I have been without internet service from Suddenlink for 11 days and the issue is not resolved at the time of this post. This review is long but it provides you an insight as to the support you get from this company * August 5th: New service installed * Installer laid the cable across a lot about to be developed * I questioned the wisdom on this as the a house was about to be built as I believed the builder would sever the cable * September 2nd: Moved into the home * Internet up, cable across the next lot buried - all looks good * September 3rd: builders next door start work * First thing they did is sever the fibre optic cable [as I suspected they would] * Internet DOWN [1 day without service] * Tried to call Suddenlink - systems down due to upgrade - announcement stated they would be up on September 4th * September 4th - Called Suddenlink - systems still down - call agents could not issue a repair ticket * Internet DOWN [2 days without service] * September 5th - Called Suddenlink - eventually got through - got an appointment scheduled for September 6th * Clearly stated the Fibre Option cable outside the house was severed/broken and needed to be replaced * Internet DOWN [3 days without service] * September 6th - Technician showed * Validate the issue as severed fibre option cable * Stated he was not qualified for fibre optic and left * Internet DOWN [4 days without service] * September 7th - Called Suddenlink to get status on repair * Agent confirmed a repair ticket was raised but did not have access to local system so could provide no more details * Promised I would receive a call back with details - NO CALL BACK * Internet DOWN [5 days without service] * September 8th - posted review online giving the company 1 STAR * Internet DOWN [6 days without service] * September 9th - followed up on response to my review with email to BrandReviews * Initial experience was good - contacted me and arranged for dispatch to send out a fiber technician Tuesday 10th * Internet DOWN [7 days without service] * September 10th - no technician arrived * We had a bad storm so I understood but expected a reschedule to the next day, and notification * BrandReview rescheduled the appointment for September 11th * Internet DOWN [8 days without service] * September 11th - no technician arrived * Website state the appointment between 2PM to 8PM * Called support at 8:10 PM to get a status - on hold for 70 minutes * Agent informed me the next appointment would be September 15th; told the agent this was unacceptable and I wanted to escalate * New appointment for September 12th between 11Am and 2PM * BrandReview confirmed a Fiber technician was being sent out * Internet DOWN [9 days without service] * September 12th - technician arrives * Reviews the work to be done, speaks to me about the job but states he is not qualified for fiber work * States he will speak to his supervisor and the fiber team would come out to fix relay the cable - he confirmed it would be done that day - hold on - this is the exact same thing that occurred on September 6th - 6 DAYS AGO * No fiber team arrive. No update. * Call support at 7:50PM to get a status - on hold for 80 minutes * Agent tells me she has created a new appointment for WEDNESDAY September 18th. * I state this was unacceptable, but she stated it was all she could do but would request an escalation and 'someone' would call me back * Internet down [10 days without service] * September 13th - Called first thing in the morning to see if a new escalated appoint time was set * No new date, but agent stated she would have the dispatch team call me . * Internet DOWN [11 days without service] read more

Yes they are about your only option for WiFi. Do anything possible to find someone else. Seriously just ask around a little bit and you'll find out real quick this is the worst service there is. read more

This is probably the worst cable company I have had to deal with. After missing the first schedule appointment for install, they proceeded to miss the following two appointments that I have had to reschedule. I wouldn't recommend this company to anyone. read more

This is not a company to be trusted. Several of my friends have moved to TX from CA. I tell all of them to do some research, just don't go with suddenlink. read more

We are new customers of Suddenlink due to the rural company's monopoly in Conroe Tx. They just installed their substandard equipment, and when we called to tell them it never worked they charged to come out to fix the equipment that was brand new and never worked. We called daily to get this charge removed and there appears to be only two people working their entire call center and after putting us on hold for 40 minutes each day we call they aren't allowed to credit the account and they have to escalate it and they say someone will have to call us back. Keep in mind this is the billing department we call. They never call us back!!!! Time to get a lawyer! Buyer beware! read more

Only internet provider in my area or we would go with someone else. CONSTANT outages, like seriously once a month. This last one has been going on for like a week, my boyfriend can't even play online games on his wired computer, and I NEED internet to work from home during COVID 19. Even when it's working it's slow as sh** and I often have to turn off my WiFi just to be able to play a phone game. If you have a different option, take it. read more

Horrible Internet Service equally horrible customer service. Now a part of Altice, their service has continued to degrade over the past few years. If they were not the only cable internet provider in my neighborhood, I would have dropped them. Will soon switch to DSL at twice the price, like my neighbors have. Reviews on BBB are even less complimentary. read more

They came out and buried my cable on August 23, 2019. 5 months to the day after installing my internet.

I wish I didn't have to give a star at all. This is by far the worst Internet provider service ever. The Internet loses service on an average of 3 times a month for 2-16 hours. Of course u can call but there are no humans to answer questions. You will be told by auto voice that there is a service interruption in your area and most interruptions are resolved within 2 hours. NEVER TRUE. Plus, they do not give any credit for the time the Internet is out. They just continue to charge. Weekends and weekdays the services goes out without any bad weather or reason. I am anxiously awaiting a new provider to come along in my area. For now I am stuck with Suddenlink which is a company that does not care about their customers. Or the inconvenience they cause. It's already been 3 hrs since my service has been out. So much for getting any office work done. read more

ZERO Stars! Worst customer service and deceptive practices @suddenlink. Promised Google home mini with service upgrade 3/2019. Still haven't received it after MULTIPLE calls and requests. It's been 8 months and now they are saying I will receive it in January. That would be 11 months after the upgrade. Their representatives failed to note on my account that I called them 5 times since the upgrade to inquire about the promotional item promised. I've provided them the confirmation email dated 3-13-19 and they won't acknowledge their mistakes. read more

If you think your going to get work done at home that requires a stable internet connection think again. This place has to be the worst provider I have ever had and that's saying something coming from Charter. Shoot Id take Charter back in a heart beat over this nonsense. Also they will make sure your personal better ORBI router doesn't work after a few days so you're stuck using theirs with a charge per month to do so. Cant wait until my lease is done. I will make it a point when finding my next place not to have Suddenlink. read more

I could say a lot about the horribleness of this company, such as how they lied about the $69.99 bundle, which turned out to be $143, which is now $164 because they just went up on price to keep providing us with quality service, HA! Or how the tech who installed lied about hooking up wi-fi to my computer, something that anyone with a competent brain can do, or how Netflix barely comes on or how YouTube has never worked properly, pausing every 10 seconds, or how the wi-fi goes in and out intermittently. But I will not say any of this. All I will say is what I told the customer service rep this morning, this company is gangsters, rackateers, and should be eradicated out of existence. Better be glad they moved their mob business in small towns because in the city, competition would leave them on IR because switching would be an option! read more

I just returned some equipment after being a customer a while back. I live in an apartment and I never had an issue with the internet or tv services. I'm only writing this review because of the lady that helped me when I returned my items. I didn't catch her name, but she was nice, courteous, and professional. She was friendly to my two young sons all while managing my return. The in-store customer service was great! read more

Optimum-Conroe - The front of the store - Television Service Providers Near Me - Conroe, Texas

Actuallu NO STARS!! $282 a month for internet and cable. TV picture is aweful. Internet is slow or not working at all. No one calls you back...Temporary fix for them two (2) months ago was to route a cable across the yard and down the street. The promise was to bury it in a few days. That has never happened. I hate this company soooo bad. I'd personally like to put them out of business.....before they get the opportunity to do it to themselves. The absolute worst!! read more

I have called twice to complain about a cable stretching across my property into the street to the next house in my neighborhood. They claim it is part of their infrastructure and then charged me 60 dollars for the call and will not reverse it. The cable has been on top of the ground in the street and on the lawn for over 6 months and not action. read more

Most unreliable internet since dial up! with a new option FINALLY available, I imagine Suddenlink will struggle finding any customers at all! You would think they would up their game and at minimum offer fiber optic in an effort to salvage any business they could but I think they actually got WORSE over the last year. who even knew that was possible?!? calling and cancelling my service is one of the best moments in recent memory!! read more

I find it difficult to believe how such a large geographic area has only ONE internet provider. Being as such, they're aware of this as they do not have any quality customer service, and you'll need it as their internet is TERRIBLE. Their fix is to walk you through tedious troubleshooting that doesn't fix the problem. I have rented their modem, purchased my own, had techs come out, and there are still multiple outages per week. I took an online course and couldn't complete it partly due to the lack of internet. My wife works from home sometimes but has to use a hotspot from her cell...So happy Tachus will be coming to our neighborhood!!! Bye Suddenstink! read more

Actually zero stars! Fiber optic line down across an old lady's drive and a residential street. Because none of the residents on this street had Suddenlink service, we were told to go to the nearest store to get someone to get the line up. WTH! No customer service at all! Maybe this expensive line will just get cut! read more

obtimun la peor porqueria del mundo pura basura de servicio al cliente y sus web es tan basura como sus servicio espero no volver a contratar esta tremenda porqueria nunca mas read more

I work from home, and need the fastest internet. Suddenlink was the only option in this area. Never have I experienced so many outages, so frequently... my customers can't even call our main line. Thank God, I have Verizon Wireless and able to at least get access to my emails. I think Suddenlink needs to replace their lines, cause outage almost on a weekly basis is outrageous. They charge you without any interruption though.... so frustrated at this point... wish Verizon would run their FOIS in this area... or Comcast would expend to this location... would switch in a heartbeat. read more

71018. Since hook-up on 62618 I have not been able to get channels listed in my package. I finally call in and listened to their repetitive crap while on hold for over 25min. Then, a Rep asks me what the issue is. After her 4 attempts to 'Reset', I'm asked to unplug HDR receiver....replugg....and Nothing. Which was a good time for her to drop the call. No word back, like they don't have my ph # on record. 14 days of service and was told it would be 30 days prior to 1st bill. I received my bill only 7 days in. What a lousy good for nothing company to have to deal with. They have taken SUCK to a level I've never known to exist. Get rabbit ears. You'll do better and live a longer life. read more

I was a customer of Suddenlink for phone and internet service for 7+ years. I most recently upgraded and paid for 400 mbps for the last two years but on most days I never got more that 200 mbps and in the final months never got over 100 mbps. It was so slow that myTV streaming services often would not function properly. So I finally changed to another provider. My new provider installed installed their service on August 2nd, I cancelled Suddenlink service on August 3rd, and I personally returned the equipment to a nearby Suddenlink office on August 5th. Today on August 18th I received notice that my credit card had been charged for another month of service. I called in and was told that I cancelled on the first day of a new billing cycle so I had to pay in advance for another month of service. Service that I was not going to receive!!! They didn't charge me for one day, two days, or even ten days but a whole month. Customer service was not able to give me any satisfaction and there was not a supervisor or an assistant to discuss the matter with. Please understand that I was under no contract or obligation to give advance notice. This is nothing but a greedy money grab and should be illegal. read more

I have generally not had an issue with Suddenlink and could never understand why people complained so much. Well, my time has come! No outage in my area, just my home. I work from home and invest in the highest level of service with the intention of being a priority customer. That means nothing to Suddenlink, apparently. My service is out and I can get zero work done, but they can't make it to my house for 5 days?! 5 days with no internet. All work comes to a halt for 5 days! Nothing they can do...I'll take this down time to shop for another provider. read more

Worst company I have ever done business with HANDS DOWN!!!. Terrible customer service and the will not answer the phone. I can't even reach them to cancel my service. read more

This service sucks and is unprofessional. They made me lose my job because they bs me with installing service.

4 days without service - internet or cable. Two techs have been out and we still don't have service. No one has called to describe the next step to resolve our problem. Almost impossible to reach a human on line. I've waited on the phone over an hour now and just received a message something like "We are having difficulties, please hang up and call again later." I agree with Kendrick - "automated system is a terror..." read more

The Suddenlink saga continues ... Once again, we had no internet service this morning. I rang Suddenlink to report the problem. I was on hold for just under 16 minutes waiting to speak to a Suddenlink agent. During all this time I had to listen to a tape loop telling me what a marvel of speed and reliability Suddenlink is and how excited they were to take my call. Under the circumstance, it seemed they were going out of their way to insult my intelligence. Apart from whether the assertions made in the recorded announcement were true or accurate, they would certainly have been more appropriate for potential customers who still don't know any better and are waiting to sign up for new service than for existing customers who already know the truth and are calling for the umpteenth time to complain about Suddenlink's poor service. When I call to complain again and again and have to wait on hold for 15 minutes or more, I would prefer the tape loop to feature the sound of Suddenlink technicians and executives crying for mercy as they are pistol-whipped by frustrated Suddenlink customers. THAT would at least be soothing. read more

Suddenlink Communications was extremely difficult with technical support! The automated system was a terror, excessively long wait times, no resolution, etc. Heck, it took 5months for Suddenlink Communications to bury the cable flapping in the wind with each gentle evening breeze. Throughout the usual elevator music playing as I waited 10+ minutes, the call was interrupted by the standard automated urging to visit a website for help instead. (NO. I NEED HUMAN HELP HOMIE.) This process happened four times over a 2-day span. I fully anticipated the entire process, you know the call-for-tech-support-but-you-end-up-holding-forever-while-repeatedly-being-told-to-just-unplug-it joke? Well, slow clap for Suddenlink Communications because they are masters. My internet service with the company is slow but having 10+ phones, 3+ tablets, 2 laptops, 2 gaming systems and watching 2 internet tv's doesn't make it slower. It keeps right on chugging slow. Slow like pauses during online gameplay, pauses during shows, dreaded spinning circle during internet seaches. For the past week, all electronics are kicked off the internet randomly throughout the day and night. We can't watch an hour episode or play a full game of Madden without being kicked off. Calling is a option besides those wack turn-it-off solutions are wack but calling is such a loooooooooooong process. Livechat has the audacity to require your account number! I'd leave but I came to Suddenlink Communications because I had same issues with another company. Going on 30min+ and no end in sight. I wanted to officially have a response to report but...... geez.... holding past 30min usually ends with the call sounding a fax and hanging up on ME UPDATE!!! At 48min, I was able to schedule a tech for the following week. read more

I would give them zero stars if possible! Internet is impossible; goes on and off and slows down constantly. And no Astros games, despite the fact that I pay for the sports package? My bill is almost $250 per month and I get horrible service! I think it's time to start filing complaints with the fcc and who ever else will listen! read more

I am very dissatisfied with the service suddenlink has provided. At the local office location the one time i had a billing issue they appearantly lacked empathy for my situation and proper customer service skills. At this very moment our area has no internet service so im using data on my phone and unable to watch my favorite shows on a sunday evening and to top it off I will pay a full bill as if there were no service interruptions all month which is just wrong. Suddenlink is a rip off and they take advantage of people that are areas that have only them to choose as a provider. I am constantly having to unplug and retart my router. Its bad business. read more

Now they have our bill all messed up! Doesn't matter how well the tv or internet service is if the customer service is worse than awful!!!

Actually, this should be a negative number. If you have a choice get your service elsewhere. Dealing with billing is horrible. Trying to hear what they're saying over their TV and children in the background is a real treat. Good luck if you have a billing issue. read more

Worst internet ever , I will need three hundred words to bitch about suddenlink , slow internet and really but really expensive , very but very very dissapointed with the service and attention , I must be something better around Conroe read more

If I could, I would give them a quarter of a star. Their product is less than satisfactory and their costumer service is worse. I called to interrupt my service because I choose to go with their competition for a better internet, and they would not stop my service and keep billing me. I talked with costumer service and they passed me from one to another the last one being rude and unprofessional. I do not recommend this company to anyone. Anything is better than Suddenlink. read more

Suddenlink is a terribly cold and evil company. Proof: My bedridden sister died and I had to travel across the country to take care of her funeral arrangements. Previously she told me she had canceled her Suddenlink services but as it turns out she needed to return the cable and wifi boxes to the physical office. I returned home and discovered the boxes at my sisters house needed to be returned. I called Suddenlink to seek their help but received a matter-of-fact response with no help, no mercy, and no understanding that I had just lost a loved one with no reasonable option to return the boxes. It did not matter to them. I cannot describe the anger I feel for this corporation. I hope they fail. read more

Let me start by saying I am not a customer of Suddenlink but I was in the past. The cable box is in my back yard. It is gaping open and has been for years. I sometimes go out and straighten it up and put it back together but now I can't even do that. They recently dug a trench beside my house from the street to the cable box. The trench has since caved in. The box is still gaping open and cannot be closed because half of its innards are sticking out. Is this anyway to run a business? I cannot ever imagine doing business with them ever again. I would rate them a negative 5 read more

My contact has been with the tech people. My issue is tech related! This company uses a call center outside the boundaries of the 50 states. Before anybody trolls me, I work in a very diverse cultural business so put a cork in it! I discovered a glitch in the email system when I signed up online. I had to use another service as my contact email since my account with Suddenlink had not been established. Here in lies the problem. I/ they can't create new email addresses because the account was set up using a different domain. I have called tech for help 5x since opening this account. If I wasn't disconnected, the rep stated that is issue requires a deeper look and that it would require 24 hrs or more to fix the problem. I still waiting two weeks later, still no resolution. Today I called and asked to be transferred to a tech in the US. The entitled "b" had adasity to tell that I was racist for asking. Being that this tech was by her accent foreign and English was her second language. I responded " who the f do you think you are? Now she wants to tell me that one curse word was grounds for her to hang up. I asked for her supervisor. She stated that she doesn't have one. Hard to believe that a call center doesn't have a supervisor. Hung up on her arrogance! Called back, next tech has no idea how to forward contact information so I can file a complaint on the previous tech. I then repeat my story about the email again 7th time. Guess what, she has to file a report for a deeper dive into the issue. God help this company. If they didn't have the monopoly at my complex, I would loose them faster than a fart in a fan factory. Even the management company here thinks they suck, but they don't care to look for other internet companies for the community. Two days later and I'm still waiting for this issue to be corrected. read more

Unfortunately I have to use Suddenlink as satellite and other cable/internet services are not available in my area. Customer service is and has been a joke for the 10+ years I've been a customer. Spotty reliability, dropped audio, picture pixelation and incorrect billing is the norm. Contractors attempted to bury cable across my property numerous times without authority or easement. Call customer disservice if you have time to waste on hold only to be hung up on after 30 minutes to over an hour. The only way service is going to improve is competition. AVOID SUDDENLINK IF AT ALL POSSIBLE!! read more

So rude. I went in to cancel my service and bring back equipment. I didn't really want to discontinue service but they do not provide service at my new residence. She was the rudest person, I don't think I would want service after that. Some people shouldn't be working in customer service. read more

I would give this company a negative #, if allowed. Terrible service! 11 days to get them to cancel my nonworking service. It was awful! I sent back their equipment and they charged me $600 for the cost of the equipment anyway. Another phone call with equipment serial codes and receipts from Fedex to prove it was returned and tracked to their hands. WARNING : Do not use this company!!! read more