Unsurprisingly our phone plan had been mucked up. We had requested two $30 plans but had instead had been put on a forty and sixty dollar business plan. Naturally no notes could be found regarding this. Optus World Southland's representative Arkan spoke on the phone to a woman named Mary who appeared to be particularly obtuse to the simple things Arkan was saying. By patiently explaining the situation three times to Mary, Arkan was able to get her to understand the problem and the plans were changed. read more