I had a very disappointing and unprofessional experience with Ashley Mason of Keller Williams…read morePlatinum. During a real estate transaction, she crossed boundaries that no realtor should--behavior that I found to be completely unethical and personally upsetting. Realtors are supposed to operate with integrity and put their clients' needs first, but that was not my experience. Her conduct raised serious concerns about her professionalism and judgment, and I would caution others to think twice before working with her. If you're looking for someone who respects clients and handles their work with honesty and ethics, I strongly recommend finding another agent.

Do NOT do business with Octavia Castillo of Keller Williams Realty and The Real Estate Team of OKC…read more She does not adhere to contractual obligations, and she does not pay money owed to property owners. She rented out our property for us for almost 2 years. But she allowed the renters to vacate 3 months early without collecting additional rent from them, despite it being a violation of the contract. She never attempted to reimburse us the additional rent income that we were contractually owed. Furthermore, the renters actually vacated later than they said they would, and she would not even collect rent from them for that extra time they were occupying the property, nor would she reimburse us for the additional occupied time period. Furthermore, the renters incurred over $1500 worth of damages on the property, and she kept the $1500 security deposit for herself rather than giving it to us the owners to repair the damages. All considered, we are owed over $4000 due to contractual obligations through rent income and damages, but Octavia Castillo has clearly expressed that she intends to pay us none of it, even threatening to countersue us. If you absolutely must do business with Keller Williams or The Real Estate Team of OKC, just make sure you ask for any agent to work with other than Octavia Castillo.