I'm giving them no stars because the lady in the front was rude and didn't even give us a chance to…read morespeak. I just feel like they can at least have a smile and just be more considerate of the pain people are already going through. Just to not even give us a chance to find the solution is terrible

Came in for a DOT physical.. waited for 2 hours and 10 minutes before the doctor came to see me…read more. only reason for 2 stars is the staff is super friendly and helpful

First time I ever walked out on doctor. When seeing the nurse doing vitals noticed she was acting…read morevexed and said nothing. But when talking with Susan Gourschboth she seemed so annoyed with me it felt like she busted me rummaging in her trash can with 5 other of my bandit raccoon friends so for the better of my judgement to avoid yelling I had to walk out....Jesse Soriano

do not honor appointment, will have you sitting for hours in waiting room just to also sit for a…read morelong time in the room waiting for a doctor with questionable care. would not go here. if anything go to patient first.

Been there before with severe Bronchitis and I just couldn't breathe and they immediately attended…read moreto me , felt so much better when I left.

From the moment my 88 year old mom and I walked into Patient First in Bel Air, we were treated…read morewith kindness and professionalism. From the receptionist who took down my mom's information and updated her records, to the nursing assistant who gave my mom the confidence and help in getting on the examination table, and finally, the PA-C Michael Muneses, who conducted her wound examination with kindness and humor. It wasn't crowded when we arrived, we were seen promptly, with the entire visit taking just under one hour. I highly recommend this facility.

Absolutely unacceptable experience. Not only were the wait times ridiculous -- we sat for hours in…read morea room -- but they also completely forgot my sister in the back room while she was actively wheezing and in need of a breathing treatment. They left her alone struggling to breathe for nearly two hours until we finally had someone come in and tell us "we should have reminded them she needed the treatment, they could've gotten it started earlier". How does a medical facility forget a patient who clearly needs urgent care? On top of that, they're now refusing to properly bill my visit as an auto accident claim, insisting they "can't" bill auto insurance and that it must go through my health insurance first -- which simply isn't true. They're either unwilling to do the work or don't understand basic billing protocol. If you need actual urgent care -- or expect even the bare minimum level of competence -- go literally anywhere else. Patient First has proven they're neither organized nor trustworthy when it comes to patient care or billing.

The wait time even with an appointment "reservation " is always ridiculous. At least 1.5 hours…read moreevery time. Today it was 2hours. The people are kind and wonderful, but the reservation system is flawed to have as many "reservations " per hour and walkins. Call them reservations or appointments; they are the same thing. There has been a change in how they handle their reservation system. They used to be my go to urgent care, but not after today. No improvement for longggg waits. Look at your reviews from 4+ years ago and then look at current reviews. Something needs to change.

I would like to thank the entire MedStar Urgent Care staff for the wonderful care they provided me…read morethroughout my visit with them! I am an RN BSN and I can tell you all that I am sincerely grateful for the staffs explicit attention and care offered me throughout my visit!! I would like to thank everyone there who assisted me and cared for me throughout my visit! Front desk ladies-Donna, Gabi, and Eboni, Medical Assistant-Shawna, Radiologic Technologist-Shelly*(awesome) and my Medical Provider Katie Topper*, NP, she was just awesome! She gave me a thorough examination and addressed my needs and took her time adressing all of my needs! I am sincerely grateful for your your kind and explicit attention! Thank you so very much, Julie Lazaro P.S. I want to thank anyone that cared for me that I may have not mentioned.

Excellent practice. Everyone is so patient and kind. Each practitioner and tech is so knowledgeable…read moreand has a genuinely solid presence. Also, they have so many resources available--bloodwork, trays, ultrasounds...​

Wait times are terrible. Given wrong information and treated with egregious disrespect by dr bala…read moreas well as the office managers. I was questioning the dosage of a GLP tirzepatide. My pharmacist and another doctor told me the mgs were not correct. Rather than a professional response I was yelled at on a voicemail by dr bala who was irritated that I even questioned him. That was followed up with the two office managers ganging up on me when I went in to blast me in the office. Obnoxious, unprofessional and disgraceful

Primary Care. I was notified that my physician had left and that all of the appointments were…read morecanceled and all of her patients had to find services else where as they did not have room with the number of doctors at the practice. (Found a satellite office, "new patients"June of 2027; 10 months form this date.) I have never seen an office kick their patients to the curb because they were busy. Ended up going to Danny/Gail Jones. Simular experience.

Checking in was a nightmare. The person who checked me in was very rude and had me wait until she…read morecould make contact with the doctor in the back before checking me in? Seriously? I actually called the office myself from the waiting area to let them know I had arrived. I arrived at 9:30 a.m., my appointment was for 9:40 a.m., and I was not treated until 10:30 a.m. Really considering changing healthcare providers.