THEY THINK ITS FUNNY TO WATCH PEOPLE GET THEIR MONEY STOLEN
Dear 7-Eleven Customer Service,
I am writing to report several serious and ongoing issues at the 7-Eleven store located at.
1. Unprofessional and Disrespectful Employee -
During a recent visit, I interacted with an employee, who was extremely rude and unhelpful. When I raised concerns about faulty equipment and poor service, he responded dismissively and told me to contact third-party vendors, rather than offering assistance or attempting to escalate the issue. His tone and attitude were unacceptable for someone representing your brand.
2. Malfunctioning Air Machine and Customer Misinformation:
The air pump at this store regularly accepts payment but does not work. Worse, I have witnessed employees intentionally mislead customers by saying the machine works -- only for those customers to lose their money moments later. This is not only frustrating, but it also feels deliberately dishonest. THEY THINK ITS FUNNY TO WATCH PEOPLE GET THEIR MONEY STOLEN. Staff refuse to give refunds or accept any responsibility, instead deflecting the issue entirely.
3. Faulty Propane Tanks:
The propane tanks sold at this location are often defective or improperly filled. Again, when customers bring this up, employees -- including Pradel -- dismiss the concerns and refuse to offer solutions, refunds, or guidance. Customers are simply told to "contact the propane company."
I understand that some services may be managed by third-party vendors, but the lack of honesty, accountability, and basic customer service at this store is unacceptable. I strongly urge 7-Eleven corporate to investigate this store's practices and staff conduct. This experience does not reflect the standard I expect from your brand. read more