I do not get all the hate in these reviews. Doctors do not magically know what is wrong with you just because you walked in and paid your co-pay. Furthermore, they dont want to immediately jump to surgery either as surgery may not fix it and may incur other issues. Calm down and trust the process, people. With that said, this is for the Porter/Shorter crew concerning my knee. Had ACL surgery long ago by another doctor which has generally done well. However I do get pain in same knee if I run. So I was fully prepared to go in and be told that my knee surgery 15yrs ago didnt quite fix it. But it turns out maybe I just have arthritis. So we will try treating that and if that does t work we will progress to the next step. Again, patience. Trust the process. read more

It great service. I've been having shoulder pain issues and went to see them. They told me nothing g was wrong and just rest it for a bit. The practitioner I saw gave me her card and said to call them if it gets worse or doesn't get better. Well, the pain has gotten worse, so much so that it is impacting my sleep at night. It's been three weeks and I'm exhausted, haven't gotten a good nights sleep, at all. Called them to see the doctor again, since this is greatly impacting my quality of life. Can't see me for at least ten days and that's in the middle of a period where I will be out of town. What's the point of giving me a Card and saying to call them and they will get me in right away. Not very good service. read more

I have been going to Ortho Arizona for over 6 years, being treated for bilateral arthritis of the knees. Dr. Cynthia Kooima and Clayton Bates, PA took great care of me. I could not be happier with my bilateral knee replacement. No more pain they are great and I highly recommend. read more

I have been a patient with Dr. Thomas' office at OrthoArizona for about eight years. OrthoArizona was founded in the 90's and is owned by 21 orthopedic surgeons. Since I've been a patient, I've had four knee surgeries, and each time, Dr. Thomas and his team have been amazing. He has one of the best bedside manners but also keeps it real, which I truly appreciate. He is one of the best orthopedic surgeons I've ever seen and one of the best in AZ! I drive 45 mins each way just to continue seeing him. I highly recommend him and his team for your orthopedic needs! read more

Drove for 2 hours to see Dr Mario Tayler.... Staff... not a single hello from ANYONE... Tayler assistant Kion.... not one personal inquiry... irritated to be alive... Dr Mario.... plopped on the seat and grunted answers irritated (perhaps hungry close to lunch) No empathy ... no compassion... bed side manner of a rock....no treatment... no direction... no advice and closed with get a pain shot and walked out.... I and the physician with me were... is that It?... Yes... no departure idea no good luck no nothing.... no referrals... no direction read more

Sat in examine room from 8am to 8:45am. 8 am appt. Staff laughing and talking almost constantly to each other. No one came in. So I decided to leave. On my way out, the dr said he just litteraly got to the desk. I said F*U and walked away. He said 'we don't accept that kind of talk' told him I don't accept their kind of service. He went right to their check out desk to complain about me!!! Hahaha, he sure was quick to do thst. They don't even deserve one star. read more

Dr. Montague has been proving conservative care for a locking tendon ultimately resulting in surgery. We are back today as a post surgical evaluation. Dr. Montague Ives-side manners, and ability to communicate procedure, expectations is appreciated. read more

OrthoArizona - Lobby, Dr. Montague hand specialist - Sports Medicine Near Me - Gilbert, Arizona

My first visit to OrthoArizona, huge facility. Two floors of factory dr office, pretty nice. I got there 30 mins early because I wasn't able to do the new patient signup on-line. That was my first clue, when it won't let you download any of my insurance and ID. Also an issue with the Hippa release. you cant select 0 or 1, apparently you are forced to select THREE people to release your HIPPA info to and I do not wish to release it to at any, NOT AN OPTION. I don't know what is after that because I quit the broken on-line sign-in. 52 minutes after my appointed time i was taken in the back and it was apparently the first time anyone looked at why I was there. I was there for a very simple procedure, had a referal from a PA that said what it was for. When I made my appointment we went over what I was being seen for. So the Medical Assistant says to me DR soandso doesn't do that procedure. I'm shocked, so apparently NO ONE reads anything about you ahead of time, why schedule me for it then?? So I'm pissed and leave, 2.5 hrs wasted including drive time, 1/4 tank of gas and I'm back to doing surgery on myself because its beneath this organization. I spent 15 yrs in the medical industry and between that and what Ive seen of the medical industry it is pretty sad how the patient is disserviced. read more

rater8 Healthcare Reputation Management I had the misfortune of seeing Mr. god's gift to the world, Dr. Maxwell Thomas, for a knee injury. As a new patient I was told to arrive 1/2 hour early, and I complied. After about 45 minutes I was shown to an exam room, and left there for more than 1-1/2 hours before his highness arrived with a "scribe". This sorry excuse for a doctor never explained his tardiness, and interacted with the scribe more than I. I had been told it was urgent that I see this man by Julie Kennedy, who I had seen previously, and did like. I was told by her that I needed total knee replacement. Dr.Maxwell's answer to my problem was "complete bed rest" for a month, and then return to see him. I have never in my life encountered such an arrogant doctor, and this is after working 30 years in hospitals. After a month of "bed rest" and just getting weaker by the day with no improvement in my knee I decided to see another orthopedic surgeon who is highly regarded in the community. He said he would NEVER recomment complete bed rest for a month. He injected my knee, did a complete examination (something Maxwell DID NOT DO), and said that in about a year I would probably need the knee replacement surgery. It is now more than 1-1/2 years later, and I have yet to have knee replacement. All in all, seeing Dr. Maxwell was the most humiliating, unpleasant encounter with a physicians I have ever had. Julie Kennedy, PA read more

Waited 3 weeks to get in after an injury and the doctor was over an hour late. When I finally got taken back to my room, they did not have my MRI or my x-ray records available nor have the doctor reviewed them. Things happen, however not having had the doctor even look at or have availability in my records as I've been waiting over an hour and a half in the waiting room is not acceptable read more

Extremely long wait times at the office And very difficult to get a hold of. If this is your only choice then I get it but if you have a choice try somewhere else. read more

I am an 85 year old female. I have fell once in December, 2025 and again in February, 2026. Both times I injured my left shoulder and arm. I have a high tolerance for pain, however it became too much and Dr Bates gave me injections that really helped a lot. He was a very kind doctor. The last time Dr Steven Porter went over my injury and explained what was showing on the xray. He then went over the treatment and explained everything and gave me a choice of what I wanted. The shot he gave in my arm worked miracles. I got a full nights sleep, the first since my second injury. Dr Porter was very patient and had great bedside manners. I would give him five stars! read more

Zero stars. Literally every time I come to any of their locations I sit in the waiting room no less than an hour past my appointment time. I am beyond frustrated with this clinic. They even called me to come in early and made me sit an hour before calling me back. If I came late I would be turned away. Do better. Im losing hours of work. Maybe I should send a bill for my lost time. read more

I've actually had a good experience with the doctors I've seen, but their practice has incredibly deceptive billing. They lied about the price of medical equipment, waited to bill insurance for nearly a year (long enough we can no longer dispute it) and then sent me a bill after a year! They're now dragging their feet on releasing my medical chart to me. Horrible business practices. read more

A PAINFUL AND FRUSTRATING EXPERIENCE - WOULD NOT RECOMMEND If you enjoy enduring excruciating pain with minimal treatment options and unhelpful aftercare, then this orthopedic facility might be for you. I scheduled an appointment with Dr. Dinowitz for relief from severe pain in the base of my thumb. Initially, his medical assistant, Kai, was excellent--friendly, communicative, and thorough. After an X-ray, I waited for 30 minutes, only to be seen by a PA instead of the doctor I had scheduled with. When I expressed that I had specifically requested Dr. Dinowitz, the PA abruptly left the room. Another 30-minute wait followed before Dr. Dinowitz finally arrived, asking me the same questions I had already answered twice. His only treatment suggestion was Voltaren Gel--which I had already tried unsuccessfully for months--before proceeding straight to a cortisone injection with no other options discussed. The pain of this procedure was agonizing, comparable to childbirth without an epidural. The discomfort subsided after 10 minutes, but the experience wasn't over. I was presented with overpriced splint options--either $40 upfront or $20 with potential later charges of up to $145. A quick online search revealed the same splints for just $30. THE WORST AFTERCARE I'VE EVER EXPERIENCED About 45 minutes after the injection, sharp pains started shooting through my thumb. By 8 PM, I had exhausted all over-the-counter pain relief with no effect. I called the after-hours line, only to receive dismissive advice from Dr. Ryan Odgers, the on-call physician. His solution? Call 911 or go to the ER --completely impractical after a procedure that should have included proper pain management. When I requested stronger medication, he claimed he couldn't prescribe narcotics. I endured 10 hours of unnecessary pain due to inadequate care. With the high premiums of private insurance, I shouldn't have to choose between suffering or going to the ER for relief. I do not recommend this facility. The poor communication, lack of treatment options, painful procedures, and unacceptable aftercare make this place one to avoid. read more

had surgery done and follow up appt has so far been changed twice. Dr has decided he will only see patients now at 8:30 or earlier on one or 2 days a week. Would never have surgery again at their hospital. read more

I'm a current patient with Dr Austin Smith. I'm waiting to get a hip replacement. The staff at ortho is horrible!!! The scheduler is telling me she's been trying to get a hold of me and I have no record of her calling!!! She told me it's my phone. lol. And then she told me she couldn't get me in till after the 1st of the year!!! WTH? It's been over two weeks after seeing the Dr and nothing is scheduled!!! I'm so upset with this business. Would not recommend this business to anyone!! read more

Absolutely horrible customer service. I tried 4 times to cancel an appt and was put on hold for a total of 70 minutes. I tried to get a refund of the office visit fee that I paid days during online check-in about 5 days before the appointment and before I had to reschedule. You guys should be ashamed of yourselves for this horrible service. read more

I recently had a procedure at OrthoArizona in Gilbert, Surgery center. Great treatment there. However, after following instructions & taking 800 mg of ibuprofen and icing, I was experiencing pain. I left a message for his medical assistant at the Gilbert office, which is separate than the surgical center because ibuprofen and Tylenol weren't helping. I was very specific that I only needed a small amount -- not a long-term prescription. Instead of being treated with understanding, the medical assistant called me sounding dismissive and questioning my request. I was in pain and didn't feel like arguing over something so simple, so I had to hang up. I understand there are restrictions on opioids, but I have no history of abuse and have had multiple surgeries in recent years, so I know my pain levels. I take ibuprofen regularly for spinal issues, and it still wasn't enough. What bothered me most wasn't just the denial of pain relief -- it was the tone and lack of empathy. Because of this experience, I will not be returning. I expect respect and compassion from a medical office, especially after paying for care. This interaction left me feeling judged rather than cared for. read more

I use Dr. Crooks, Ortho Arizona for my issues with my back. I have nothing but good things to say about Dr, Crooks. However, the North Scottsdale office at 9815 N. 95th St, Bldg. H, Scottsdale AZ 85258 has really dropped the ball for my - BIG time. 2/23/2026: I have a ADOT Disability Placard. On 2/23/2026, I sent the office a letter, a completed application and mailed it to their office, along with a self-addressed, postage paid envelope. All they had to do was sign and date the form and mail it back to me. Seems simple enough. About three weeks later, I called and emailed numerous times to inquire on the status of my ADOT application. No answer. 3/15/2026: I called on about 3/15/2026, and left a voice message on their auto-attendant. No call back or reply. 3/20/2026: On 3/20/2026, I remailed the information included in my original 2/23/2026 letter, with the completed ADOT form, again with a self-addressed postage paid envelopment. No response. Late last week, I receive a call from Ortho Arizona - 95th St office, V. Rios, to inquire about one of my voice messages. I explained everything from A to Z. She told me to send her the original 2/23/2026 information. I told her that I would need an email address because I could not attach WORD and scanned document to a text message from my phone. Shortly after our conversation, I got a text informing me to attached to original 2/23/2026 information. BTW: She completely ignored me not being able to attached WORD document on my computer info to a cell phone text. I replied back explaining I needed an email address. I shortly got a reply with an email address. I forward all of the 2/23/26 information attached to the email address and asked that they acknowledge receipt of the information attached to the email. NO REPLY. Because my email was not returned as "Undeliverable" and my email showed up in my "Sent" email folder, I can only assume that it was delivered. My ADOT placard expires on the last day of March 2026. I began my" journey" on 2/23/2026. Neither of my two letters was return by the USPS as undeliverable. It safe to conclude that each letter was delivered. Letter's not replied to, emails not replied to, etc. etc. I have to give Ortho Arizona North Scottsdale, 95th Street office and BIG FAT F. Only because I do not know anything lower than an F! FYI: Most of the dates are accurate. However, a few I had to guess. But gthere was no guessing on what happened. NOTHIN! read more

I had a wonderful experience with Ortho Arizona. If you must have orthopedic surgery or therapy I highly recommend this practice. At my first appointment for a painful right shoulder I was given non-surgical options and referrals as well as information about a shoulder replacement. After going through pain management and physical therapy with little improvement I opted for a reverse total shoulder replacement. Dr. Michael Hayman did a fantastic job and I was surprised at my quick recovery with minimal pain. Gabrielle Garrison, his nurse practitioner, was very helpful and supportive both pre and post surgery. The physical therapists at the same location are dedicated and thorough and I give them a lot of credit for my successful recovery. The office staff and radiology techs are great as well. As an older person I did not expect such a successful outcome but that's exactly what I got. If I ever need any other orthopedic procedures I will not hesitate to call Ortho Arizona again. read more

Avoid this office unless you're okay with being ignored, disrespected, and dismissed. I am beyond disappointed with the experience I had at this office on Friday, September 19. My husband and I took time off work for my 8:30 a.m. appointment and arrived early at 8:15 a.m., as instructed. Despite this, I wasn't seen until 9:25 a.m., which left me anxious about missing a second, unrelated medical appointment later that morning. When I politely asked about the delay, the x-ray technician told staff I needed to leave by 9:45 -- to which they responded with eye-rolls, rudeness, and complete indifference. No one made an effort to move things along, get the doctor, or even offer a basic apology for the 90-minute delay. Eventually, I had to leave without ever seeing the doctor, despite having already paid the $67 copay. That same day, I rebooked in person with Dr. Song, a doctor I've seen before. The front desk confirmed my appointment for October 7, and someone finally apologized for the previous incident. Fast forward to October 7 -- I called to confirm (because I hadn't received the usual reminder) and was told my appointment had been cancelled without notice. Even worse, they falsely claimed I was a "new patient" and that Dr. Song was not accepting new patients. I am absolutely not a new patient, and this explanation was just an excuse for pure negligence. Let me be very clear: No one contacted me about the cancellation. No one verified my existing patient status. My husband and I had already taken another day off work and traveled to be there. The level of disorganization, unprofessionalism, and outright disrespect from this office is unacceptable. To make matters worse, I've left multiple messages for the business manager -- all of which have gone ignored. Lastly, I want it on record that if this office dares to send a bill to my insurance for the x-ray (despite never seeing a doctor or receiving care), it will be challenged. That would be entirely inappropriate and unethical. Summary: Rude, dismissive staff 90-minute wait with no apology Appointment canceled without notice or reason No communication or accountability No refund for a copay despite no service provided Ignored messages and no follow-up I've lost all trust in this practice and will not be returning. Think twice before trusting your health or time to this office. read more

They were great up until surgery, after my daughters surgery they act like you're just a number. I had a radiologist slammed a door in my face while I was trying to understand what all was being xrayed and if I needed to do anything. And they basically told me it's not safe for me to be in the room, but when I asked if they can cover my daughter with a vest to protect her reproductive organs they said it's not required anymore, as it's safe. Which contradicts what they just told me about it being safe? So as I took a second to think about that, another radiologist said "get in or get out, we need to shut the door either way" it was just very rude and a very unpleasant experience. They were all acting this way, if it was just one, I would think it's a one off, but the whole radiologist team in there was rude and had attitude with me.. this tells me it's a work culture issue here. I also have had a hard time scheduling followup appts with this office, and getting answers post surgery about prescription questions. I've had to call and leave several messages. Doesn't feel like as much care and attention as we got prior to the surgery. read more

I had my hip replacement surgery on Oct 2025 by doctor Genesh. The surgery went great as well as the follow ups. Their post-op service is excellent, they responded to my inquiry calls very quickly. I will move all my future needs from deer valley location to Mcdowell location even I have to drive 30 extra miles because what matters to the patients is how they get treated! read more

5 weeks from first visit no call no nothing. I called 3 times and had to leave a msg with the gel person. Ha. No call back Done with this place. read more

Anybody that ever goes to Ortho Arizona should not. They will call you the night before your surgery and ask for several hundred dollars. They will tell you if you don't pay, you can not have surgery. I did this.Now I am trying to get my money back. My insurance paid all of it. They keep telling me that a check is in the mail. Biggest lie since the pony express. read more

Needed very sharp pain relief in my right elbow, after, many appointments, xrays and an MRI, I waited for results that never came. After months passed, I called Ortho AZ, they said it had been too long, needed to do the process again..... read more

Had a post Op visit. 45 minutes wait and still waiting. This is NP visit. I heard Dr Cahalan 5x but Stacie Root, none since 46 mins ago. i wanted zero star but nothing lower than 1star. I kept checking with the front desk, i was told finishing with her patient then I'll be next. I really wonder if she is "IN" on time!!!! read more

This is from someone who THOUGHT orthoarizona (oa) was a great practice, PAST TENSE. I waited 3 months for an initial appointment with Dr. Edward Song of oa, then day before at 2:30 they cancelled it and told me that the earliest appointment was another 3 months away. They knew (or should have known) that I needed help as I am continuing extreme pain. They were the coldest, most merciless bureaucracy I have ever dealt with, I have seen more sympathetic and helpful tow truck drivers. If you NEED attention pick a different practice. read more

Made an appointment. They canceled. Didn't inform me. I showed up for them to inform me they don't treat sciatica. They had my films. And my diagnosis. Spinal stenosis with deteriorating discs with arthritis and bone spurs. Pinching a nerve. Presenting as sciatica. WTF does "Ortho Az" treat? Apparently not back pain. If i could rate them negative 5 stars i would. read more

I was called on 11/12 at 200pm that I needed labs early on Thursday, Nov 12 that I needed blood labs early on the13th for surgery Monday. ORTHO AZ WOULD FAX ORDERS RIGHT AWAY THAT P.M. to nearest Sonora Quest on Hampton and Southern. Guess what? No faxed orders at the SonoraQuest at 6 am when I was sitting in exam room!!! Tried to call Manager Cody to 3 times complain but no phone call.back. read more

They were nice and efficient when I came to my mri.. the facilities were clean and the staff was friendly

Customer service is terrible. You can rarely speak to anyone on the phone to resolve any issues you might have. If you are told they will call you back, they won't. They claim customer service excellence but it's not even close. read more

Takes too long to book an appointment. Once I confirmed my appointment for sciatica, it was scheduled 6 weeks out and appointment changed 4 times by OrthoArizona. Scheduling is unorganized and lacks customer focus. read more

Long wait when they were changing over to new system, waited almost 2 hrs. I forgot to ask the doctor a question when I saw him. I called and left message for the assistant of Dr. Porter to call me. I did not get a call back, called second time, she called back and said she would check with Dr. Porter and call me back. She did not, called 2 more times and left message and have not heard back. I wish you could speak to the people who work at the desk or could send an email. read more

Customer Service!! If you work in the front you should treat everyone the same! The white girl with the flannel on is always rude to me when I come. I stood in front of her for a good 2 minutes before talking there was no " I'll be right with you" or let me get to you as soon as I can" no greeting I get they were busy but I only seen one lady in the corner who greeted all her check ins and carried a small conversation with them. You need more people like her!! I wish I got her name. read more

if i could rate a zero i would. Worst customer care ever. You'll have better luck getting through via phone to a a radio show giveaway contest. Repeating recording to access the website is pointless as the website is equally inaccessible. Do yourself a favor and do not patronize this organization read more

very disappointed with Orthoarizona! They had me book an appointment and waited 3 weeks to see the doctor. They also had me confirm my appointment. I was there on time, and then guess what ? They said well sorry you can t see the doctor because your referral expired!!!!!! is that a joke? No one bothered to tell me I needed a new referral ! they Could have contacted me prior to my appointment and it would been ok! But to let me take off work and come all the way to the facility and then discover that I needed a new referral! That is so unprofessional!!! They are just the worst !!! read more

We were vacationing in New Orleans when some drunken tool stepped on my ankle putting me out of commission for 12 weeks. After my trip to the wonderful emergency room when we got home I was referred here for treatment and I was honestly taken really good care of by my doctor he knew exactly what was wrong with me and is continuing to care for me as long as needed. I highly recommend them for your orthopedic care. read more

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Doctor Seemed disinterested,...flat....maybe just A bad day for him, as I know he can do good work...I left feeling disappointed and that I need to find a doc with his skills who also cares a bit more about his patients... read more