I have a rental property in Banner Elk that potentially had bed bugs and needed to have the…read moreproperty inspected and treated quickly since the property is occupied and they have small child. I got an apt for inspection right away and Bryan came out quickly. He was very professional and thorough. I really liked him and thought that the rest of the process would be like this, and be a great experience. Unfortunately, it was all downhill from there. Bryan said it would probably take about a week to get someone out. After two days, without hearing anything about a treatment appointment, I called left a message with a representative, heard nothing. I called back again the following day, and asked to speak with the scheduling department, but they won't allow you to speak with the scheduling department. I contacted Bryan , and he said he would leave a message with management and have someone call me and let them know it was urgent because we had a small child in the property. After waiting a week at this point, and still not hearing anything back, I attempted to call a representative, once again, and still could only leave a message and not speak with the scheduling department. The following day I heard from Bryan, the inspector, and he said that a Matt would be calling me that day to schedule an appointment, and that has been another week since that happened and I've still heard nothing. It has now been over two weeks since the inspection, and I still haven't gotten an appointment scheduled for treatment. If this is how they conduct business, I don't know how they will continue to be in business. I have already contacted a local company and they've come out for the inspection and treatment in less than a week. If you're in need of pest control, do yourself a favor and call A-1 Pest Control. They are a locally, family owned business and provide a thorough and professional service at a very reasonable price. They charged half the price of Bug Out, and actually got my property treated without a hassle!

From the owner: As one of the leading eco-friendly pest control companies in the Southeast, we pride ourselves on…read moreour considerations of our customers and the environment. Operating for more than 50 years, Bug Out has become ingrained into the community. Bug Out is proud to be a member of the Rentokil family of companies in North America. Rentokil is a pest control business operating all over the world, providing high levels of service to residential and commercial customers. We are confident that our history of service provision to the people and businesses in the Southeast Region will continue to develop and improve through our partnership with Rentokil. Our mission is simple: to use our technical expertise to protect people and enhance lives.

I have been using A-1 Termite & Pest Control for my house in Boone since 2016. I originally called…read moreafter moving in to my home that had numerous stink bugs indoors, ants near the kitchen window, and spiders and spider eggs on the ceiling of the back porch. #No. They quickly serviced my house, indoor and out, and have continued doing so on a quarterly basis since. Since the very first time they came in Summer 2016, I literally have not had one single bug in my home, besides a fly if I've left the door open. Since I am no longer experiencing indoor pests, I am set up now so that my technician, Tim Norman, comes and take care of the outdoor areas only (so that I don't have to be home to let him in) and my account is automatically drafted for the service. If I ever experience a bug or pest concern indoors, I can always call Tim personally to help me free of charge. I have only had to use this service once, and this was in relation to there being a giant, scary spider haunting the indoor of my mailbox down on the side of the street, far away from my house. The spider even jumped on my friend's arm!!!... and then continued to reside in the mailbox afterwards! #NoThankYou. After days of avoiding collecting my mail, I finally called A-1 and, within the week, my exterminator Tim came and removed him for me. :) I would highly recommend this service to anyone who has a place with bugs and who is not willing to personally spray or capture or otherwise deal with them personally.

I keep receiving bills, phone calls & emails! We may bed…read morehere a little over a year ago. Our home is new. I've never called or used their services. I've made several requests to please discontinue contacting me. Not sure what to do!

They were GREAT when they took their own calls. Now that they have a call center answer, plan on…read morespending at least 15 minutes on hold and have to repeat your information 12 times! Enjoy!

Wow! I paid this company in June to get rid of carpenter ants. The person who serviced my house…read moresaid the $150 included visits for 30 days if the problem persisted. When I called for a third visit as I still had the ants they told me that was incorrect. I was lead to believe if I signed up for quarterly service they would apply my $150. They did not and charged me another $96 "down payment" and two weeks later another $32 for monthly payment. What a racket! All this and I still have carpenter ants! I'm trying to cancel and at least get a refund of the $32 but they have to get back to me.

We had a bug problem and contacted this office. They came out and sprayed but less than a month…read morelater we still had the problem. We contacted them a few time and was told they would come back out. They will not return my calls after being told multiple times they would have the guy call me. I did finally get an appointment made my the lady that answered the phone but the guy never showed up. Poor business practices. I guess that's what I get for trying to use a company that doesn't care about their customers. I will use a small company next time that appreciates customers. I will never use Terminix again

I requested rodent control. Was told they would use both snap traps as well as bait stations to get…read morethe job done as quickly as possible. That was not the case. Only the bait stations were installed. We brought this to our techs attention he said if we wanted to buy snap traps on our own that's fine he wasn't putting them down because they don't work for this type of rodent (rats). We went 4 weeks w bait stations and had a little less activity. We contacted the office asking for a contact to discuss why we were told they would use both bait and snaps and now the tech refuses to put snap traps down. We waited 8 days with no contact. We paid a total of 350 dollars to the company and had to buy our own snap traps. We out them down and in a week we are almost no activity at all. Was very impressed at the initial visit but every visit after left us confused as to whether our tech had even read our contract. They were always responsive when they want to schedule a paid visit not so much in between. In fact NOT AT ALL in between. Very disappointed as when we spoke to the 2 gentlemen at the initial appointment before signing contract we were very hopeful we would be giving a 5 star review as they talked really well and seemed knowledgeable. That was the extent of that. Our tech Robert wasn't very friendly and blatantly refused to out snap traps down after he rescheduled his visit b/c it was raining and he didn't want to get his tires and truck dirty even tho I had taken a half day at work to make this appointment possible as weekends weren't an option.. unless it meant the truck would get dirty.

I was disrespected by an A1 pest control employee. When it was brought up to management it was…read moreswept under the rug. I left a google review explaining my experience and it was removed. Odd, and now ask yourself is it really likely they have almost a perfect score on google? Truly I wish businesses would attempt to rectify their wrongs and stand on their mistakes instead of erasing the truth from being seen by others.