Return to follow up and check traps. I had rodents in basement and attic. Easy to discuss and schedule with. Polite and curtious.

Honestly, Orkin just earned a customer for life...the, pofessionalism, integrity, and customer service I experienced from Orkin -- and specifically Branch Manager Christopher Sheppard -- deserves recognition. A few years ago, during the height of the COVID epidemic, Orkin installed insulation in my home. Due to the unprecedented supply chain shortages at the time, the insulation that was used wasn't fully compliant with building code -- an issue I only recently discovered. When I brought this to Orkin's attention, Christopher Sheppard and his team responded with an unbelievable level of ownership and commitment to customer satisfaction. They didn't make excuses or deflect blame. Instead, they took full responsibility and went above and beyond to make it right -- replacing nearly $11,000 worth of insulation & labor to ensure everything met proper standards. The professionalism and timeliness of the team were exceptional from start to finish. Chris maintained open, honest communication throughout the entire process and made sure every detail was handled with care. It's rare these days to find a company -- and a leader -- who stand so firmly behind their work and truly put the customer first. Thanks to this experience, I am not only confident in the quality of the work Orkin provides, but I'm also now a customer for life. If you're considering Orkin, I can't recommend them highly enough -- and if you're working with Christopher Sheppard and his team, you can trust you're in the very best hands. read more

100% recommend!!! I had horrible water damage under my home. mold was growing, vents outdated, water rushing under my house every time it rained, installation was falling out and so much more!!! and then I found out Orkin helped that!! in less than a week the termite crew (Koen, Bradley, Kody and Cole) came out and completely encapsulated my crawlspace, gutted out all the bad, replaced the vents, added a dehumidifier, lighting all through crawl space, French drain, trash clean up, and tons more for only 14K! and they even offer military discount!!! this crew is amazing. if you need your attic or crawl space fixed, defiantly call them!!! I'm so pleased with this investment i our homes safety and it was so worth the price! now our home is safe from further damage, and our energy bill is even better since the heat and cold aren't escaping through our floor!! so thrilled with this crew! read more

I paid Orkin for an inspection of my condo, and they came out quickly for that apt. They found an infestation and recommended treatment, however, the price and time frame to come out for treatment didn't match up with what I was told over the phone. I feel like they were trying to take advantage of my situation. The price I was quoted for treatment was almost double one estimate and more than triple the price of the local company I used for the treatment! The inspector even came down $500 from his original estimate after I mentioned how outrageous their prices were. I know why they charge an inspection fee when the other companies don't. It's because they know you won't use their service because of the outrageous prices and they have to make money off the inspection! Do yourself a favor, and use A-1 Pest Control. They are a local family owned business, and do a great service at a very reasonable rate, and they do it in a very friendly and thorough manner! read more

I don't like how the inspector came to my parents house trying to make them apply for finance. Why would it cost $13k just to get rid of termites. Smh read more

Arranged a $300 Saturday appointment for an ant swarm and never arrived. Later when i called, the office was closed and the appointment time was said never to exist. Was told that they would call Monday as Sunday was closed, never received call back. Offered a 30$ discount and the company never called back. If you have an emergency do not depend on this company. If you dont, local companies are less expensive and do not require a 1 year contract! read more

If I could put a negative number of stars I would! My problems with Orkin were numerous and over a long period of time. I spoke with branch managers and division managers to correct the problems I had with them, but, things never changed. The worst thing was that I had been under their "termite contract" for about 3 1/2 years and had to replace my bathroom floor because termites had been snacking on it. When we ripped up the floor there were live termites. They did retreat my house then and also had to do at least two more retreats in another areas at other times. Since those termites went unnoticed by them I had to start paying other companies to come and inspect every few years just to be on the safe side. Their customer service is LOUSY. They were usually late for their appointments by 1 to 2 hours. One time I waited two hours for them to come and had to leave. Then, when he finally shows up he puts a "we missed you" note on my door. :( They have showed up for inspection with no appointment and inspected my house without my permission. I was told they required owner permission to inspect while no one was home. I had not granted them permission to inspect while I was not home. One time they showed up 1/2 hour early. We work crazy shifts, so, I was barely awake and had to deal with the termite guy. The bad thing about termite contracts is you pay a fortune to get your house treated and you pay a fortune to keep the contract up and they think you are stuck with them so they treat you like dirt. I finally took the hit and paid for another company to treat for termites and do my contract. Friends don't let friends use Orkin! read more

If I could give Orkin zero stars, I would. Last year, we found a mouse. I was terrified, so I called Orkin. My first mistake. They reassured me it would only be about $80, and didn't mention that it was $80 per visit, and that they automatically set you up for five visits. Not to mention, that they guy that comes around to check your house after the initial visit, will stop by without you home. Honestly, I was okay with that. The things he used didn't end up catching the mouse and I slept upstairs for weeks until my dad finally brought me a mouse trap that worked in less than three hours. And then I tried to cancel my account. I have called at least five times and cancelled my account, my services, begged them to remove me from the system. Each and every time I call they assure me that my account is gone and don't owe any money. Why do I have to call so many times you ask? Because every time I call and cancel, I get a bill for my account and services not even a week later. I will never ever recommend Orkin to anyone, in fact, I will CONSTANTLY remind people that I know to have pest problems to absolutely NOT use Orkin, it is either a giant scam or it is run by complete morons. read more

Orkin man came out on a Saturday to solve a mouse issue. He didn't have the supplies he needed, he didn't check the entire perimeter. He set one glue trap, handed me 5 more glue traps and told ME to set them out. He said he could'nt find where they would be getting in. After he left, I found a dead mouse laying in the floor of the basement that he didn't notice. He did say he would come back in a few days with more supplies. I just didn't see the professional analysis of the problem and couldn't get over the fact he wanted me to set the traps. I didn't pay. read more