I toured several assisted-living's and came to the conclusion that the Wickshire is the best one. I…read morewas not wrong. The staff and the amenities are so far and above everything I saw it's the right choice for anyone. Everyone there is so friendly and accommodating and it's a brightly lit facility smiles abound. Whatever the situation and your loved one will be happy here. I felt so welcomed and enlightened after meeting and working with Wickshire. Nicole is fabulous and will explain everything to the last detail. Highly recommend. I'm beginning to end this is the place for a quality lifestyle.

UPDATE! I met with a person from the corporate office and nothing has changed!! IF YOU LOVE YOUR…read moreFAMILY FIND A DIFFERENT FACILITY!!! HORRIBLE STEER CLEAR OF THIS PLACE! FROM THE TOP AT CORPORATE OFFICE TO THE LIVING FACILITY IS HORRIBLE!!! Once they rope you in and pray on your weakness to find help for your family members and once they get you in, you are unable to get a hold of anybody for anything! The memory care unit is the worst in this facility I walk into see my family member and you see people sitting with no bras on, their pants aren't pulled up all the way, they're sitting in their own urine and fecal matter. This place is horrible. The staff in the memory care unit have such attitudes when you ask them questions about your loved ones. They need to work on communication with family members and show the family members a little respect because it's the family members that are making their paychecks possible!!! At one point, when I went to take my family member out for the day, a resident from the memory care unit snuck out behind me and the staff member was pulling the resident's arm to get her back into the unit! The resident was screaming and I had to step in and handle the situation! Residents should be handled with love, respect and dignity and not pulled at like animals!! The other issue is with the billing department! They slip extra change onto the bill! They debited my bank account with one amount and then the bill reflects that I didn't pay them the amount they debited out of my account but instead they tell me that I'm wrong and I'm the idiot that doesn't know how to read a bill. They nickel and dime you to death, so pay close attention to your bill!! I have asked them numerous times to give me a call and sit down with them so I can explain my issue and no one calls me and no one wants to hear what I'm trying to explain to them, but they do keep debiting my account to get their money! When an issue arises and you try to call the department heads, no one returns your phone calls. When you get tired of dealing with a lack of communication from the facility itself and you try to call the corporate office, they also let you fall through the cracks and do not return calls either. This place really needs to be turned into the state of Florida regarding their care for patients and their lack of attentiveness to family members and their constant over billing and refusal to correct it. There are so many other issues with this place as well. They overdosed my sister and didn't know how to care for her. They had the tenacity to ask me what they wanted them to do. I told them to send her to the hospital. They have no protocols in place if there is something detrimental happening to your loved one. The staff seem to go into blame mode instead of focusing on the patient in need!! I took down my original post that actually detailed what happened to her because I promised the executive Director of the Wickshire that I would take it down until another incident evolved. That is why I am making this post. The sad part is: I shouldn't have had to write another post!! My concerns and questions should have been addressed after the first incident!!! Key points here: 1.They have no respect for your loved ones-they do not care about the dignity of your loved ones!!!! 2. Staff sit in the office on the Memory Care Unit and talk to family or just play on their phones or computer! 3.If you ask staff a question, they seemed to be bothered by your disrupting them! 4. Also when you take your loved one out for the day from the Memory Care Unit, the med techs DO NOT fill out the forms of what medications you are bringing home with your family member! They expect the family members to fill out the paperwork for them! 5. This facility and staff are more eager to blame instead of finding a solution to the problem. 6. The lack of communication runs rapid from the corporate office down to the facility level. 7. They over bill. 8.This place needs a complete overhaul from Corporate Office down to facility level!

Our family used their services for home care, respite care and in patient care. A better and more…read morecaring team cannot be found in Florida. Dr Crouch was wonderful and had a great style and was very attentive to a terminal parent's needs. The 24/7 nurse and care support at the in patient care was also excellent. They had chaplain, veteran and other special events and were always without question professional and expert. My parent passed away and our family is grateful for the care received.

Zero stars, the most stressful time of our life. Visit with treasure Coast Hospice liaison. 1st…read morevisit was suggested by martin south doctor caring for my husband. Hospice liaison said "he is not ready for Hospice". Gave us brochures and went on her way. Husband was moved to Encompass, I did not feel he was ready for rehab, that night Encompass called me moving him back to Martin South hospital he was not doing well. Martin South called me that night and were sending him to Martin North for critical care. Next AM I went to hospital he was not doing well, was treated for several days they moved him out of critical care. My intuition thought they made a mistake; I was with him every day he was in the hospital watching his body slowly going into giving up. Talked to hospice again and again she said he is not ready. I could not believe what she said after looking at my husband. After couple days I said stop with the massive poking of needles, trying to draw blood and he is in pain. I left that evening he was going to sleep he said goodbye love you, he had always said goodnight. I prayed for him; I knew that would be the last of his pain. That morning he was in coma they moved him to a private room and then called hospice I said ok maybe they will learn something from this. We all said our goodbyes then hospice showed up and he passed away that evening. Now hospice wants to help us with our grieving, I went through the hardest time of my life. Don't believe the rosy picture they paint! Maybe a big $ donner helps with the fancy brochures but not hospice care. God took care of my husband and will take care of me.