I hate to have to complain, I had such an awful and degrading situation at the store inside this gas station this morning. The lady at the counter is BEYOND RUDE!! I made a purchase and was going to pay by credit card and as I swiped card on machine, she said no you cannot purchase (almost sounding with a goodbye now) and I said why not and because of the miscommunication she started raising her tone of voice and it sounded like she was saying "Sheep Sheep" and with the confusion of what was she saying I realized she meant chip. Well, because of the confusion, I figured let me speak to her in Spanish and she said no (still with attitude) this machine does not accept credit cards with no chip and I said, oh I'm sorry I did not know because the credit card machine has a swipe on the side. So, I took out from my purse a credit card with a chip and while proceeding the approved card transaction,I noticed her hand going over the counter towards the machine and she grabbed out my card from the chip insert and then rudely says, I need to see your ID because something your doing is not right and I said excuse me my transaction is approved what is the problem and she said ID please and I said for a $14.00 purchase and she said please give me your license and because I didn't need the start of an argument and the fact that she had my card in her hand I gave her my ID, and her remark while giving back my card and ID was every machine in this state requires a chip and I said, no I have used my card numerous times in this state and this is the first time this has happened unless there is a note that says "only chip" and she said well you need to go somewhere else to purchase cigarettes, and I said yes, because of your rudeness and the way you grabbed out my card I will never come back here and I will go to the shell gas station up the street from now on because you don't need to be treating people this way. Maybe she was having a bad day or because I interrupted her conversation with the young man working with her, but no need for this type of treatment. If she kindly said, I need to see your ID because of policy I get it, but to grab my card the moment she heard the remove card signal sound and speak to me in such a way is wrong!! If she thought I had a stolen card, the real thief in this situation was herself because of the way she had her hand over the counter (even in my head I'm like why is her hand still over the counter by my card??) and immediately grabbed my card out, that's a thief!! The shell station up the street has never given me a problem, but it happened to be that this gas station came up first from the direction I was driving. I walked in there with a smile on my face and walked out of there with a ruined day because of her treatment towards me. So un-called for as you can see from my detailed and lengthy review. The only thing she did right was to say to me not to purchase there again, because I won't. read more
