I scheduled an annual wellness visit, which my insurance covers at 100%. Before my appointment, I…read moreconfirmed my coverage and understood that there should be no copay for a preventive annual exam. When I arrived at the South Conway office, I was told I had to pay a $60 copay "just in case" the visit ended up being billed differently. I did not feel this was fair, especially since my insurance clearly covers annual preventive visits at 100%. Because I disagreed with being charged a copay for a covered service, I chose to cancel my appointment and requested a refund of the $60, which was provided. Unfortunately, this meant I lost time from work and wasted part of my day for an appointment I was unable to keep. I understand that clinics have billing policies, but patients should not be expected to pay upfront for services that their insurance has already confirmed as fully covered. I hope management reviews this policy so other patients do not experience the same frustration.

My sister got an incredible experience there today, from the door a person fully protected is…read morechecking the patient's temperature, and inside everyone es wearing mask and gloves. Congratulations you are the best. Thank you all for an incredible job.

5 Stars for a prompt and friendly PCP…read more I've been putting off getting a Primary care physician for a while, but had several people recommend Dr. Maharaj and finally called to schedule a new patient appointment. It took 6 months to get in for my first appointment, but it was worth it because now I'm an established patient and can get in whenever I need. My suggestion? Make the appointment even if you think it's too far out. You can always cancel if you find another PCP that can see a new patient sooner, but establishing yourself as a patient is key. The office is located near the Target shopping plaza just outside of Baldwin Park in an office building. It is pretty basic, but clean and the woman at the front desk was very friendly. A nurse brought me back to take my weight and medical history. He wasn't the friendliest and I heard him tell several patients he was tired (when they asked "Hi! how are you?" I can definitely understand being at work when you're not feeling up to it, but it made me a bit worried he was tired because he was sick and being in a doctor's office already has me worried I'm going to catch something... Anyway, Dr. Maharaj came in and was a pleasure to speak to. She was clearly very knowledgeable, and spent time asking me questions and running a quick physical exam. Overall, I had a great experience and though I hope I won't be there often, I feel I'll be in good hands when I need it. Quick note: Looks like they offer some aesthetic services like botox as well as other services like well-woman exams.

I love Dr. Priya Maharaj and her entire team. I've been going to her for years and this place is a…read moreone stop shop. I get my annual physical and well woman exam as well as manipulation because Dr. Maharaj is also an osteopath. It's amazing how she can feel her way around and can tell where your body is off alignment. I always feel amazing after a tune up! I also love that this is a small business. It's private practice, not a big hospital. I feel genuinely cared for by Dr. Maharaj and her entire staff. She even had her son intern one summer and he was so professional and attentive. Almost forgot to mention, she also administers botox, fillers and other beauty procedures. I've never gotten it before and I won't go anywhere else because Dr. Maharaj is an artist with these shots because she makes them look so natural and not overdone. I also love the fact that an MD is injecting them vs a esthetician at some beauty bars.

Dr. Z is thorough, professional, and caring. I've been seeing her for a couple of years now, and…read morehave excellent results. Recommended

Dr. Zelikovsky has been our family doctor for the past 5 years. She is always attentive and…read morecompassionate, no matter whatever is ailing us. She gives thoughtful consideration to explain her recommendations and we could not be happier to find someone so competent and caring.

Great doctor and very accommodating staff!! Highly…read morerecommend!! Never any issues at this location.

Dr. Awan is highly knowledgeable and extremely kind to all his patients. He takes time to listen to…read morethem, explains the treatment, and is very thorough. He is also a great mentor. You will never regret having him as your provider.

Dr. Janovitz at Family Medical Center was recommended to me by one of my doctors who sees him and I…read morejust adore him. The office staff are all fantastic to deal with, especially his nurses. He's always warm-hearted, genuinely caring, fast but doesn't rush. More than worth the drive for me to see him. His office has appointments as early as 7am, as late as 7pm and even on Saturdays. They also offer x-rays, Dexascans, minor surgery, audiological screening-things for which you usually have to get a referral for and cough up another co-pay. They offer aesthetic services, too. I very highly recommend this Doctor and this office.

I just went to see him and he is great. I am glad that I found a local doctir that seems so…read moreknowledgeable. As mentioned previously, the staff is great too.

My first mistake in moving to Florida was choosing this practice for my healthcare needs. My…read moresecond mistake was reading YELP reviews on this practice for their other locations they have and thinking well it will be different at the Semoran Blvd practice. I made a new patient appointment with Dr. Felipe Lugo at Family Physicians Group. I know that the later you make an appointment in the day the longer you wait since Doctors tend to run behind. I choose the first AM appointment once they opened up at 8:30 am thinking I wouldn't necessarily have a wait. Boy was I wrong. Once I was in the patent exam room, I still waited an hour to see the Doctor. I specifically told the Nurse and the Dr, Lugo that I was only there for a new patient physical and NOTHING else. This is because my employer provides a financial incentive into your HSA account to help offset your annual deductible for annual physicals. Both the Nurse and the Physician acknowledge and said they understood the purpose of my visit. Low and behold I get my bill and it was not billed as a physical leaving me with a copay and loosing my financial incentive. I have called the office multiple times and constantly get a busy signal or they will answer and say please hold and immediately put you hold for several minutes. I've left messages with the front desk to ask the Nurse to call me back so they can send the appropriate notes to the Billing Dept but after three attempts asking the Nurse to call back and NOT receiving a return call I've given up. Multiple calls to billing result in the same "busy signal" and the one time I actually did get them I was told the billing codes come from the Physicians office so they can't help. Basically, this practice is way too big to run efficiently. They have over a dozen locations so they have grown so much that they are to inefficient to run an operation. In addition I have been on a medication for years that is quite common and is handled by a Primary Care Physician. The medication does require blood work every 3 months. The doctor didn't seem to understand why he needed to do blood work for this medication every 3 months and I had to educate him on the reason why. STAY AWAY FROM THIS PLACE!

I try to not ever write heinously bad reviews but this place has earned it. I have been coming here…read morefor years, which is my mistake, I will own. Mostly because it's close to my house and they take my insurance, which had been the only reasons why I continued to come to this joke of a doctor's office. First, whenever they actually properly schedule an appointment, you never go in around the time that it's actually scheduled. It's always an hour or so after your appointment is actually scheduled. It takes a month to actually get an opening for God knows what reasons. Good luck if you are sick, you might die or heal quicker than you can actually get into this place. The receptionists are always unfriendly and/or even rude. Once you are inside the room waiting for the doctor, it takes 15 + minutes for the doctor to actually enter the room. Once there, he spends about 4 minutes with you making you feel more like an inconvenience than anything. Every. Single. Time. This most recent visit, I debated even returning but since I am moving out of state in a week, I didn't want to find a new doctor. I have had a wrist problem for over a week and called on Tuesday, February 14 at 9:40am and spoke to someone for 2 minutes (as indicated on my phone records) and she scheduled me for 1pm that Friday with a brand new doctor (shocker). When I arrived at the scheduled time, one person sat in the waiting room. That's it. As I spoke to the receptionist, Maggie, to check in, she informed me that I did not have an appt. She asked me who I spoke with, to which I responded that I couldn't remember her name. She said they don't keep records of phone calls so there was no record that I had called, even though I showed her my record. I asked her if they could sneak me in or do anything for me since they dropped the ball. She said all the doctors were fully booked. Let's remember that there was one person in the waiting room. ONE. She told me I could go to urgent care if I wanted or wait to speak to a nurse. I waited to speak to a nurse. The nurses name is Jessica and she was kind but just told me the same thing. She also said I could speak to an office manager on Monday. No thanks, I will go get the proper service elsewhere. I'll also mention that they have given me three doctors in 5 years. 3! When I lived in Michigan, I had the same physician since I was young throughout early adulthood. Please refrain from using this location. They do not actually care about helping people and are ludicrously incompetent. I did get upset and cry, but I have been in pain for over a week and their indifference was truly awful.

This pediatric office is AMAZING! My son was previously…read morebeing seen by another office, and all I can say is that THEY can get a course from this office on what it is to be courteous, professional, helpful, mindful, kind... I can go on, but I'm not sure theres enough space for all the adjectives I have in mind. If you are looking for a good Pediatric facility with Great Doctors and an amazing staff, dont miss you, bring your child to the Pediatric and Family Care office in Kissimmee.

I am thrilled to write this review because I can't wait to share what a prize it was to find Dr…read more Bumgarner and this clinic! I did a lot of research on clinics and doctors individually before I decided where to take my baby. I will not compromise unless I find someone who is kind, patient, sweet, experienced, thorough and extremely knowledgeable--Dr. Bumgarner is all of those things. After our first visit with her I was absolutely delighted and felt so grateful to have found someone like her for my little one. The nurses are also wonderful and everyone in the staff shares the same wonderful traits to make you feel completely at ease, reassured and welcome. From the moment you arrive, or even when you call, they make you feel like a priority and well taken care of. Oh, and it's worth mentioning that the clinic is spotless and super, super cute! Gave me ideas on how to recommend my baby's room! :) I couldn't recommend this amazing doctor and clinic more. If I could give it 10 out of 5 stars, I would. Don't hesitate to bring your child to Dr. Bumgarner. You and your child will LOVE her!

Rude, short, unprofessional! The front desk staff doesn't acknowledge you when you walk in the…read moredoor. runs behind schedule constantly - I've had to leave twice because the bloodwork appt and Dr appt was 30 min late. Dr very nice and sweet but asks leading questions when given a sample of the brand name and a generic prescription for migraines, she asks if the brand name works? I said "yes it does" so she only documents that in the progress note and nothing about the generic that she already gave me 36 pills for prior, so THAT is why the nurse tech assumed correctly that when I called for my migraine medication refilled, she initiated a request for the brand name medication I had only 2 sample pills of prior. This then began a long insurance process unbeknownst to both myself and the Dr, however, when I asked to cancel the prior auth for the brand name and just refill my generic migraine meds, he continues to say he will "put a request in and ask the doctor for a recommendation". I explained that's what I had been advocating for & that it's been 3 weeks of back and forth phone calls while I'm working with these debilitating migraines. The office manager states that he "doesn't know what I want" and he will be discharging me with a 30-day prescription for the generic migraine meds I INITIALLY ASKED HIM FOR at the beginning of this 20-min conversation. Will try to push the prescription name brands of medications just to receive a kickback even at the expense of the patient. Shameful. I profusely THANKED him for doing the wow-so-difficult service of sending my prescription migraine medication so I can stop this pounding in my head and not have to jump through hoops because his nurse tech "didn't know" better. The patient is suffering and their lack of care and regard to save face and ego is shameful.

DR April Smith-Gonzalez really cares about her patients and so lucky to have her . Love getting OMT…read moretreatments with her.

One of my best doctor appointments. The way time was super quick, the front desk was really kind…read moreand welcoming. The doctor herself was very professional and kind as well. Answering any questions I had.

Doc was thorough and listened. So hard to find a good PCP,". She is a diamond in the rough…read morelandscape.

Great doctors! Great staff! They always answer the phones, theres never a long wait! Dr Oquendo has…read morebeen my doctor for about 5-7 years and he is phenomenal! Intelligent, kind and listens. That's what a GREAT Doctor does. He never rushes me out, he always checks my overall health I'm genuine concern and the offices are always clean! The schedulers are amazing! I have no complaints at all! They speak Spanish and English ! Very grateful for Dr Oquendo, he's always taken care of me and taught me how to treat myself at home! I LOVE LAHENS MEDICAL CENTER! I ALWAYS refer people to them and always will! Happy and grateful patient!

Very disorganized and confusing for patients. They don't call to remind you/confirm appointments,…read moreand if you don't show up, you won't be able to get another appointment for about 2 months minimum. I've been going for about a year through telemedicine with Covid, and now they have completely removed telemedicine appointments. I am also told that I now have to get a urine test every month to receive birth control pills? Seems like a way to get extra money. And good luck remembering your doctor because it's always changing. I was just put on hold about 5 times, each time another person answers saying "hello?" And i need to repeat all of my private information along with everything I was just inquiring about. Please get more organized. You just lost a patient.