I have family in Courtenay so I visit on a frequent basis and stay for long periods of time. I have…read morebeen using Westview Ford's services for over 10 years. When I got a simple oil change or tire rotation, they were OK. Whenever I have had a specific problem that required diagnosing what was wrong, they have been a disappointment. For example, I went back twice to fix an electrical problem and each time they told me it hadn't been sorted out when it hadn't been fixed at all. I then took my truck to an independent garage and they found the problem within an hour. Over the years I got the impression that the kind of service I got depended on the specific mechanic who was looking at my vehicle. My advice is that if you have a problem that is covered by a warranty, or you need something quite simple, they're ok. For a serious problem or something that requires some investigation, there are 2 or 3 good independent garages in the Comox Valley where you'd be better off taking your vehicle. Quite disappointing given their size and resources.

I had to get my 04 F350 towed in to Westview Ford, as it's unsafe to drive. It shuts off randomly…read morewhile driving, in traffic, intersections, etc. After a $2200 bill my truck issues were supposed to be fixed. (I paid extra to assure they were not guessing and that they had 100% confirmation that they found the issue.) They were wrong. It died again, less then a week later after bringing it home. Another tow truck bill back to the shop, plus a cab to bring my family back home after getting stranded. They told me yet again that they found the issue with 100% certainty, another $90 bill. It's not fixed, It died again. So now they want me to pay for a 3rd tow truck, another bill, For what? Another attempt at guessing what the issue could be? They now claim that the issue isn't related to the original (Even though it's doing the exact same thing as before. Shuts off while driving.) I paid for an inspection from the "professionals" to look at the truck, and to find out exactly why my truck is acting so unsafe. They failed to do so. They are just guessing at the problem, hoping to get lucky, instead of actually finding out the problem. This is the truck I daily drive for work, and use for my family... with my kids, my newborn baby.. This is a very serious unsafe problem that they have claimed that they have fixed twice now... I no longer trust, that Westview Ford has the ability to fix my truck, nor the understanding of the vehicles they are working on. As well as I believe that they do not care that they are playing around with the safety of my family. Also the lady I was passed to instead of the manger, who is away, made a rude comment about my truck being older and so this issue is expected. Older trucks are more common to have issues yes, but not the same issue that I paid to have fixed that makes no sense. The issue is that I paid $2200 with the understanding that my trucks unsafe problem would be resolved. But thanks for that rude comment. Apparently everyone who has an older truck has an unsafe vehicle? I don't think so.. Now I'm a very understanding person. That's why I went back a second time to get my original issue resolved. Why I paid for the second tow etc... 3 times on the same issues? I honestly feel like I got scammed. Without this truck I'm stuck, I rely on this truck. At this time I'd stay far away from Westview Ford, they clearly have no idea what they are doing. Nor do they care when they are playing around with someone else's money and family. *Random side note, the ladies at the front service desk are amazing and I appreciate the hard work they put in for me for my issues. They were kind, respectful and helpful through this whole issue. This review in no way reflects them.*

Well here's a dealership I would give a pass from now on!…read moreBeing a Nissan owner with two units and went to trade one Titan truck in on a 60k plus suv well to my surprise my five year 39k unit was worth less than50% Now why would I buy another Nissan knowing that there is no value in their product? I left saying wtf, to other dealerships and got three higher quotes now I'm pissed. Well needless to say I got to test ride a few more different units and found one for less money and better trade in value. All I can say is thank you for letting me walk out of Nissan and find a better dealership down the road, that is why a I gave them one star instead of none!

Service is sub par and not customer focused. Called to book a basic service explained I would need…read morethe service completed quickly, as the vehicle has specialized equipment for riders with disabilities and public transportation/taxis are not a option for me. The service department explained it would take 45 minutes and they could have me in and out in around an hour. Two and a half hours later the service is not complete, and I miss a medical appointment of extreme importance. I asked to take my car back and rebook for an day I had more flexibility and the response I got from the service personnel was "you'll just have to wait". I left feeling like my time and schedule are not important. I will stay clear in the future.

I find the negative reviews here really lame. Some people will fuss over any little thing. I've…read morebeen going to Mr. Lube for several years now, with a variety of vehicles I've owned, and I've always found them to be courteous, informative and efficient. They charge half of what a dealer charges for the same service. I'm a fairly knowledgeable car owner, and I've never felt that I was being pushed to use anything I didn't really need. I like that I can actually see what they're doing and make decisions on the spot, rather than leaving my vehicle somewhere and not knowing what was really done or how long it really took. So my thumbs up to Mr. Lube.

I found the technicians to be professional as well as very pleasant to deal with. Also, they went…read moreabove and beyond the call of duty by coming to my home to replace a battery which died right before my scheduled brake job. I highly recommend this business.

These guys are great. I bought my CX-9 there (from Chantelle - she's awesome) as there is no Mazda…read moredealership where I live. When I go in for routine servicing, they're always friendly, professional, and prompt. The one time I had an issue, Kyle checked for a service order from the factory, found that it was a recognized issue, and ordered the part to be replaced on my next visit. Recommend them to anyone.

From the owner: A locally owned business at your service since 1995, we are a New Mazda Dealership in Courtenay, BC…read morein the beautiful Comox Valley on Vancouver Island. At Courtenay Mazda, we believe the key to our success is our people, our automotive products, and simply the way that we satisfy our customers' needs in a professional and caring manner. Our mandate has always been to continue to grow, test new ways and ideas and reinvest back into our business so we can exceed our customer's expectations. With this philosophy in mind, we are proud to serve Courtenay, Comox and Campbell River in the beautiful Comox Valley on Vancouver Island, British Columbia (BC) for the past two decades. You can find here the full lineup of new Mazda vehicles as well as an exclusive selection of high-quality used cars, SUVs, minivans and trucks, not to mention full maintenance and repair services and an unbeatable inventory of original Mazda parts and accessories. Whatever your needs, our all-new website is designed to make your online shopping experience as pleasant and efficient as possible.