Customer Service is the key. Recently had some problems with one of my 5 yr old hearing aids. Made…read morean appointment to see Steve, who diagnosed and fixed the issue within 10 minutes of my arrival. He explained the cause and we discussed my current hearing needs. In my 5 years as a client of Rose Hearing, Bluffton Steve has always been focused on what is best for my needs, while keeping me informed on the new technologies in the hearing aid field. In today's world there are many that sell products but few have the level of customer service of Steve and Rose Hearing, Bluffton. Well worth checking out!

I called Brittany in the Bluffton office saying I needed a previously unscheduled appointment with…read moreSteve ASAP. She had me come in within two hours. in under 2.5 hours I was on my way home, problem solved!!! Their level of customer service and caring is unmatched. I feel so fortunate to have Steve as my audiologist

Fast and courteous service even as a walk in previous customer with an out of warranty hearing aid.read more

I purchased my hearing aid from them and I was happy and the customer service was top quality…read more Sandy was the best. I had a hard time with cleaning and they suggested that I bring it in. They always cleaned both sides and never a charge. Yesterday one stopped working and I was told it will cost $500 to fix and did not look at the other side. They suggested I buy new aids at a cost of between $3000 to $6000. I'm 88 and I don't want to spend that kind of money on hearing aids. Joe R

My mother was quoted 3k for hearing aids when she came back to pick them up she was charged an…read moreextra $500. They never worked and when she tried to return them she was brushed off. she cannot hear it's very difficult to talk to her I live in another state since my dad passed away. She's very upset for being ripped off. I tried calling the corporate office waiting for a resolution.

Frankly, I don't know why these folks are not being investigated for their disreputable practices…read more My 92 year old neighbor saw their very misleading commercial offering free testing for the first 100 patients and promoting a relatively low cost hearing aid. This turned out to be a classic switch and bait pitch. When the gentleman visited the center for the test, he was told that the low cost hearing aid wouldn't work for him, and that instead he needed a $6000 version. Please keep in mind that this gentleman lives on a fixed income. He is very hard of hearing, and had trouble hearing everything that was said to him. However, he was told that if the $6000 device didn't work, he could get his money back. Well, it didn't work. And when he tried to get his money back, they ran him around in circles. The sales manager tried to talk him out of returning it, and said his hearing would decline further if he didn't keep it. Then the manager tried to get him to buy the cheaper model that originally he was told wouldn't work for him. When the gentleman declined, the manager said that they couldn't provide him with a refund check, and that he would have to go through the corporate headquarters in Illinois, taking up to 6 weeks. Worse, he was told that the contract he signed stipulated a $600 "restocking" fee. Really?? So this very elderly man who went in for what he thought was a free hearing test ended up being pressured to buy a hearing aid that he couldn't afford, didn't work for him, and then being charged a ridiculous amount to "restock" the device when it was returned. It gets worse. When this gentleman called the business after several weeks to ask about his refund, he talked to "Celeste." She was rude, dismissive, and then hung up on him. He left repeated calls for her, but she never called him back. I then placed a call and found her to be both insensitive to this elderly gentleman's situation and very unprofessional. Subsequently, she refused to return MY calls. I finally got through and asked her to have Brad call me back. She said she would, but surprise, surprise, there was never a return call. I researched this company, and found multiple reviews from the company's former sales people who complained about the unethical marketing and sales techniques they were trained in. How do these people look at themselves in the mirror? They are downright predatory and take advantage of senior people who are vulnerable to their unscrupulous practices.

I am always impressed by the quality of service I receive at Zounds. On my last visit Tom cleaned,…read moreadjusted and install new tips on my ear pieces. He also did an annual preemptive tuneup to make sure I would continue to have optimal performance from my hearing aids--all of this at no charge! I am truly very happy with both the service I receive from Zounds and with the hearing devices themselves. The most convenient recharge station is ideal in my opinion because I never have to deal with finding and changing batteries every week or two. Bernard Ouellette

Lousy bedside manner and couldn't care less about helping with my girlfriend's condition. Spent 5…read moreminutes with us basically telling her she doesn't have the symptoms she's experiencing. Will never return.

Dr Norton is a very caring physician who has gone above and beyond to help with my issues. I…read morerecommend him. Great bedside manner, answers all of your questions, and listens to your concerns. The office staff is also very helpful and patient.

I have been with Rose Hearing for over two years with new hearing aids and they have been…read moreoutstanding in their service levels, customer concerns, availability on very short notice and offering a great product for their clients. Caleb and Bitsy are both outstanding customer service providers and Randy is also excellent! I couldn't ask for a better customer experience!!

Best Hearing Aids and Customer Service on the planet. The minute you walk in the door, you feel…read morethe customer care. I had to go in for a loaner today and Randy could not have been nicer. Just a relaxed and caring environment. Don't go anywhere else as they will take care of whatever hearing needs you might have. Swifty....part time Florida and Part time HHI resident.

I awoke this morning to find that my right Phonak hearing aid would not work. In Hilton Head on…read morevacation and my audiologist 450 miles away, I thought I was sunk. I found Elite Hearing Center, Hilton Head online, went there and was greeted by Denise, the lovely lady behind the desk. Denise took the aid, returned in 5 minutes with it working perfectly, and both aids cleaned! This will be my first stop should I need hearing aid help again. Highly recommended!

Are you tied of having to ask people to repeat things? Does high volume on your television not…read moreprovide clarity? Give Elite Hearing a try! They are professional! They speak clearly! They can help! I tried Elite Hearing on Hilton Head Island. They are exceptional! Make your appointment today! I did!

Professional, competent, caring and understanding. Not a cut…read moreand paste Doctor, he has always been prepared for our meetings, listens intently to patients and offers advice and unbiased insights. He is my second doctor here in Bluffton/Hilton Head and their is no comparison, need a Dr., give him a call.