Buyer Beware: Placed an order online, needed to cancel it 2 minutes later, and they ( Erica &…read moreCamille) claimed that there was "NO WAY to cancel the order" There was no customer service here, shop elsewhere

I visited The Container Store today before going to dinner since I was close by. The store is very…read moreclean, arranged and organized very well with a solution for almost all organizanal needs. The isles and each area are clearly marked, which helps reduce search time. I was looking for unique Christmas containers, wrapping paper plus organizanal kitchen solutions. I found many phenomenal ideas, but unfortunately, my cabinets aren't conducive to most of the exceptional products I saw. On a positive note, I found many containers that will improve my linen and bedroom closets, along with my kitchen areas. The staff were extremely pleasant and friendly as I was browsing. They were stocking shelves and building displays with boxes out of the isleways. I ran out of time quickly, but I'll return to select the perfect items that will organize my overstuffed closets and cabinets. I'm very happy with the amazing selection, showing examples of how to use many items and the enthusiasm of the staff. I'll be returning soon to begin my projects. Fantastic store!

Overall, an excellent experience!…read more Before purchasing our bed, I telephoned Bedder Way with questions, and the customer service was great. My call was answered promptly, the person I spoke with was knowledgeable, patient, and cheerful. There was a delay in the bed's arrival, which left us scrambling a bit because we had broken down and gotten rid of our old bed in anticipation of a timely delivery (no room to get the new one in without the old one out). That said, the delivery folks kept us informed about the progress of our delivery. On the day the bed did arrive, the driver was very kind and careful with the handling and placement of the very large (!) box outside because it was too big to deal with inside our tiny home. It was a challenge opening the box and unpacking the bed parts, which was a decidedly Good Thing. All of the pieces were expertly and very solidly packed using wood and solid/strong styrofoam(?) pieces to prevent any scarring or scratching of any of the components. The directions for putting the bed together and installing it were very detailed and useful -- and my oh my, it is so comfortable - much more so than our former bed even though we used our existing mattress. We sleep on it every night, often closing it during the day to give us more room, plus it keeps the bed nice. I am small and 70 yo and can easily handle taking the bed up and down. There are two slight challenges: one is remembering that the legs at the foot of the bed stick out a bit when the bed is open, so it can be tough on your shins if you aren't mindful; the other is changing the bed -- it's a bit difficult (but, of course, doable) to get the fitted sheet on at the top of the mattress because the enclosure does not leave a lot of room to maneuver; and, caution is needed when one lifts the bottom of the mattress to put on the sheets and tuck in the bedding because the bed frame pops up in an effort to close because there is no weight on it at the moment. The only disappointment was the lights, which are add-on purchases, and not built into the bed itself. The "neck" on one of them isn't sufficiently stiff to hold the lamp in position. That said, it was not enough of an issue to bother Bedder Way about it, and we are managing. :-) [Bedder Way saw our review and sent a new lamp!! Another feather in their cap!] All in all, the Bedder Way Murphy bed was the perfect choice for a senior couple who radically downsized and moved into a tiny 1930 build duplex to be near family and within walking distance to all the necessary amenities (stores, medical offices, public transportation, etc.). We are now considering a Bedder Way side cabinet when we are able to manage it. :-)

We are very happy with the murphy bed. It is great quality and we can see that it will last years…read moreto come. Even though we were a bit intimidated after seeing the large boxes, everything fell into place pretty quickly. The set up was no trouble for 3 adults, the online videos and instructions were very helpful and easy to follow. Thank you for manufacturing such a sturdy and attractive piece of furniture. This compliment is coming from a German, and we are certainly "picky" and expect high quality. You delivered!