There were two key things that I learned from attempting to hire Elite Movers. First, demand that…read moreany moving company you request a quote from completes an onsite visit to your home when providing the estimate. Second, ask the moving company specifically - will your team work in the rain? Key take aways for Elite Movers: - Do not hire this company if you are selling a home - Do not hire this company if you have a contract with a buyer - Do not hire this company if you are on a schedule - Do not hire this company if a rain delay will impact your sale - Do not hire this company if you want to work with a professional organization that will go the extra mile to make things right and ensure that the job is finished. What a disappointing experience we had with Elite Movers. The day of our scheduled move, I received a call from the foreman around 8:00AM stating that they were concerned about moving us that day because it was raining. They stated that they did not want our items to get wet. Understandable and greatly appreciated, but unfortunately, we did not have a choice. I explained that we were on a clock - the final walk through with the buyer was scheduled for 4:00PM that afternoon. The goal was to have the house empty before the final walkthrough and be ready for closing the next morning at 11:00AM. The foreman was totally understanding and said they would come to the house to see if there was a way to move us and keep our items dry. I was concerned that maybe this was the opinion of one person and that the company might not even realize this was the direction the conversation was going in. I called the company's phone number and spoke to Sean. I explained the situation and Sean immediately started side stepping my concerns and stated I needed to talk to a team member with Elite Movers. I realized that the 'sales team' that answers is actually an answering service that does not work for Elite Movers. They are booking agents. I asked to connect to a manager or owner with Elite Movers. I was transferred to Luc, who is a local Tallahassee resident and one of the founders of the company. I walked through the situation; we talked about the timeline, and I explained that our closing was approximately 24 hours away and we were under contract to sell the house. Luc explained our items would get wet in the rain and that if we wanted to move that day, we would have to sign a damage waiver. Not ideal - but better than nothing. The team arrived with two moving trucks and four movers around 8:30AM. They attempted to back the truck up the driveway and realized they did not have sufficient clearance to make it to the garage door. They told me they would not be able to help us. And left. I called Luc back and said 'your team just left'. Then the story changed. Luc explained that Elite Movers does not permit their employees to work in rain due to the potential for liability from a slip and fall. Keep in mind that now we've been told they can't move us because they don't want our stuff to get wet. Then it was signing a waiver. Now the story has changed a third time and they can't work in the rain. Red flags everywhere, but I'm getting that desperate sinking feeling in my stomach and trying to hold this deal together. My next thought is let's give them a chance to make this right. We started chatting about the options for moving during the afternoon. The weather app showed a break in the rain after 3:00PM. Luc explained that his weather app showed rain all day. Luc also explained that their team can't work past 5:00PM so they wouldn't be able to start a move out that late in the day. Luc offered the day after our closing as the next best option (entirely skipping over the day of closing). After we agreed that wouldn't work, it was very clear that Elite Movers was literally backing out of their agreement the day of the move. They were not willing to make it right, not willing to work late, not willing to start early, not willing to find a solution. And they seemed quite comfortable simply walking away. I asked for and received a cancelation notice from their system. Luckily, after 3 hours of making calls, we found out that there ARE professional moving companies in Tallahassee. These companies are NOT locally owned, they DO work in the rain, they DO work past 5:00PM, they WILL start a move late in the day, they WILL arrive early the next morning to finish the job, they CAN add extra movers, extra trucks, and extra equipment on short notice, and they ARE professionals at what they do. If these are the qualities you are looking for, call Browning Moving and Storage. They are a United Van Lines company based out of Lake City with an office in Tallahassee. Also - their trucks had sufficient clearance to back into the driveway up the steep hill. If any owners of Elite Movers read this, I would love to receive a phone call and talk through how poorly this experience went.

Used their service to move my house and storage unit and found them to be highly professional,…read morecourteous, reliable, and very cost effective. I would highly recommend Marquis and his team! Best moving experience from the quote to delivery and updates using a moving portal - and have moved many times.

We came in this Tallahassee location 3 times, the first was to procure a reservation for a car…read moretrailer and I would say the customer service is extremely lacking. We waited in line which is just fine but not even a head nod to anyone acknowledging they are waiting and there was no since of urgency with anyone working there. some of the employees would walk by and not even look toward anyone in the facility. The second time we came was just to check what size tow hitch we needed to but before we picked up the next day and we had quite literally the same dismal customer service. When we finally picked up on a Saturday at 11 AM there was finally no line and the cashier called us over but still not friendly. I would really recommend some sort of customer service training just a smile, or a welcome we'll be with you in a minute, would have been nice from anyone in there. They did help attach the trailer to the truck and had some knowledge of the trailer which was a plus.

I arrived on time for my appointment and was informed that they didn't have anyone staffed to…read moreinstall my hitch. I waited another 45 Minutes before they started and then they informed me they didn't have a place for me to wait and work, although the website asks if you are dropping off or waiting. The very rude worker refused to let me sit at the open chair an available desk, even though no other customers came in as he watched a movie on his phone. I finally walked up the street to get out of the sun. When I arrived to pickup my finished vehicle it took another 30 minutes for their system to reboot so I could checkout. The 2 sales people were so rude and I asked them repeatedly to just send me an email with the total after the computer rebooted. My card was on file but they made me continue to wait another 5 minutes before telling me they'd email me a receipt. Unheard of terrible customer service. Go anywhere else.

I had some trouble with my codes and Gallon came as soon as I sent a request and helped me. My lock…read morewas broken and had to be replaced and he spent much time fixing the problem for me. Gallon was so helpful and nice!

Hundreds of thousands of dollars worth of items have gone missing nationwide. Otter foes not notify…read moreits tenants when there's been a breakin. Cars, motorcycles, household items, art, etc have gone missing.