This place is a joke they would cancel your appointment on the last minutes. I had to wait 6 months for them to give me my results. It is completely on believable. They are always changing doctors and they just don't care about the patients. BE REAL CAREFUL BY GOING THERE. Esta clínica no es recommendable los Doctores no le importan los pacientes le cancelan las citas y lo hacen esperar meses para darle una cita no tienen consideración con uno. 6 meses para darles uno resultados de laboratorio a un paciente. No le recomiendo que pongan su salud en la mano de estos irresponsable. read more

I've had severe episodes of thoracic spine pain for three years. The pain radiates from T1 to T4. I pointed right to it. I know where my vertebrae are. The provider examined that exact area. Mid-to-upper back, T1-T4. They then ordered an MRI to examine my cervical spine, which looked at C1 through T1 and didn't go any lower. I now have a useless MRI of my neck. Now, because I have no other choice, I have to wait at least another month to get an appointment with Orlando Family Physicians, where I give it a 50% chance they own up to their mistake and make an effort to fix it, and order and MRI for the correct area of my back. read more

This place is a joke, they are disorganized, they don't care about their patients, they care only about how much money they can make. The staff ALL are just plain mediocre. Will not recommend this butcher shop to anyone.... read more

**BEWARE*** this practice will NOTcall you back for days. Then after 4-5ish they have an on call physician bt they start making call back's until 7pm. My 1st call came into the office shortly after 9am, around noon,3rd around 4pm Shortness of breath, chest hurting, maxed outallmy meds for the day with no relief and was told there was nothing they could do for me until the physician calls me back and call in meds. That's just adding to the 13 meds, 2 inhalers and nebulizer. This practice should be shut down due to fraud they call and identify their NP's as Doctor's. That is illegal. They have no formal education of doctorate. Be very careful dealing with this place. The last thing is they will not give you yourlabresults unless you make an appointment, even if everything is normal. read more

This company uses every resource to exploit everything including the doctors, the "brave" ones that find better work alternatives have to do so by working beyond 15 miles of any office they have, plus they have to attend 30+ patients per day and be on call. These clauses affect directly the public/patient and the doctors that submit themselves to these work conditions. If you want better work or service look elsewhere. read more

Please don't come here! Save yourself time, hassle and money. I came here a few weeks ago because of a hand injury - the doctor thought I was coming in for a prescription of an antibiotic. They made no effort to ask me why I was there but they were surely quick to charge. On top of that, the doctor was frankly one of the most condescending people I have ever met. She looked at my hand, felt it and said I needed to buy a wrist brace every day (which I've already done). She did not help AT ALL, in fact, I was probably better off staying at home continuing at home treatment. She gave me no insight on the possible injury and just gave me a brochure to schedule an MRI. She didn't even do a physical - extremely concerning that this person even calls themselves a doctor. Really disappointing that this is a licensed practitioner. Nobody made an effort to help me. I was there for two hours only to be told to look at a brochure to find out more info on what I could do. Please stay away from this place! read more

This is the most incompetent Dr I have ever dealt with. They make assumptions and then state them as confirmed facts. Then they don't do referrals and try to say it's Medicaid, I had Medicaid on the phone with me when, The person at Orlando family physicians tried to blame Medicaid. I am contacting a lawyer about the malpractice, because they're incompetence with paperwork effects my future medical care. I guess what I want to say is that: if you have serious medical problems dont go to this Dr, you will end up DYING. I left one star because It won't let me leave none read more

One star is way to many for this place. Terrible terrible service. Doctor sooo mediocre! Two years with my platelet count high and I had to mention it to her because she paid no mind. Had to set up An appointment with another doctor to take care of that matter because these incompetent doctors at OFP have not done ANYTHING about it. They do not care. Rude. Incompetent. Not coming back. read more

I've had so many issues whit this place. They are very inept. My doctor retired and I was not informed at all. I've always had problems with appointments and getting my prescription. They will also say they are giving you an appointment with a doctor and in reality it is a nurse practitioner, which is unable to prescribe me what I need. They also messed up my prescription and made me drive to the office while sick to get my prescription and 2 times did not have it ready for me even tho they did not. They are terrible. read more

CVS's minute clinic has managed to balance physical appointments better than this place. I've had to tough out an ear infection with pain and dulled hearing for a month because I couldn't get a physical appointment - only to find out three days before it was actually a virtual appointment! How are they supposed to check an ear virtually? And when I explained this, the person made it seem like only one doctor works physically on Saturdays, and it wasn't even my primary. How does that make sense? Save your time and money, I'd rather go to CVS or urgent care than deal with this provider. read more

The staff is so rude. I requested to go in the room with my husband. They said no and with an attitude. I went in the room before with my son and he's not a minor. I don't know the difference. The attitude was the worst. This is the Buenaventura Blvd location. read more

All of the practices are awful - see all the other reviews. Each doctor has to see 35+ patients a day or the CEO rips them apart. There is no quality of care. Go somewhere else and thank me later. read more

I wanted to compliment Mrs. Del Sol and Veronica, they were both very friendly, knowledgeable and helped me in a timely manner. They are a huge asset to your company. I would recommend them to anyone needing to be seen as they made me feel comfortable and gave me quality care and took their time to ensure I got thoroughly cared for. Thank you again for being patient and answering all of my questions and I will highly recommend them to any friends or family. read more

I've been with this medical company for several years and mainly have been satisfied with the Goldenrod, Orlando location. However, one of the front office staff didn't relay information to the doctor to call back, called back and staff hangs up, called back again and got a lame excuse about the doctor not calling back. Unprofessional of how they handled me as a patient that allows them a job to show up every day to work. read more

I had to take my elderly mother out of the clinic, because they simply did not have an answer to her health, all they did was prescribed additional medication. The doctors are inept and do not know what they're doing, had to change clinics and glad I did. read more

I've been a patient of this office for the past 4 years, and at the beginning was fine, except they have changed my doctors 3 times and recently getting an appointment or a refill for my medications has been very difficult, they rarely answer the phones and yesterday, after I finally got somebody, I was trying to get a new prescription for my medications and they didn't find my record...THEY DIDN'T FIND MY RECORD!!! That is super weird, because my last visit was a video consult with Dr. Abel Trimino, in June, and he has prescribed my refills after that and now my record is nowhere in that office. The people in the scheduling department are incompetent and rude. I'M NOT COMING BACK!! read more

My Doctor in the Kissimmee Oak street location is wonderful but the people who work in the office is lazy AF they can't send referral on time everytime I go to a specialist weeks in advance the appointment is scheduled but even on the day of the appointment the specialist still hasn't received the referrals appointments has to be rescheduled because of them where I have lose a day of pay because of their neglect and laziness read more

This review is about the Douglas location in Altemonte Springs,This review is basically a big red flag to stay away.This is the first review I have written of a medical practice. I usually shy away from these, as I am an administrator in one and understand staff challenges in a large, busy practice. But...today was the last straw. My husband suffered a hand injury, and I scheduled an appointment for him. We had to use them since this was the only practice in network in our area that had immediate availability, and we just changed our plan.The physician's bedside left a lot to be desired, and after informing us no shots will be given (policy) he went down a laundry list of what tests my hubby will need for his check up (it has been less than a year since the last one,which they were informed of, mind you, and the man is in pain). Upon checking out, we requested an ortho referral, per the Dr. Staff gave us one for a Dr in Orlando, even though there are more than enough in network in the area we live in (Lake Mary). But they don't "know" any of them. Fine. I called the first number I could find within our plan and got an appointment on the same day and had them regenerate the referral, while standing in the office and waiting. We thought the worst was behind us, sadly, we were mistaken. We did see this orthopedist, however, he advised surgery is needed, and he does not perform them any longer. So, we signed releases, and requested the medical records be sent back to the Dr to authorize another referral from the referral coordinator. We are now 20 days later, after calling every other day, asking about this referral, having to explain every single time, that this is a second referral, leaving detailed messages why I am calling. Never ever getting a call back that is being promised. Finally yesterday, a breakthrough, turns out, the referral coordinator now needs the actual name of the Dr. we will be going to, NOT just the practice. Again, I only know this because I called. I called back today with the info, and was told, that the info is in already, and the referral is being processed, Weird. After giving the person who answered the phone the third degree, turns out, the name that was entered in the referral, was the one of the FIRST ortho Dr. !!!! Unreal. I am stuck with them, until this process is complete, but as soon as we are done, I will never ever return there again, and I will make sure no one I know ever goes there. read more

This practice is not professional at all. I had an appointment which they cancelled and rescheduled me for an appointment on a day that I was not available without ever speaking with me. When I called the office to reschedule I was on hold for 30 minutes and then I was told that I would have to wait three weeks to be seen. That is ridiculous since the cancellation was on their end. I wasn't even going to have an in office visit, it was a zoom call. I have a medical condition that has to be monitored and can't wait three weeks. I'm totally disappointed with the practice and I'm looking for a doctor that cares about their patients. Orlando Family Physicians does not. read more

If I could give them zero stars I would. This dr office is a joke. They dont practice medical care at all.You make appts, they cancel them without telling you and when you show up they tell you , you didn't have an appt. This has happened to me 3 times and my husband twice. The staff is not helpful at all!! I even moved locations thinking it would get better. To my surprise they were just as terrible. DO NOT GO HERE!! There is no such thing as an emergency or urgency with them. Your health is not taken seriously at all!! I have tried for 6 months to get answers in regards to my health and imbalanced blood work and i still don't know anything. TERRIBLE!!! read more

All the personnel here are very professional. They have improved a lot their time management to take care of the patients. I did not give a *5* because I believe they can still do a lot more improvement on time management. That aside, the doctors, in my case, Dr Leslie Garcia and Dr. Octaviani are extremely interested in their patients; these two girls really know their profession. They go the extra mile in finding the right treatment for you, and most of all, they listen to you. The same I have to say about Dr Maza, Dr Salehi, Dr Gonzalez; all of them have given me the best of care when I have needed it. All the nurses, like Lisbeth are extremely good, and the office girls, like Yosmara who takes care of our paperwork at Nowell go the extra mile to perform their duties efficiently. read more

My name is Evelyn Rivera , I'll been a customer of the clinic for years. I ask them for a refill that I haven't got since November, on February 10, I need the office or my dr to approve my refill. Well as today February 23 I call Walgreens and they said the dr hasn't sent the prescription, then I call the office and they say they already sent it in to Walgreens, so who I'm going to believe. This is incredible and unacceptable, I need my meds. Another thing they change your dr like you change your clothes, I'm going to my 3rd dr in less than 6 months, Ridiculous . I'll give them 0 stars. I will notify my insurance read more

The service is sub-par, at best. I've had to get on line the past few months and complain just to get someone who says they are management so that they can call the place and get them to take care of me. For the past 7 months, all but one of my 30 day prescriptions have taken me 38-45 days to fill because of this. That one anomaly was when a manager assisted. My latest expired on Dec 20th and after complaining and speaking to another manager, I finally got an appointment yesterday for an 11:00 AM appointment today (Dec 29th). However; since making this appointment yesterday afternoon, I just received my 3rd call from them to collect my $30 co-pay!! This place is not run like a medical facility that truly shows they care about their patients! This is my last appointment with them as I am changing to another Doctor. Don't waste your time. read more

Absolutely dreadful experience! Made me reschedule my appt twice, and once while I was pulling into the parking lot. Had to wait 2 hrs before seeing a nurse (not even a doctor). Now, they won't approve a referral to specialist without having me come back even though the sent me to get an MRI for my extremely swollen knee. Awful people, awful service. DO NOT GO! read more

The worst clinic, they treat elderly patients like trash. The case managers here should be supervised for quality purposes and they should listen to all their calls. They are such impatient and aggressive, they don't even say their names because they don't want to get in trouble. I witnessed an elderly person being treated so bad in one of their clinics. She was told if she didn't sign the paper, she had to pay for her visit or if they would kick her out. They never took the time to explain, but instead aggressively did verbal abuse to an elderly person. They just went to her in a very rude manner including the front desk and manager of the clinic. The elderly person cried, I could see sadness in her eyes. The case manager Margy told her to find another clinic and send her back to her city. I heard the manager saying that they don't see elderly patients in that clinic. I really don't recommend this place at all, they are careless people. The case managers in Orlando Family Physicians are careless and the staff is careless. Terrible service in the Goldenrod location. read more

Can't stand these dr order tests procedures after appointment is over. I had no knowledge of necessity or reason behind tests ordered. Dr head in computer more than time spent with you. read more

I am usually in and out in 1 hour or so. They seem efficient for the most part. There is a language problem with some of the doctors, but my doctor seems to be doing about the same as any of my previous doctors. My friend has bone cancer and and couldn't find a doctor. This place takes takes Sunshine Health Medicaid and he now has an appointment first time in years. The case manager was very helpful in getting this started. He called me back, even though he was very busy, to help. Maybe things have improved here, but really I have had no issues. read more

Ok so mind you I never go out of my way to write reviews. However... This practice is absolutely HORRIBLE! It takes FOREVER to get a hold of anyone! It takes DAYS to get a prescription filled, even though they tell you you can put request for a refill on the web portal, that NO ONE checks. Every month there's a different procedure of getting my prescription refilled because no one knows what they're doing! Thank GOD I don't have a life threatening illness that I would NEED my prescription refilled or who knows what could happen?! Also, I completely understand that we are in a large Spanish speaking population (which most times I LOVE) but a lot of the employees don't speak English, or have a hard time communicating in English. Which is fine, however when it comes to your health, there NEEDS to be clear communication. Which ALOT of them don't have. I can't wait to switch practices because this place really needs a complete upgrade is professionalism, procedures, etc. read more

Terrible Practice. You can never get through to them. You call and are put on hold by the automated system and you hold for anywhere from 5 to 7 minutes and then are disconnected. Sometimes you will get a recording asking you to leave a message and telling you that you will receive a call back within 24 hours - you don't. They also tell you to e-mail them. This is useless since they do not respond. To get them via phone or e-mail is next to impossible. read more

Absolutely the worst practice that I have ever had the displeasure of experiencing in my life! They have far too many doctors and patients and they are disorganized and inefficient! I have waited for over a month to get a referral to a doctor that I have been seeing for over 2 years. I have waited for over 3 weeks to get referrals for follow up appointments from a hospital stay. And, my primary care physician...I have never met the man! They put me with a nurse practitioner, then a DO, and they were both incompetent! The DO didn't note any of the 9 meds that I was sent home from the hospital with, nor did he take down the information for the follow-up appointments that I needed referrals and authorizations for. Also, unless you are fluent in Spanish, DO NOT GO to this practice, as they claim (illegally, btw) to be a "Latin Practice" or so said the DO. The last time that I was there, a young man brought me back to a room to take information and get my vitals, and he couldn't speak or understand English and couldn't even figure out how to use the computer and had to get someone to help him. I have no idea if the information he entered was correct. I asked him when he was going to take my vitals, and he turned around and told the DO that I refused to let him take my vitals! I am switching my primary care to a doctor of internal medicine and will never, EVER go to another "Doc in a box" Family Practice factory again! If I could give this place negative stars, I would! They get a big, fat, THUMBS DOWN from me!!! read more

Cristina favero is such a rude person treating others my wife went there and she had so bad experience with this person she was so impatient treating people like superior to them . U guys need to treat your doctors before they treat your patients . read more

I switched from my primary physician to these folks here and I now realize what a big mistake that was. These people don't even have the courtesy to call you back when their answering service says they'll do so within 24 hours. There are no true professionals working in this office, everyone seems untrained and unworthy of the difficult task of providing healthcare. I see the one star rating out of 10 reviews and it's no coincidence. My advice to these people is try a different profession. read more

The most unprofessional group of doctors I have ever met. Not only is there a long wait time for ANY appointment, but I was told that a referral that I need for surgery would be sent within a week of my request. Well it's been 4 weeks and no referral was sent, and I was told to find another PCP. Don't go here if you don't want to waste your time and money read more

Horrible place to go!!!!!!!! People there don't know what they are doing. You call for an appointment and you have to wait forever just to speak with someone!!! And when they don't answer you leave and message and they never get back to you. Waited for about two hours just for blood work finally I got up and left. Never again read more

I met with Dr. Khodor. It was efficient and impersonal. He was not there for follow up. I met with a woman who spoke no English and I speak no Spanish. I tried following up on the phone for some directions in English. After ten minutes on auto hold, a person told me to hold. Ten more minutes and they hung up on me. read more

I would like to introduce the phrase "positive patient experience" into Orlando Family Physicians' vocabulary. I went for a new patient physical and the only good thing I can say is that the doctor washed her hands prior to "examining" me. The office was a disorganized mess, no one smiled or introduced themselves. I could ignore their impersonal and unpleasant demeanor if I felt the medical care was good. Sadly, that was not the case. A complete medical history was not obtained, no one explained their process, there was almost no chance to ask question, the few I did get in were answered very curtly, and physical exam was nearly non-existent. Whoever heard of a physical where the patient remains fully dressed including shoes?! read more

I'm disgusted! This is NOT a "Family" Practice. I scheduled my 7yr old daughter an appt for a school physical. Mr. (Not Dr) Youssef Khodor told me to 'Teach her not to be overweight'.. She sees an endocrinologist at Nemours hospital because she was diagnosed with premature adrenarche (early puberty) her bone age is 10yrs old. Even though she is 7 her body is as of a 10yr old, which means she will start puberty. She has implant surgery next month. He knows nothing. She asked me if he called her fat when we left this office. Do not bring your family much less children here! read more

Update on 7/13/17: Still waiting on my referral that was requested ON MAY 9th 2017??!! This place is garbage and their referral coordinator is absolute garbage. She has caused a MAJOR set back in my recovery, since I have been unable to get into physical therapy as prescribed by my orthopedic surgeon. I hope she suffers an injury someday and is forced to deal with somebody like herself in order to get what she needs taken care of. read more

Irresponsible record keeping and spiteful, negligent care. Honestly, my original visit with a nurse practitioner was a positive experience so no complaints on that first visit as far as that particular ARNP's care. My only issue was her primary language is Spanish and I found her difficult to understand plus the staff spoke Spanish around me and about me. The front office staff is overwhelmingly apathetic and not helpful. I had an appointment that was missed due to a migraine and vertigo and had to cancel the morning of my appointment. I DID call to cancel through a blinding migraine and explained that I could not walk much less drive to the appointment, apologizing for the inconvenience and offering to accept any cancellation charges. Meanwhile I have been with several specialists for various issues based on referrals made, many appointments taking some time to schedule. The week I missed that appointment I had three others with ongoing testing so I decided to wait to reschedule the "follow up" until more progress was made. Meanwhile I had a concerning mammogram and was recommended for biopsy. The office looking to do the biopsy called and faxed requests several times and was met with a reported "uncooperative" attitude so I attempted to expedite, starting with and explanation and, "can you please help me?" I called four times and was put on extensive hold and/or cut off (hung up on) after some mostly useless discussion. I finally got an explanation that I needed to have an appointment there before they'd do the biopsy referral, although they were not involved with the insurance approved mammogram or ultrasound and my gynecologist had already send over biopsy scripts. The truth eventually came out with the scheduler commenting that I "didn't bother to show up" for the last appointment and didn't call them and so they were in no rush to schedule me. In fact I did call, as explained above. They said no appointments until late January which may potentially jeopardize my health due to delayed diagnosis and treatment. I can't do anything about their failure to note my reason for cancellation and I can't very well drive with a migraine with aura and vertigo. It's extremely irresponsible as a caregiver facility to delay treatment out of spite. If you value your health, go anywhere else. They have no concern for your health. I would like to review their phone records for the date I called to cancel. Now it's nearly Christmas and I had to cancel that biopsy, which is obviously stressful, more-so for my partner than for me. I wonder how many times this practice has been sued? I've changed primary care providers and now have to start over. read more

The worse Dr office I have ever been to. I went there for one thing and the thing they should have addressed the nurse practitioner didn't say anything about it. For my next appointment I told them I wanted to see a "Doctor" not a nurse practitioner and they looked at me like I was speaking French. I said do you have doctors and very slowly she said they did have doctors. They gave me an appointment with Youssef Khodor and after reading his reviews I canceled. No patient said anything nice about that man. In my opinion they really need to close both of the offices down. I had to go to the office and make an appointment because they never pick the phone up!! I will never go back to this place, I would rather go to the ER..I had to put something to rate this place but it should be a zero!!' read more