn't get an email. I usually get texts, an invoice or emails to warn me, then I schedule the payment in my calendar. I don't feel I should be punished so harshly for what happened. My score has been between 844 - 850 for years and I worked very hard to get it there. I was told there was no appeal process and there was nothing anyone can do. I was furious. I emailed the President of the company and posting negative reviews on Google and Yelp. I will never do business with Barclay's ever again.

Thieves! Do not trust their promotional bonuses! Opened a Tiered Savings account on Dec 12, 2025…read morefor their advertised $200 bonus. I initiated the qualifying transfer on January 10 (within the 30-day window). Barclays themselves emailed me confirming the transfer was requested on 1/10 and posted on 1/13. I held the required balance for the full 120 days. They still refused to pay the $200. Their only excuse: the money posted two days late -- a delay they controlled. When I asked in writing for the exact promotional language that makes the posting date control instead of the initiation date, they refused to answer and just told me to call. They also rejected legitimate deposits early on with the helpful explanation "Other." Barclays got the full use of my money for months and then stiffed me on the bonus they advertised. Poorly written terms, worse customer service, and zero accountability. Save yourself the headache -- go somewhere else. Mob? Mafia? Probably more trustworthy than this poor excuse of a "bank."