I called customer service to fix a problem with my new beehive irrigation device. The live agent was so incredibly rude when I couldn't see the reset button because of the dark location and angle of vision. He responded "Oh my god". I told him not to be so rude. He walked me through the fix and after the conversation was over he thought I had hung up and he said "Idiot! that's the dumbest person I have ever talked to." So I said what did you say and he gasped and hung up. I called back only to get him again and I said are you the guy I just talked to? Let me speak to a supervisor. He hung up but at least I got his name. Tyrone. I was IRATE at the service given and how they allow people to talk to customers. He should be fired. So I have sent a review to you and the Better Business Bureau. With this kind of personal service I think I would prefer an AI agent. read more

Time of writing there is no customer service on this weekend, summer, 100 degrees...wake up ...needs of the business

Device wouldn't connect, app wouldn't update WiFi, and support was condescending. I don't have time to manually check the grass, that's why I bought this in the first place. Now I'm stuck with it, and a replacement might just burn my pocket twice. If Orbit's goal was to waste my time and money, kiss-fist... mission accomplished. read more

Orbit Irrigation Products - They told me it's the most advanced version but it remains unresponsive after weeks of figuring out how to get it up and running. Fail! - Nurseries & Gardening Near Me - North Salt Lake, Utah

The customer services is horrendous , they wouldn't replace our sprinkler though within two years warranty

Bought the b-hyve irrigation controller system. Only after you get it do you learn it only works with a 2.4g network. Not 5g. How crazy is it that an advanced irrigation system only works with a less advanced network. Also, during set up it appeared to connect, but then would not work. It also asked for the model number of my product but NO model number was listed in the box. Don't buy. read more

Unhappy they did not seem to know there product and said buy a new one. I think they were not helpful and were reading it. read more

This company is becoming a monolith joke. I bought the Orbit 21005 B-hyve Bluetooth Hose Faucet Timer, GRAY But then realized in the b-hyve app itself, when you go to My B-hyve | Devices | Plus Sign to Add a device at the bottom | This is a new device You'll get that list of devices you need to choose that you intend to add. You'll see in that list a "Gen 2 Hose Faucet Timer" (SEE MY ATTACHED PHOTO) which appears to be a newer version of "Hose Faucet Timer". But you can't find that Gen 2 anywhere! If there is no Gen 2 why is it listed here? I wanted to find out because if there is, obviously I'd want the newer version. But this Gen 2 is not on their website! So I called CS to explain this to them. Their CS kept going on about "yes we have a gen 2, but it's the wifi hub". I kept saying I know what that is, I have that Gen 2 hub, I'm talking about what your App is showing me, which is an option to add a Gen 2 Faucet Timer, I'M AM NOT TALKING ABOUT THE HUB. I said what is that Gen 2 faucet because I can't find it anywhere, even on your site! so is it discontinued? Did you once have this product and then now you don't? And if you did have this product and do not, why the heck is it still showing up in the b-hyve app as a device you can choose to activate?!! CS: I don't have that information. You can add your device, it will recognize it. Me: Again that's not what I'm talking about!!!! You are not listening to me. Do you even have the app so you can open it yourself and I can guide you to the image I'm seeing for this Gen 2 device? CS: no sorry sir, we don't have that app Me: then you can't help me at all, this is pointless. Can I send you the image via email? CS: no sorry, there's no way to send us an email Me: so how the heck are you supposed to help answer my simple question here? CS: sorry sir, you'll have to call our warranty dept, call the 800 number or use our Chat online Me: I tried using your chat and I keep getting this stupid Bot response in chat that says "Hm, that doesn't look quite right. Please try again." whenever I try typing something in chat CS: I don't know, just try chat another time Me: can't you find out what's wrong with Chat for us? It's not working, can you escalate the chat bug? CS: sorry sir we can't do that Me: what the heck CAN you do? You're Customer Service, but you can't do anything? I call the number again, this time choosing the warranty option. I get a "we only have warranty requests done online". In other words you can't get a "warranty CS" person! So I ultimately got nowhere trying to find out what happened if anything to this Gen 2 Hose Faucet. I was trying to decide whether to return this product (Gen 1) or not. Now I'm not sure wtf to do. This company is a joke. I have their other timers with the interface, works fine. But I'm very hesitant to even use this timer, the one without the interface due to their App showing an Old Gen 2 that apparently doesn't exist, and seeing the reviews for the Gen 1 on amazon saying this particular faucet loses connection and doesn't close properly when it's off. Who the heck keeps a product selection in a mobile app that doesn't exist! They can't even take care of their own app! And CS has no clue wtf I'm talking about and there's now way to communicate this to their CS by sending pics! read more

Orbit Irrigation Products - Nurseries & Gardening Near Me - North Salt Lake, Utah

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EXPECT FAILURE!!! I purchased 12 Orbit Heavy Duty 3/4" In-Line Sprinkler Valves, and 3 failed within days of install, all with the same problem - they wouldn't turn off. Thank God that when I build the manifold for the last ones I used unions, so I could replace them. If you want a product with a 25% failure rate, Orbit is the one for you. If you want to install something you'll have to replace, because the product is a POS, Orbit is the one for you. Used to be that "Made in America" meant something. Not with Orbit. read more

Orbit Irrigation Products - DON'T BUY THESE - Nurseries & Gardening Near Me - North Salt Lake, Utah

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I bought three electrically controlled brass irrigation valves, and all three had hard-to-stop leaks on the bonnet, body and threads. Now made in China, they only look like the USA valves made during the last 40 years. I will by more for Champion-brand at $30 more next time. One call was never answered and the next there was a solicitation for an emergency alert device (I've fallen and I can't aget up thingee.) After that a series of time-wasters, they wanted to talk about my Medicare coverage. Stay away. They need to put their efforts into making a defect-free valves. read more

I have an orbit b-hyve. It had some issues and stopped working w blue tooth. Customer service is unresponsive. They say they will call and never do. Do not buy their products. read more

I would give them zero stars if I could. The products are awful. They break or go defective within months. Customer service is awful. The Customer reps do not know what they're talking about. They talk to you as if they're on drugs and are totally useless. Run from this company do not walk and do not buy any of their products. read more

Absolutely HORRIBLE & non-existent customer service! I purchased the B*hyve Smart WiFi Hose Faucet Timer with Hub & followed the instructions exactly. It won't work. Attempted customer service for 3 days with leaving messages where they tell you someone will call you within 24 hours & they Don't call you. Then attempted texting communication asking for a call & they take 20 minutes between texts & so basically there is No support! read more

Orbit Irrigation Products - Nurseries & Gardening Near Me - North Salt Lake, Utah

I purchased Hydro Smart Irrigation Controller HRC 400 WIFI I had to purchase the app "b-hyve" pro in order to program the sprinkler timer. After had the app in my phone, the app froze up, asking for a password. I called and emailed the "Orbit Consumer Care" at least a dozen times. This has been going into the third week with no help. HELP, HELP, Help. read more

Update 6/24/22: I finally received a call back from Orbit. I received it because I found an old email and replied to that. I got an auto response but actually got a phone call later. Initially, he argued with me that you could email from the support page, he even sent me a link. I convinced him to open the link and see what I was seeing. He was astonished the email link was not there and immediately said he was escalating it to fix the problem, which has obviously been going on for a few months. The phone number he called from was Salt Lake City 385-500-4775. Hopefully this helps some of you that had the same word for word problem I had! Same problem as everyone else. NO customer service, NO contact, NO email. Just endless texts giving me $100 in the store. When I check out, it says code isn't valid for my purchase. How does this place survive?U read more

As everyone else states real junk. I'm on my fourth wand sprinkler and it sticks. Taking it back to Walmart but another brand. For $25 you'd think this one would work. Two of the others the pot metal was porous squirted everywhere. read more

Orbit is impossible to contact. I have tried their customer care team both by calling the number on the website (800) 488-6156. Three times I scheduled a callback and did not hear from anyone. I also tried the texting option at (801) 797-2319 with no one ever responding to the text after the automated system assured me "A member of our Customer Care team will respond as soon as possible." Their product, Traveling Tractor Sprinkler, stopped advancing after owning it for less than nine months. I received an Orbit Gift card for $100 to use to replace the tractor. When I try to buy that from Orbit I receive this message: "This code isn't valid for the items in your cart." So very frustrating! read more

I've left messages for their customer support team to call me back now from more than 10 days. I've sent an email, two emails to Mitch Lord, one of the most senior guys with the corporation, and no response I've decided to go with Hunter brand across the board within our core business. And I recommend that everybody else do the same. read more

I purchased a watering timer, that functioned really well, but one of the parts broke. Fortunately, they have amazing customer service! When I called, it gave me the option to have a call-back, which I received in about 3 minutes. They were super nice and helped me find a similar product, which they sent to me for free. I even got a discount on another product I decided to add to the order. Highly recommend!! read more

I would give zero stars if I could. I have an Orbit hose timer that malfunctioned within the warranty period. I filled out a warranty request form online and got an automated response saying they would contact me in a day. Nothing. So I tried again a week later. Nothing. It's been several weeks now. I've emailed, called, requested a callback, even messaged them on social media. Nothing, just automated responses. I would not recommend buying from them. I have two timers and one malfunctioned, and I have not found a way to get a response from a human. read more

If I could give zero stars I would. Purchased a few items and they claimed it was a large order, was for a tiny front lawn and only ordered a few heads. Then there customer service could not help with any of my questions or concerns. This company clearly does not care about customer satisfaction as all others have stated and expressed same issues with none being resolved. read more

I was having problems with my Orbit 12 year old lawn sprinkler valves mid-January, so contacted Orbit by email. When the water is turned on to the sprinkler system, the valves wouldn't close indicating a solenoid problem affecting all 5 valves, maybe due to the colder weather and/or their age. Additional water pressure from a booster pump would cause the valves to close. Brandon responded and eventually advised me as to which replacement solenoid to order, which I did. They arrived and clearly do not match the old solenoid, having a much larger screw in base (see pics). I contacted Brandon who informed me that they do not accept returns. What?!? I was never informed of this. I'm sending them back anyway, along with a copy of my email correspondence where Brandon directs me to the solenoid I was to order. What company doesn't accept returns if they screw up?? So if you're reading this, I suggest you go to your local plumbing supply company or hardware store for what you need and save yourself some serious grief. .... Gene Dolan, Danville, CA read more

Orbit Irrigation Products - Nurseries & Gardening Near Me - North Salt Lake, Utah

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I ordered a B-hyve HT 4 ok hub for $229.99 but decided a few days after it arrived it was too much complication and wanted to by a simpler version. after many attempts at playing tag with their phone support, I tried to email them. You can't! And in the small print at the bottom of their website, it says they don't do support. But they claim to have wonderful support. Really? after a week of trying, I've still not been able to communicate with them. my old Rainbird system was a bit more money, but it was simple! very unhappy with Orbit. I would NOT RECOMMEND buying from them. read more

I have a 12 zone b-hyve that I bought at Lowe's a couple of years ago. I'm working on replacing my lawn and am capping of many heads, so I'm testing manually as I go. Walk out today and the controller shows no signs of life. Replace battery and reset and nothing, outlet is powering fine. I have read everything I can online and could test this down to see if it's the transformer or a board but after reading these reviews I think I'm just going to cut my losses and buy someone else's product. I have a call into Orbit CS said a callback would be within 30 mins but that ship sailed. Orbit is completely off my list of irrigation supplies. Obviously Orbit doesn't care enough to even monitor review boards so they deserve to go out of business. read more

I ordered 7 sprinkler heads and received 5. There were no signs of tampering on the package, and the weight shown on the package was clearly far too light for 7 heads. I have two separate SMS threads with Orbit on this, both by following their contact web page. One thread started 2022-06-29, the second started 2022-07-04. Started one thread through phone call and their IVR system, the other thrrough SMS response. In both cases the response was that I should receive a call within 30-60 minutes. Like others, no call has ever been received. On 2022-07-05 I indicated to Orbit I would be disputing the credit card charges, yet got no response. More follow-up from me since, but no response. Finally filed dispute with CC company 2022-07-07 and advised Orbit of same. 2022-07-08: Received a SMS response from Orbit aobut 30 minutes ago, asking about product and quantity information so they can deal with it. Based upon complaints from others, I'm not at all confident they'll ship product and complete the order. read more

My 6-zone B-Hyve irrigation timer died just after 11 months of use. I submitted a warranty claim and without any human interaction or proof of purchase I was given a $150 credit at the Orbit Online store. It all went downhill after that. This credit does nothing for me, because the B-Hyve irrigation timers are completely sold out on their online store. There are literally dozens available at my local Home Depot and Ace Hardware. I don't need Orbit Online credit, I need the product to be replaced where there's ACTUAL INVENTORY. Now I'm stuck like everyone else trying to talk to someone in customer service. There's no email address to contact for support. I've called the 800 number listed on their site and requested a callback 4 times, yet nobody has called me back. Buncha scam artists. STAY AWAY FROM ORBIT PRODUCTS! read more

just bought a bhyve because of the great reviews and the hardware and software gets a 5 star really one of the best the customer service is a zero star pathetic they say they will call you back they never do I have called text and email there is no customer service other than a recorded phone The product is very good but if you ever have a question you will have ZERO SUPPORT have tried for 4 days now read more

Worst customer service ever! I got a brand new timer. it was defective. They replaced it with a refurbished timer, which is also defective. When you call, an automated response says they will contact you. The next day, at any time apparently convenient to them, you get a text from a person simultaneously answering you and several others, so it often takes 10 minutes for each response from them. After 3 days of texting, they agreed to replace, only Orbit online is Sold Out of All products (Amazon and other stores have in stock. Only the manufacturer is Sold Out.) I was sent a text that they would "reach out" to replace my defective timer, only they never did. There is no repair person, you can't speak to a person, wait times for them to get back by text are over 24 hours (or never?), they don't follow through. People who have a working device like it. I've never had a working device and it's been a year since I got my first device, which was defective. read more

Pure junk,,,,the top fitting that holds the sprinkler pop up has thin plastic spokes, which after a few months in the sun weaken and snap off when the sprinkler pops up. So far every one of the dozen heads I bought have failed i the same manner. And I only run the pump at 40 psi. Dont waste your time with these, buty Rain Bird or KRain heads only read more

horrible customer service I have a hose faucet timer that resets for no reason when I call customer service I always get a message that they will call back within 30-60 min . in about 2 hours they sent a text message asking the issue, when I texted the issue and asked for information on how to resolve it No more text message from Orbit Then have to call and go through the process again Will not purchase any orbit product in future Will try Rain Bird or Melnor read more

The product functions reasonably well. However I needed some programming information. After a half-dozen phone calls and text messages over the course of a week, I never got a response from them. From my own experience and the posts of other, I doubt that they really have a customer service department. I even tried their sales department and got the same "we are busy, please leave a number and we will call you back in 30 to 60 minutes". Just for fun, I tried to find another way to contact them. Although I know the have a P.O. Box in Bountiful, UT, there is no way to connect directly with them. read more

2 Bhyve wifi sprinkler in 2 years. They just stop working after 1 year. Called customer support 12 times in the last 48 hours. They promise a call back in 30 minutes then hang up on you. Still haven't gotten a call back. Never buying another orbit product ever again read more

Same issues as all the reviews on Yelp. ZERO customer support. I tried texting- no response. I called the support number- no call back- tried this about 20 times. I am having issues with my B-Hyve product and unable to get any support. It's so frustrating. I even tried to email from a contract directly off the Orbit website and received a response that the email no longer exists. They obviously don't care or they would see the reviews on yelp and at least give better customer service. Eeeeeeek! read more

Zero stars! The absolute inability of technical support to explain the difference between the products! Ignorance of own products, specifications and applications! Spent two days on correspondence with support - still have not received a single intelligible answer or product characteristics. All they can do is send a link to the official site. Moreover - the official site does not contain any technical information, only advertisements like "improves flexible pipe irrigation, adding a stronger and easier to install fitting.." Who is this for? Where are the specs, pressure, flow rate, dimensions, temperature, compatibility, scope? read more

My orbit Bhybe stopped working after 3 months. I have been trying to reach customer services for the last 5 months but haven't been able to. Horrible customer services read more

I'm having the same problem with Customer Service that everyone else has had. I called Orbit yesterday, got the same recordings and texts telling me I'd receive a call back in 30 to 60 minutes... That was 24 1/2 hours ago. (And I was actually idiotic enough to wait in front of my computer for the callback because my issue has to do with the timer program on my laptop not "agreeing" with the app on my iPhone.) I really like the timer that I'm trying to contact Orbit about, and I was considering buying another one to replace a different brand of timer in another area of our property. I doubt that I'll do that now that I've read and have my own personal experience of how abysmal Orbit's customer service is. And what makes this even more irritating is that they have no problem sending me LOTS of emails pushing additional Orbit products... -- BTW, I just called the number James H. listed in his review: 385-500-4775. Got the same recording, but this time I said that I had no phone that could receive texts. The recording then said that I'd receive a call back "soon." We'll see what happens. read more

Purchased brass impact 3/4" sprinkler on tripod for $89.99 from Tractor Supply in June 2023. The leg connection broke in July 2023. I called Tractor Supply and they directed me to Orbit Warranty. A robot conversation promised to send a code to my phone that would allow me to order a new one from Orbit. Now November and no text message. I've sent 4 requests through their robot, 3 requests for Customer Care to call me back and nothing. Will NEVER purchase Orbit products again. Waste of my time. Tractor Supply continues to avoid my calls. read more

I wish I had looked here earlier!! Like others, I found customer service via SMS very slow and frustrating. I was trying t place an order on their web page but when I got to the Pay now button, clicking it did nothing. It was like the link was missing. I even used a different browser and had the same problem. I started trying to place order on Sun evening. I waited till Mon. to conotact support, their auto replay said to expect conotact within 30 -60 minutes. It never came. On Tue. I finally got a contact back. I explained that nothing happens when I click Pay now. She asked me to click it now. I did and I replied that nothing happened She asked me to send a screen shot of what happens when I click it!!!! I sent a screen shot. I also asked if I could place the order by phone but that question was not answered. I was then asked to clear my cache. I explained that I had used TWO DIFFERENT browsers and had the same problem with both. I cleared cache anyway. Same results. I reminded her that she did not tell me if I could place order by phone. After a long pause she replies that there is no problem with the app. it must be on my end. Regarding the question about phone orders, she replied, "only thing I can do is walk you through we don't place orders." I couldn't resist so I replied, "If I can't pay, a walk thru wouldn't help much.. . I'll get it from Amazon". It cost me $6.10 more but it is worth it! Frustrating when it happened but almost funny now!! LOL read more

Ordered tractor sprinkler and received in time window. Opened box and found rear wheel broken. All wheels plastic and rear housing plastic. Cheaply made. Called & left voicemail twice for return and no return calls. Texted and was told they would send new wheels for me to put on. Not interested. Got refund return label and sent next day. Received on 10/3 and was to get credit as soon as received. Texted 10/6 and was promised answer in hour. No call back in 6 hours waiting for it. Texted 10/7 and was told they are very busy and will check when they have time. Poor product and terrible customer service. read more

Orbit Irrigation Products - Broken wheel out of box. - Nurseries & Gardening Near Me - North Salt Lake, Utah

Really not even 1 star as far as I am concerned. If you want the worst of the worst buy Orbit irrigation. If you want dead plants, buy orbit All of their stuff is junk, it may work for a short while but it will fail. Do yourself a favor rather than spend time with no service calls. always adjusting and tweaking, as programs change themselves, constantly loading and reloading programs. Buy another brand, and enjoy life read more

Quite possibly the worst customer service I've ever experienced. Orbit replaced two faulty garden hose irrigation timers in the fall of 2021. Upon setting them up in April of 2022 I discovered that one unit would not maintain time....it persisted in jumping all over the place. I reset it numerous times after removing the fresh batteries each time. No success. Both units hadn difficulties shutting off at the end of a cycle. They were unreliable enough that I resumed watering by hand. I contacted Orbit in May and was told to use their on-line warranty replacement service. My products were out of stock so I ordered two different models. By July they had never arrived. I tried contacting Orbit customer services with unsatisfactory results. I'd engage with an agent by text or email and then all communication would cease. This happened two or more times. Each time I tried to reach out I'd get a new agent who asked me to describe my issue again. I cancelled the order in late July. In mid August I saw that then model I use was back in stock so I tried the online warranty link again. After entering all the information against told me that it was unable to complete my request and that a CS agent would reach out to me. This was August 16. On August 23 I was contacted by someone from Orbit CS who asked me, once again, to describe the problem I am having. A little bit of research would have easily turned up communication records containing repeated descriptions of the problem. I have zero faith that the problem will be resolved and the units replaced so I declined to once again describe the problem. Why waste any more time when the odds of getting a solution are slim to none? I'll find a different brand not made by Orbit. read more