picked up an online order & Carla was absolute perfection! she helped my fiancé get in and outread more

I know it's a holiday weekend so I'm trying to have some grace. I placed an order for pick up early…read morein the morning and got a notification. The order was ready for pick up. Except the store is closed now. Awesome work. Now I will have to wait two days before I'm able to go pick it up since Monday is a holiday.

After researching several other companies and private contractors, we decided to collaborate with…read moreSpaceManager Closets to create our study, master, and game room displays, bookcases, entertainment center, and closet. Despite not being the cheapest, the three key factors that influenced our decision were the impressive displays in the showroom, local manufacturing facility located behind the showroom, and the lifetime transferable warranty. Kameha, the friendly front desk representative, made us feel welcome and proudly guided us through the facilities. We had never encountered a company so eager to showcase its state-of-the-art manufacturing facility! The showroom displays catered to various room upgrades, were diverse, and visually stunning. Throughout the design phase, we had an exceptional experience with Chris K., our designer. He possessed an artistic flair, humility, and a customer-centric approach, never exerting pressure on us. His keen eye for space and attention to detail resulted in designs that not only met our requirements but also exuded aesthetic appeal. Working with Chris was a delightful experience! Brian, Chris's supervisor, was also incredibly flexible and played a crucial role in finalizing the deal. He readily accommodated all our requests and ensured a seamless payment process. Wendy and Angela in the back office were exceptionally communicative, respectful, and accommodating. They handled all our communication needs with precision, providing timely emails, phone calls, follow-ups, and re-schedules. The installation was meticulously handled by three crews, each responsible for a distinct room. Their enthusiasm and well-organized approach set the tone for the project. Upon entering, they donned booties, clearly explained the process, and laid out thick cloth sheets and other barriers to prevent dust and debris from falling. Their meticulous attention to detail ensured a flawless installation. Even staying late one evening to complete the job, they cleaned thoroughly after themselves and departed as planned. However, we encountered a few significant delays. The game room cabinet puck lights were delayed due to a lack of timely supplies from a vendor. The glass door was initially damaged and subsequently mishandled by a new employee at the shop. These issues caused the project to drag on for over a month, making it somewhat inconvenient to put all the items back in their rightful places. Despite these setbacks, the company's exemplary handling of the matter and their engagement with us were truly commendable. They helped mitigate the inconvenience and ensured that we were satisfied with the overall project. We would like to personally acknowledge each team member for their exceptional work. Kameha at the front desk, Chris K. the designer, Brian the design manager, Wendy and Angela who diligently coordinated the installation and communicated with everyone involved, Daniel the installation manager, and the most important people, the installation crews: The Three Jesus': Jesus Hernandez, Jesus Cruz, and Jesus Marquez; Pedro; Yiovanni; Abraham; and Joseph. They were all very detail-oriented, meticulous, courteous, and experts in their craft. When asked, each of them expressed their pride in working for a good company that genuinely cares for its customers. Our calls to Wendy, Angela, and Daniel to address a few minor issues after the installation always resulted in positive and prompt responses and service. We are very satisfied with the overall project so far and are enjoying the results. We plan to engage SpaceManager again for other buildouts. Kudos to management for empowering teams to prioritize the customer's needs!

It's been a year since we Space Manager installed our closet system. I'm happy to say that we're…read more100% satisfied with the quality, design and installation. I highly recommend this company.

Custom closets. Easy to work with sales person. Cost was a little on the high side. But well worth…read moreit. The quality of work was good.

My family and I drove nearly 40 minutes from Bridgeland--through traffic--because we had a gift…read morecard to The Container Store. We hadn't been in years, and we thought it would be a fun family trip to revisit a store we used to enjoy. When we first arrived, we were greeted warmly by the store manager, Christi, who was kind, professional, and had a genuine smile that set the right tone. The store was not busy, so it was fairly quiet, and you could easily hear my children's laughter echo through the aisles. My son is four--curious, energetic, and, like most toddlers, has a knack for exploring things he shouldn't. My one-year-old daughter giggled as he climbed into one of the large bins--yes, the sturdy, weight-bearing type designed to hold storage items. Of course, as any parent would, I told him to get out. He didn't listen immediately (because, well, he's four), but he wasn't hurting anyone or causing damage. Had anything happened, we're responsible parents and would've made it right. That's why I was completely shocked when an employee named John came marching from the opposite end of the store with a stern, unpleasant expression. Without so much as acknowledging us--the parents--he looked directly at my children and said, in a sharp tone, "Hey kids, get out of there because if you break, you buy." Then he turned and walked away. Not only was this incredibly unprofessional, it was completely inappropriate to speak to someone else's children in that manner. You don't approach toddlers with jargon they don't even understand. You address the parents first. His tone, body language, and delivery made the situation feel unnecessarily hostile and condescending--especially toward two very young kids who were simply being kids. Whether John was having a bad day or just lacks basic customer service skills, it was unacceptable. It left me embarrassed, upset, and frankly appalled that this was how a paying customer and her family were treated--especially in a store that prides itself on organization, sophistication, and service. Although Christi was not aware of what had happened during our visit, her calm and gentle spirit at checkout reminded me what great customer service should feel like. She treated us with genuine kindness and professionalism, completely unaware of the negative experience we'd just had with her employee. Unfortunately, her warmth wasn't enough to undo the damage caused by that interaction. This experience has completely changed how we view this location, and sadly, it will be the last time my family and I shop here. I sincerely hope The Container Store addresses this type of behavior and ensures no other family is ever made to feel the way we did that day.

Avoid these people. Less than a year and the drawers are falling off. When we asked for repairs,…read morethey said it would be $195 for someone to come to the house. We quoted the warranty: "lifetime warranty for materials and workmanship ". Yet they are refusing to honor the warranty. This is breach of contract and false advertising. Run, dont walk!

Well it's been 13 months since Closet Factory started my project... I had to find another company…read moreto finish the job which voids their so called "lifetime warranty". The new Houston franshise owner, Joe Ali, is a rude ill-mannered child. Closet Factory corporate is aware of how Joe treats his employees and customers but refuses to acknowledge the complaints. Phone calls and emails will go unanswered. There's gaps in the corners and edges weren't trimmed properly. They installed silver hinge caps which didnt match the rest of the hardware. Just flat out refused to fix. Don't believe the 5 star reviews... they're fake or paid. Thank you to Costco for making it right and to The Tailored Closet for finishing the job Closet Factory refused to do!

Originally, Sorry I forgot her name but she teams up with Aaron from The Container Store…read more(Galleria). I showed her my sketch with approximate measurements and she rendered my concept to a 3D model. Fast forward, Aaron came to do the initial consultation and with a few tweaks the Master Closet design was brought to life. The process was smooth and he did such a fantastic job that I had two more closets designed. His designs provide the maximum amount of usable space proportionate to each closet and while some items were on backorder I was able to pick them up at the Woodlands location. I had to have a couple of shelves recut due to some adjustments, but the staff was top notch. Note: If you do not use all of the products in your design (i.e. extra anchor screws, shelve covers) you can return them for a store credit.

5/3/2025: Good thing these stores aren't on every corner, because I would be broke! Just when I…read morethink I have enough organization, I find more items I can use. The sales associate who helped me, I believe her name was Francesca, was extremely friendly and helpful. The store was clean and well organized. That would be an oxymoron if they weren't. Hehe! Highly recommend this location.

Update: The outcome of the larger project completed by Eco Modern for us was of very confusing…read morequality at best and made us question how billable hours were used by the three people at our home for nearly 8 hours. When you are paying nearly $300 per hour for organization systems to be set up, why would you want an outcome of numerous plastic grocery bags meticulously folded into triangles? That is part of the puzzling outcome we received along with nicely organized spices among other things. In other areas, top drawers were organized logically while bottom drawers were so jam packed with items that we could not open the drawers. I could go on with the questionable outcomes. We addressed them directly and politely with the owner, Amy Vance, during and after her and her team's visit. She did not seem to grasp that the work was incomplete and deflected. We followed up with a nuanced, respectful e-mail. Amy offered 30 minutes on a different day to return and try to correct the issues. Scheduling, travel, and other commitments made coordinating such a visit impossible for us, but we appreciated the gesture. We did not, however, appreciate the inappropriately emotional nature of her response. The work was helpful to an extent but in the end felt like a money grab and did not align with the quality of work done in their prior smaller projects for us by Eco Modern. Every business has bad days but this outcome was really frustrating as we are very busy. The whole experience defeated the purpose of hiring an organizer we thought was professional. We wish them well but have removed Eco Modern from our trusted vendors.

Amy and team were great to work with beginning to end! I am currently pregnant and needed some help…read moretransitioning my son's closet to allow for toy storage, the nursery closet into baby ready, and our master closet into a more functional space. Amy was super helpful providing multiple options for products to best utilize each space. Once she and her team arrived, they quickly got to work and created organization magic! We are absolutely loving the master closet and I feel so relieved to have the nursery closet ready for when baby arrives. Will absolutely work with them again when the need arises.

I hired Taya for kitchen and living room storage organization and I'm so happy I did. I have very…read morehigh ceilings and narrow, tall, deep, built-in storage and she creatively came up with solutions for each area. I can finally find things! Please consider her should you need to kickstart organization of any room, or transform awkward spaces to make them more useable. She hits the ground running and doesn't stop until it's perfect. Bonus: she also continues to support your project when she's home and sends links of storage items to consider. Taya is a caring, true organizational professional and I wouldn't hesitate to work with her again. You should too. Your life will thank you!

Taya is punctual, hard-working, friendly, and full of good ideas. We felt comfortable having her…read morearound (and going through our stuff!). Our kitchen was a beast of a project, and though it was daunting, she was focused and helped keep everyone's eye on the prize. A previously endless-looking mess is now a tidy space. Would recommend.

Very disappointing. I read all the great reviews about "Susan and Carmen" and based on that, set up…read morean appointment as I had just moved into a new place. Unfortunately, Susan had just had surgery and was unavailable, so I got stuck with someone named Theresa instead. Only later did I realize I was being SCAMMED. Do NOT fall for this scam!! This has been a nightmare for me. I work from home (remotely) so informed them that I would be working when the individual arrived and couldn't talk much to her due to that reason. Theresa arrived about 45 min earlier than when she was supposed to--which really inconvenienced me and was very unprofessional I felt as I was busy getting ready for the day at that time. But later I realized this was part of their scam. They keep adding more and more hours to your bill (at $72 per hour--which really adds up in the end) and Theresa moved at literally a snails pace, so ultimately they can keep billing you!! This woman was SOOOO slow!! She literally took 10 hours (I was working the whole time and honestly thought she had left long ago. I was shocked and horrified to find out she was still in my apartment!! I calculated and that would cost me $720.00!! On top of that, she only organized my bedroom closet and the kitchen--which I had not asked her to organize as I had already organized the kitchen. I had instructed her to do the master bath and laundry room which she didn't do AT ALL--but said she'd be back the following day to my horror!! This woman should enter a different line of work as she does not follow instructions and basically is a scam artist. She stayed 10 entire hours and barely accomplished anything!! I moved to Houston from Manhattan and have hired professional organizers there. This is not my first rodeo. However true professional organizers never need more than 2 hours (max 3 hrs)--and that's to organize your ENTIRE HOME!! I have no idea what Theresa was doing that entire time as I was busy working myself, but the job she did definitely DID NOT REFLECT TEN HOURS OF WORK!! When I complained to the owner Susan about these issues (and said not to send Theresa back the next day), she seemed to understand and said she would offer me a discount. Well the discount was miniscule and she has been harassing me constantly since that time to pay over $620.00 for this pathetic service!! I am horrified by the shadiness of this company and its owner Susan who appears to be very much on board with this corruption. I have had much BETTER organizers than this woman (in Manhattan), and they were WAY more efficient. I am shocked an horrified by this bill and this scam. I am warning everyone--DON'T FALL FOR THIS SCAM!! These people are out to get your money--PERIOD!! And if you hire them, you will ultimately be billed THOUSANDS OF DOLLARS in the end (unless you fire them first as I did) as this is their business model. And you won't be happy with the work as you will be paying through your nose for it--and they in no way deserve the amount they charge you Trust me, you will be clueless just as I was because they present themselves as fair and professional--until your are shocked at the end by their MASSIVE bill . Unless you're willing to pay this company the equivalent of probably an entire month's mortgage payment (or more) after only getting very AVERAGE results (and their organizing rooms you didn't ask for while ignoring those you did), do NOT HIRE these people. And now I have this woman pretty much STALKING me to pay this ridiculous bill. I will obviously pay the bill as this is my own fault for hiring this company and not doing my due diligence in advance. Stupid me--I should have insisted on a their giving me a quote in advance--which actually I did on Yelp--but Susan never given me one. Now I see why. No one would ever hire this company if they were honest about how much they intend to charge you. I know I definitely would never have hired them had I known in advance about this scam. I am a physician, so I'm not sure if this was done to me because they assumed I they could get away with billing me an exorbitant amount, but that dog won't hunt. I know fraud when I see it. And this is fraud, plain and simple. I intend to report Sunflower Strategies Organizing to the BBB and the Attorney General of TX (whom I happen to know personally). This company's fraudulent business practices and their disgusting attempts to take advantage of people by bilking them for huge amounts of money in exchange for subpar services--MUST be exposed. AND IT WILL BE!!

Susan and Carmen were truly the sweetest people! They helped us with a move in and did…read moreunpacking/organization! We are super happy with the result and it's so nice to have help being settled in quickly. Highly recommend!

Thanks to Timber Lynn Price for her organizational skills, my kitchen pantry and linen closet are…read morefree of stale, expired, torn, unmatched and unwanted items. I was grateful and amazed. Timber - cleaned, wiped down surfaces, sorted - folded ... respecting my way of folding - labeled by category and size - transferred spices into glass bottles and labeled them - discarded expired food - hauled away torn/unmatched linen for donation - suggested ways to organize - was attentive, analytical, nonjudgmental, cheerful, positive and patient

I requested services and their response to me was "I'm booked for this time." Services were…read moreunavailable. When no time was discussed. No dialogue between us whatsoever. I don't even know if they provided the services I asked for. So, this type of response and lack of professionalism is unacceptable to me. It's unfortunate , but I'm just moving on to those with much more courtesy.

Quality of work is poor. I wish I'd hired a real company. I thought I was helping an entrepreneur,…read morenot a grifter. I paid Kathleen for a move out cleaning and did not haggle hoping she'd respect that . I ended up paying a real company to redo her work.

I highly recommend Kathleen and her work. I'm only sorry it took me so long to write this review…read more She did a move-in clean for my new house and was extremely thorough. I hadn't moved to the area yet and she cleaned my vacant home prior to my move-in. I sent her a ton of photos and details about what I wanted her to focus on and she was very accommodating. She was a fantastic communicator, great attention to detail, and sent me photos and videos after the job. I had a tile cleaner in the home at the same time and she was able to work around him. She spent the entire day cleaning the house and her prices are more than reasonable. I can't say enough; I highly recommend her work and will use her again if the opportunity presents itself.