ive been using this company for my tiny house rental company, I've got mulitple properties ran by…read moremultiple local management teams, Chicago central and Serena are the best in the game! I'm a 23 year veteran landlord developer and investor, I know good when I see it. I 100% give my stamp of approval! amazing responsiveness, market knowledge and overall friendly and to the point!

Serena is very professional and knowledgeable about my investment property, I highly recommend this…read morebusiness.

Like others have said before, it is impossible to contact them over the phone. Its also really hard…read moreto convince them to do repairs, often saying "the repairman doesn't see necessity in fixing it". In winter our building's hot water got shut off without prior notice. Everyone in that building got notified but US. I will say though Logan is often rude and condescending, sometimes they send out different people and are pretty nice but the usual people you deal with are rude. They also increase the rent every year significantly, more than 100$ per lease renewal which is insane since my neighbors have the same exact condo and pay way less than me. I've been unfortunate in finding a different place.

SO Holdings, or SOT2 as the property managers, buys up condos and such and rents them. All they…read morecare about is your money. They do not make repairs, they "Forget" to follow up, they do not invest in their properties. They have one guy who handles all the correspondence and some of the people in charge like Logan are rude or condescending. They do not communicate matters to you, if you rent in a condo building do not expect to be updated on any water shut offs, construction activity or any thing going on in the building you are living in, they pass the buck and refuse to take any accountability or responsibility.. They want to pull in your money and do as little as possible. After this experience they wanted to raise the rent $350/mo or 15% and would not really negotiate. Then after you move out if you have a balance they will refer you to an attorney, who just so happens to be one of the co-founders and owners of SO Holdings and will not work with you either and will act like they have no control over the situation. So beware, watch out for listings for SO Holdings, SOT2 LLC and rentals listed by Beaulieu Real Estate, you WILL regret it. The ownership are true slumlords.

Well the day finally came when The Queen made her move to get her own place. The building that she…read morewas interested in was literally down the street from us, so brand spanking new and no need for a moving truck. The property is managed by Root Property Group and I have to say the entire experience, from viewing the units to moving in was a great experience. The agent that we met with (Mark) was very pleasant as he showed us around the property to view the different layouts of the units. He was very responsive and accommodating as there was another woman doing a virtual tour along with us. Mark was great, showing us around as well as answering the questions. After viewing the unit that The Queen actually ended up moving into, she told Mark she was interested in submitting an application that day. While we were leaving soon for Mexico, The Queen did not want to wait and asked Mark if he could send it to her while in Mexico. Mark responded immediately and even answered questions while we were in Mexico. On moving day, The Queen and I went to the property office to get the keys and such to move in. The folks in the office were friendly and thorough, explaining the move in process, showing the assigned parking spaces, etc. After The Queen moved in, there were a few things in the unit that needed attending to, and the management team was responsive and got the issues fixed. To date, whenever The Queen has had any questions, Root has been responsive. The one thing all of us love about the way they are managing the building is that they have security all over the place. Entry into the building requires a FOB and/or app to get in, as well as getting into the elevator, the mailroom and garage. There are also cameras in the hallways. The Queen and I are very happy with the way Root has been responding to her inquiries as well as mine.

This place has gone downhill so fast, it's astounding. Had great service for years until end of…read more2021. Would avoid renting from them until they get their act together again - if that's even possible. Honestly, would have given a glowing review up until winter of last year and called them a "family-feeling" management company; not sure what happened to turn them into yet another landlord/property management company trying to squeeze every last dollar out of their tenants and their tenancy. Broken washer/dryer that had notice put in the second week of January did not get replaced until the last week of April. After repeated communication, we were ghosted about the issue only to find out that our property manager had left and we had a new person. Think that would be something the tenants should be aware of! I could write a whole novel on how abysmal their service was with the washer/dryer situation; everything from poor communication to the installers arriving at our apartment at 7am on a weekday with no notice from the management company to both tenants to the installers having to do the whole thing again (7:30am the next day, still with no warning, but, hey, extra half an hour!) because Root ordered the wrong washer/dryer. Currently, the new appliances don't even fit the space and the accordion door had to be removed to "fit" it. Unsurprisingly, the doors are still sitting in our apartment since Root has not removed them. The company did the absolute bare minimum to "make it up to us" for all of the inconvenience. On top of this, after giving our Notice to Vacate we continued to receive messages that bordered on harassment via email and text about renewing our lease and how a new lease would be sent over when it was abundantly clear we were not reupping. Icing on the cake is being told that our place is too "cluttered" for showings when all we're trying to do is move, clear out every nook and cranny of our stuff, and get as far away from Root as possible. I genuinely am astounded at their reaction to what a living space in the middle of a move looked like. Though the leasing agent (who showed up after his agreed upon time and with no advance warning of being late) continued to insist it was "all transactional" and "just business," I'm deeply offended at how he continued to mention cleaning the place to look presentable for Root and their needs while his tone cast aspersions and disparagement for what is a situational living arrangement. None of this is touching, either, on the back stairwell that took months to fix and was a legitimate safety hazard. Every interaction with them this past year has been heavily about what is best for Root and the Root property. Utterly astounding that the property manager, when speaking to us about the washer/dryer situation, mentioned how great the washer/dryer was and that it's one that will be good for a long time. That might have been helpful had we not had it installed a few weeks before preparing to leave the place. We offered to break the lease and/or leave early due to moving into a new property, but Root would rather get their money and continue to bombard us with asinine emails and requests. I cannot fathom any other reason than them just wanting to get their rent money that they would not take us up on leaving early. Considering it would have been a whole month where they could take their staging photos - which the property manager, when asked, mentioned they did not have any previous on file simply because he didn't know why - and fix their broken washer/dryer while doing any other updates to the space they might have felt were necessary (the kitchen appliances are outdated as well, so good luck to whomever has to wait four+ months to get them fixed when they inevitably die), it seems like a no-brainer. We would not have gone through any of this hassle, not be leaving with an extremely sour taste in our mouths about Root, and this review would have gone differently. I'm just amazed at how a company that I had such positive and tenant-first interactions with when I moved in two years ago (and heard the same from my boyfriend about his four years before that) has become a standard leasing company interested in what is best for their property, which itself is debatable. I cannot stress how happy I will be to be done with them. One positive from all of this is the urgency with which it's inspired us to move out.

Avoid this mgt company. They fail in accounting, budgeting, customer service. Always an excuse for…read more" no receiving emails" or calls. Online portal is a joke. They do little to prepare for unforeseen costly repairs. Cheap annual fees result in poor record keeping/transparency. I have literally argued with manager/owner over the phone for poor communication and attention to work orders. Nothing gets done. if you want proper management, holding order/policy and governance avoid this company. Shes rude and acts clueless when issues are raised.

Really bad service. Try avoiding them if you can. When they charge you, it's super fast. If you…read morerely on them to fix problem, you will need to be really patient which usually takes weeks.

My partner and I have lived in a building run by KDG Property Management for almost a year and it…read morehas been the worst living experience. We have had many packages stolen, elevator often does not work, your water will get shut off spontaneously, and there have been at least two break-ins into the building. The theft includes a break-in to the bike room (which was locked and could only get access with a key) and all but 4 bikes were stolen (around 15+ bikes). The management company did absolutely nothing to get our bikes back or reimburse us for the stolen property despite them saying they would upgrade security months prior. We have gotten no where with management and they say they have no responsibility for any of this. They are slow to respond and do not care about the impact of living in such a stressful environment has on their residents. I had to buy a back up lock just to feel safe in my own apartment! KDG Management is irresponsible, does not care about their residents, and we do NOT recommend anyone moving into any of their properties.

I work for Sam Lewis and it infuriates me to hear what Ajay wrote. Shame on you! On what basis can…read moreyou accuse a person without evidence and proof. I've known Sam for a while and that is not the person he is. He's honest and fair. I absolutely enjoy working for him. Shame on who would create false lies of a man who is nothing but nice.

I love the power of the Yelp community,so many people have reached out to me before doing…read morebusinesses with this company since I posted the review. The management company has made an effort after the review was written to do a better job with upkeep. The dryer has been fixed. The wall repainted a d exterminators come our more frequently. This a minority owned business. Still room for improvement but major changes made.

Update #3 All is…read morefixed, tub is redone. There is however an issue with the radiator ( I'm not the only unit experiencing this) which makes all radiators make a terribly loud clunking sound every couple hours. They replaced the boiler and have done a lot to try and fix It so I appreciate that. It isn't yet fixed though.. overall management is responsive and they do what they can to address all issues. Definitely worth the wait to finally have a reasonable unit.

I rent at one of the properties and it is a smaller one. They only care about their high rises. We…read morehave to put in work orders just to get the hallways cleaned. They put in washers and dryers that don't work half the time but charge almost 2 dollars each. Management is constantly changing and you don't know who to reach out to. Most work orders are ignored. Definitely not signing another lease with them.

I was discriminated me having an voucher and they stated they accept cha vouchers and came off as…read moreif they prejudice in addition, the property manager never contacted me /through phone or email '' i saw the unit yet had application to apply

The first year was great living here, but after that they really stopped helping. Now, they do not…read moretend to issues. My top lock has been broken for months and the drawer in my kitchen has been broken. I submitted a work order over 6 months ago and no one has come. As a single woman, I do not feel safe and they are not helping ease the anxiety. The laundry room is also disgusting. There is something in the washer that has not been cleaned, the machines are down. But, you get what you pay for. To increase the rent even though there are so many issues within the building is crazy. The elevator is always broken. The list can go on.

living conditions are fine but they hit you with so many fees it's insane. Building really tries to…read morebuckle and dime everything out of you.

highly not recommend this place i had submitted my rta package to this place for an…read moreapartment in addition, for apartment that was not intended what i wanted /the realtor whomed was referrred to me hd this one of ther units on my rta / i never saw the unit yet credit everything was good that was not intended unit i wanted / the relator had suggested me this would be unit'' come to find out the unit still on the market / told me it was out the market'' my whole rta moving papers from cha got messed up/ i paid these people $95