I don't personally live in the area, but if I did, this is where I would bank, no question. I was a…read morecustomer with a business previously owned by Willamette Valley Bank and there was an oversight during the sale that would have adversely impacted me. Upon notifying the bank they immediately when into action to rectify the situation and took me for my word. The reality is, I had little recourse and could have easily been burned by them. It was clear from the beginning that WVBK didn't even consider taking this route. I was really impressed with their integrity and customer service, especially that of Eric Gerhart. In today's age of consumer treatment, it was quite refreshing. Highly recommend.

We have banked at Heritage Grove Federal Credit Union for a number of years. We have had checking,…read moresavings, car loans and line of credit accounts with HGFCU. We have been extremely satisfied with their service, rates and employees. Recently they really went above and beyond for us when we had an issue with our health care provider, Atrio Health Plans. In the process of changing accounting systems, Atrio totally fouled up our monthly electronic payment and charged us four times for one premium payment Calls to Atrio management failed to solve the problem and we would have been out a substantial amount of money if HGFCU hadn't stepped in and refunded the money Atrio "mistakenly" withdrew. Instead of us having to do battle with the inept accounting department at Atrio, HGFCU intervened on our behalf. In addition to being extremely professional, HGFCU staff know us and provide personalized service. Five Stars!

If you want nice friendly reps, false verbal promises, bait and switch tactics, randomly incorrect…read moremath, iffy accounting, and never ending 'special' insurance documents in the mail that you must have forgotten to sign... Well then, this is your place. You know that feeling when you realize the sweet salesperson is actually cooperating with the manager of the used car lot and that you aren't such a good judge of character after all. Well, it's a lot like that sinking feeling. Examples: 1) I refinanced my vehicle during a divorce (short on time and mental capacity). My salesperson did a hard sale on 'special insurance' with the promise we'd review the 'special' deals shortly thereafter (never happened). Turns out the 'special' insurance was as valuable as a Radio Shack warranty. Also, the fees were pulled from my principle which increases the loan duration and interest owed - something that Mr. Salesman seemed to have forgotten in the sales pitch. Can you say payday loan tactic? I should have bailed here but everyone was sooo nice... 2) I transferred some debt and was told the credit rating cutoff for the lowest interest rate. Knowing that my rating was well over 50 points higher, I agreed verbally to the transfer. After a few payments, I rechecked the math (see below) and found the interest rate was about double what was verbally promised. I complained. Heritage Grove said I was approved for the higher rate based on a credit score from MANY YEARS ago. When I replied that this was a ridiculous business practice, I was told that my complaint was not valid because no one else complained (a second ridiculous statement for many reasons). The excuse was that Heritage Grove just doesn't check credit scores for these 'special' credit-score deals (based on credit scores) unless the customer reminds them too (and doesn't disclose that rather pivotal information either). In short, I was stuck with the higher interest rate. Too bad so sad. Can you say bait and switch? 3) Heritage Grove used a method to identify deposit accounts that was kind of... let's say... not industry standard. A deposit was applied to the wrong account and when they fixed it, the accounting was wrong. Can you say the most basic skill set a bank should have is ACCOUNTING? 4) I have a few examples of incorrect math both by loan reps and in the somewhat automated accounting system. But they were sooo nice... Can you say buy a calculator? 5) And the never-ending 'special' deals sent by mail that are packaged with that 'you forgot to sign' type language. Can you say predatory marketing is most effective against seniors? Luckily, I'm not a poor person anymore and can escape after only being bilked for a few hundred dollars (adds up quick - especially with transfer/refinance fees when leaving Heritage Grove). You've been warned. Proceed at your own risk.

Always have been friendly and accommodating. Remembers me by name down to even my pets when they…read morecome in as well too. Even provide a dog treat for your canine to thank them as well for being a member.

Love having a local credit union. Always treated well. I love their online banking and website as…read morewell.

Maria is very helpful gets my questions answered and very well communication. Def recommendread more

This company is awful I wouldn't borrow from them if I was about to live in my car. My husband had…read morea loan with them and he made a payment in October but they started garnishing his wages at Christmas. We have a child with a disabled and he has a lot of medical bills and weren't able to pay. What kind of people garnish wages at Christmas what a bunch of heartless a **holes. I will be letting everyone I know to stay away from here and never borrow from the heartless a**holes. I get people need money which I wouldn't have cared in January but really in December really!!!!! I hope you people can sleep with how you took Christmas from a disabled little boy.

I've been with this company for almost 20 years and I can't think of any negative things to say…read more Anytime I need something, they are right there ready to help. Periodically they will find better deals on insurance for me and help me to save some money. They are definitely great to work with. If your looking, give them a chance, you won't regret it.

I've never been one to leave a review, but felt compelled to let you know of my 30+ years of…read moreexperience with Huggins insurance and 20+ years with my awesome agent Kari Coffee. Back in the early 2000's I had the privilege of running a youth softball league. Insurance was needed and Huggins came through with flying colors! They helped me figure out the right coverage for the league and ensured the lowest cost and highest expertise in the field of athletics. At the time, I had my personal and business insurance through a charming little agency where I met Kari Coffee. It was refreshing to find an agent who knew exactly what my business needed and what my personal insurance coverage should be. So I was pretty sad when She decided to leave to pursue her dreams. Imagine my surprise when after the agency she worked for was sold, to find her at HUGGINS!! I immediately moved my accounts to Kari and Huggins, and have had absolutely no regrets and it has been smooth sailing! Kari and Huggins go out of their way to ensure all is well and right in my business and personal insurance accounts. I know I can count on them for service, integrity, accuracy, extensive knowledge and competitive pricing for everything I need coverage for, which is quite extensive. I will be with Huggins and KARI until their outstanding services and commitment to their clients is no longer needed. I would give 10 stars if I could. Thank you Kari Coffee and Huggins for the best quality, loyalty and knowledge an agency can provide! You have a client for life!!

Avoid Huggins Insurance and Liberty Mutual…read more Based on my experience, I cannot recommend Huggins Insurance, Liberty Mutual, Kari Coffey, or Cristina Bakanaga. I was a customer of Huggins Insurance for many years and consistently paid my premiums. On May 28, my Liberty Mutual business liability policy was canceled for alleged nonpayment, even though I had already submitted my payment. I later provided proof of payment from my bank. Even after providing that documentation, I did not receive the assistance I expected in recovering my $1,581.98 refund from Liberty Mutual. I ultimately had to handle the matter myself. My Washington contractor bond was also canceled even though it had been issued only about a month earlier and had been paid for a full one-year term. As a longtime customer, I expected Kari Coffey and Cristina Bakanaga at Huggins Insurance to advocate on my behalf with Liberty Mutual. That was not my experience. Instead, I was left trying to resolve the issue on my own while my refund remained unpaid. If you are considering Huggins Insurance or Liberty Mutual, I encourage you to carefully research your options before making a decision. If you are already a customer, it may be worth comparing other agencies that you believe will provide stronger support if a billing or coverage issue arises.

Scott Gilbert, Melissa and Selisha are miracle workers! There is one word to describe this company…read more- integrity. The day before I was to close on our home with another lender, Freedom Mortgage, we were not able to close on the loan due to a title discrepancy. The movers were there and everything was boxed! It was a nightmare. I called Scott the following day and his underwriters researched the title and it deemed it clean with no issues at all. With Scott's lead, and with his vast knowledge and experience I was able to close on the loan two weeks later! Melissa and Selisha are wonderful to work with as well - speedy, warm, intelligent and kind. I highly recommend this company!

I can't say enough great things about Lighthouse Financial, and especially Scott and Mel, who have…read morehelped us sail through multiple transactions over the years. I was originally referred to Scott by my real estate broker while looking at investment properties in Salem and Keizer. I used US Bank in the past, but most of the big banks have a "mortgage guy" who seems to be asleep at the wheel. But when you work with someone like Scott, who can shop multiple lenders and give you brilliant strategic advice on how to structure deals for the best outcomes, you avoid the assembly line (and inevitable delays) of the larger institutions. What a night and day difference. He is very sharp and moves like lightning. My goals are very different from the regular home buyer, and so I rely heavily on consultative experts who can problem solve their way around obstacles. They know how to work a bigger plan and make sure we are hitting all of our metrics. If I fall short on something, Mel brings the urgency needed to get the deal done. I can't tell you how appreciated that is. That level of focused project management is worth every penny. They really work hard to see around corners for you, and to package things efficiently for underwriting to keep surprises minimal. They are truly masters of what they do. I highly recommend them to any and all REIs who want pros to handle their financing side. This market is too competitive and moves too quickly to have anything less than a top notch financing partner.

Everybody at Efficient Tax Assoc is professional, kind, and gets the answers you need. Efficient…read morecreates long-term relationships with its clients. Phyllis Cooper, LTC EA, is knowledgeable and has her clients' best interests in mind. Love them!

Let's talk about Sarah Ritchey LTP. She is the tax pro that helped me square away my taxes,…read moreanswered all my questions and helped me make a solid plan for a settlement and quickly became a friend. I will certainly be returning and I would highly recommend you make the trek out to Independence OR rather than going to the Salem location if ya can because this location is definitely the best. Then, once you are done adulting go try Fro-Zone next door!