Hiring one of West and Main Homes real estate agents, a broker associate, Lucia Mears, was one of…read morethe worst nightmares I have ever had. She needs to be completely mentored by a more senior, professional colleague in her office. We had an Exclusive Right to Buy Listing Contract. At first things went well with Lucia sending me listings to review and after I had identified some that seemed to fit my lifestyle, she scheduled showings and we spent about 3 long afternoons viewing them. I made a pick on one of them as my future home however after inspection it was revealed that the home had hidden deferred maintenance on the furnace, air conditioner, locks on doors, etc. It was more than I wanted to manage through even if the sellers paid for and fixed it all. It revealed just how poor maintenance was done by the current, and probably previous owners on the property. The day I asked Lucia to terminate the deal prior to the inspection termination deadline, she sent me the form incorrectly filled out THREE times. I had to tell her how to complete it. Other characteristics of Lucia are: * She acts like a child, constantly needing validation of her worth and value. I felt for every little thing she did I had to say 'please' and 'thank you. * She is manipulative. Often, she would tell me what she thought I should do, acting as if the way I have done things in the past were wrong. As a 67 year old woman who worked in corporate America for 40 plus years with many success stories, I know how to look out for myself. * When she wrote the buy contract, she never talked to me about whether there should be a contingency on the sale of my existing home (which was under contract at the time) nor did I think to ask. When I brought that to her attention after the document was fully executed, she said "Well, do you think your home won't sell?" I told her there is always a risk a home won't sell even if it is under contract. She said she only wrote in a contingency if the prior home was not under contract. * She said things like "...I've taken you to all these places..." and "Broomfield is so far". As a realtor she should know she has to travel to meet her clients' needs. * In conversation with her the day after the inspection report was provided, she went into a stream of consciousness rant about how I'll hurt the sellers if I cancel, that goes against her ethics, etc. Who is she working for, me the buyer or the sellers? * She tried to terminate our buyers' agreement the day of contract termination. The sellers had not yet signed the Earnest Money Release. This after telling me "...I promise you won't lose your earnest money..." when we talked about her neglect in not adding a sale contingency to the purchase agreement. Please do not hire this person, Lucia Mears, to help you with your real estate transaction. She appears to only care about herself and her commission, thinks she is an expert on EVERYTHING and that you are an idiot of you don't agree with her.

This is not a reflection on West + Main as a whole, but specifically on Ryan Pollock. I have worked…read morewith a number of realtors over the years, and this was by far the least professional experience I've had. When interviewing Ryan to work with us on an off-market search, we came up with a plan together. He expressed a strong desire to proactively pursue an off-market deal, and we landed on what was communicated to us as a mutually beneficial deal to have an agreement in place on any and all properties that he brought to us. We stopped talking with any other realtors and considered this an exclusive, mutually beneficial relationship/opportunity. After a month of no updates, I reached out and was assured that he was working on this. After two more months of zero (literally - zero) updates, we reached back out via e-mail and eventually text. A few days later, we finally got a response, letting us know that he has been focused on other work, that we are not his clients, and that we would need to sign an exclusive agreement in order to receive his full attention. Had we known this upfront, we would've simply pursued this game plan with someone else who wanted the work. Ryan's communication with us was both dishonest and unprofessional. Rather than taking responsibility or apologizing for the experience, he blamed our experience on "people not lining up to sell their homes right now." If you decide to work with Ryan, I hope that your experience is better than ours. Unfortunately, we found a lack of effort and honesty from him.

First-time homebuyer here. Working with Jen was a genuinely good experience. She struck the perfect…read morebalance between being helpful and giving us space to make our own decisions. At no point did we feel pushed or rushed--she provided clear information, answered our questions, and trusted us to take the time we needed to decide what was right for us. She was also accommodating with showings, often making herself available at awkward or last-minute times so we could see homes when opportunities came up. In a competitive market, that flexibility made a big difference. She guided us through the entire buying process keeping everything organized and moving forward while making sure we understood what was happening at each step. Overall, she was professional, knowledgeable, responsive, and easy to work with. We felt supported the entire time and would recommend her to anyone looking to buy a home.

Jen and team helped me buy a new home. I'd found a home I wanted to tour and was looking for an…read moreagent. I think it was an unusual scenario, but from finding the home on Zillow, to the sellers accepting the offer was about 4 days. There is no way I could have made that happen without Jen and team. When things moved fast, they moved fast and made it possible for me to take advantage of the opportunity. All along the way Jen made sure I had the information I needed and answered any questions I had. They also have dedicated staff coordinating a lot of the paperwork. It was super having Aramis providing a calendar of the close process, reminders, and updates.

When it comes to real estate, Jeff Plous and his team at Hatch Realty are exactly who you want…read morerepresenting you. Five years ago, Jeff helped us purchase our home in the West Highlands neighborhood of Denver. While that home remains fantastic, it no longer fits our growing family. Jeff helped us find our new home in the Central Park neighborhood on the east side of town. He once again found EXACTLY what we were looking for at EXACTLY the price we were hoping for. Jeff attended to every detail with calm poise. He was a skilled advocate, a master educator, and guardian over the process. While we believe this new house is our forever home, if ever we decide to buy or sell again, the first call will undoubtedly be to Jeff.

We couldn't be happier with our experience working with Jeff and his team. From our first meeting,…read morehe provided invaluable guidance on which upgrades would maximize our home's value, and their recommendations proved to be spot-on. Their deep knowledge of real estate nuances and the Denver market was evident throughout the entire process. They understood exactly what buyers in our area were looking for and how to position our home competitively. This expertise gave us confidence they were a great partner for selling out home. Jeff and his team were extremely communicative and responsive throughout the process - always available to answer questions and kept us informed every step of the way. Their professionalism and expertise made the process very smooth If you're looking for a realtor who truly goes above and beyond, I highly recommend Jeff and the team at Hatch. They're knowledgeable, attentive, and genuinely invested in getting the best results for their clients.

I met Jason randomly and went with him as my agent because of his honest and calm demeanor. He…read morealways had my best interest in mind and was very patient with me who knew nothing about real estate. I was a first time home buyer and Jason made the process easy. I started with expectation of one thing and he walked me through the various stages of accepting my financial situation was not what I was hoping it was. He took all the leg work and effort out of it for me in what was a very busy time of life and was there whenever I needed him. While not at all a financial advisor he helped paint a picture of what my mortgage vs income looked like and how that would effect my life. Numerous times we would see a listing at the same time and he would go do the research for me telling me if it was worth checking out or not. He also got me in touch with a great mortgage broker..

Jason is very knowledgeable about Denver and is very friendly. He knows a lot about the different…read moreneighborhoods and local laws as well. I would recommend him to everyone I know.