Wonderful service and personal attention and recommendations on clothing that suits my frame. I am…read morenever dissatisfied with the quality of the merchandise either. Nice store.

Rewind. Back to 1999. I saw a LOFT sweater in a magazine and had to have it. It was ribbed, maybe…read moremock turtlenecked, and black. It was not stretchy ribbed, but somehow knitted to appear so. It was eighty dollars. Who cares about the rent? I pshawed my boyfriend's feeble protests, and off we went to Trenton. The sweater always smelled of lingering, dry perfume. It made me feel decadent. When I became a mom, I donated the sweater to a Goodwill. My new husband- the pshawee- probably grinned. A new chapter began. This past December (2019), I once again pshawed my husband. I had been eyeing the LOFT store for about a year. I decided to go in with my older daughter. She has watched me obsessively collect used LOFT tops for about two years- I have the leopard ones, the vintage floral one, the quirky floral one, the succulent one, the embroidered floral one, the "Little House on the Prairie" floral, the cactus one that my husband said looked funny. The bee one dovetails right in there. A few months ago, my daughter not only wore my LOFT fox and owl sweaters, but she independently sought after reasonable items from LOFT online. We let her get the items, because she has never done that before. I gifted her a star sweatshirt from LOFT, which she adores. So, we went in. The door is huge, heavy, and artsy. You sorta want to admire it, but the smell of new clothes propels you inside. It is like a museum. The clothes are perfectly folded and arranged on tables, or hung gracefully from wall racks. All tees are to a T. Dresses invite admiration. Colorful bottoms beg to be seen. It is oddly quiet in there. People speak in hushed tones so as not to disturb the sanctity in there. The clearance stuff is easy to find. They even have petite racks, which are clearly marked. There was a little nook off of the clearance area, which I think is clever. You have to pass the clearance items to get to it, and I could see a rainbow marled cable knit sweater that I am still loving as an image only. We admired a pine green coat that was too big for either of us, and I saw stuff there that was not online yet. My daughter fell in love with a brown sweater that was enhanced with metallic thread. It was not in her size, so we ordered it for her as a surprise. She has worn it almost everyday for a week and a half now. (I do sniff-check it.) I almost bought a pair of chartreuse pants, but chickened out. LOFT's prices are great. They have amazing sales. If you see something amazing, you can wait, cause it will eventually go on sale. Some stuff goes on sale really quick. Percents off vary. LOFT bloggers always champion the sales and what they scored at a LOFT sale. LOFT has something for everyone. Their florals are outstanding. Two tees I own were inspired by vintage patterns created by Celia Birtwell. (At least I think so.) Their paisleys range in all sizes. Graphics are simple and cute. Reindeer and penguins are included in the menagerie. They have preppy and disco-y sweaters. Pants and jeans have just enough pizazz if you like showing off from time to time. LOFT's clothes are extremely comfortable. My daughter never complains about itchy embroidery or scratchy knits. LOFT lets me be a size ___ in pants, which is a size down for me. I do not have to wear a belt. Cropped pants- not petite- in regular fit me perfect at 28". Sometimes I see a sale color that calls to me, so I just go with regular cropped. And, LOFT offers elbow tees, so you can hide chubby upper arms or tattoos. One thing that I am not sure if it is a thing or not- the navy tees might fade fast. However, the tee that I am referencing was washed badly at a relative's house. I asked the washer's owner how many garments I could put in her washer, and just got a general affirmative. Later that summer, I threw out two white LOFT tees that had been washed at her house. Some clothes were still dirty, even after being washed in Persil. Some items looked beat up. It is possible that HE washers can only handle small loads, or that they are not so great after all. I wash on gentle and air dry all of our female tees. Anyway, just check out how darker LOFT tees handle life before committing to the dark side. LOFT deserves those capital letters. My profile pic- that's a LOFT top. It has a zipper at the back with a ribbon pull. If you love special touches, you will love LOFT.

Absolutely adorable shop! They have the cutest clothes, shoes, jewelry and home items! Absolutely…read moreLOVE that they had christian music playing and offer christian items in their store! Such a nice and welcoming touch. We stopped in on the morning of 8-7-21 and the two ladies were super nice and very helpful!!!!! Great store!!!!!

I absolutely loved the service and selection at this store. As soon as I walked in I was greeted…read morewith warmth by an employee who then brought me around the store to help me find exactly what I needed. Then after I found a few options I was offered a dressing room. From there another employee checked up on me frequently making sure I was doing okay and she even brought me shoes and a few dress options to try on that she thought I'd like. Never before have I been treated with such care in a boutique like this. Along with their gorgeous apparel their customer service was top tier.

I had the pleasure of visiting the Bristol, TN location on June 23, 2025, and was warmly welcomed…read moreby Miranda, who went above and beyond to assist me. I was shopping for an upcoming vacation to Cabo San Lucas, and Miranda was incredibly helpful--not only did she assist me in selecting the perfect outfits, but she also helped accessorize them with beautiful jewelry and bags. She was kind, patient, and tirelessly brought me different sizes until everything felt just right. Hope, the other associate working that day, was also an absolute delight--friendly, professional, and attentive. Francesca's continues to be one of my favorite clothing stores in East Tennessee, and I look forward to shopping at both the Bristol and Asheville locations in the future.

In store shopping was a pleasure. Online... nightmare. 22 days after placing my order, still not…read morehere. Asked for a refund. They sent me $11.24 cents and said the refund comes back in increments. Better Business Bureau contacted.

I think this is my new favorite clothing place! Beautiful clothes, great people, great service! I…read moreonly wished we lived closer, so I could visit more often.

This is an excellent, very upscale consignment store. I try to get there whenever I am up in the…read moremountains. Their merchandise always is too-notch. They we're having a sale when I was there and all dresses were 20% off. I bought three dresses and already have worn them several times. I see most of the negative reviews about the shop are from sellers. That is a different category from customer reviews. As a customer I always have been delighted about my experience there. The shopping center is a little ways out of town but it is not too far and fairly easy to find. BTW they specialize in the Eileen Fisher brand, which always is very good quality and the items seem to stay in style. I can't wait to go back to Linden!!

Awesome shop. Such a unique selection and Amanda was so helpful and great to deal with.read more

Fun and funky vintage clothing and accessories. There is always something fun to look at and…read morereminisce about when we wander through. In the River Arts District, it's one of many shops to stop at and enjoy!

Holy cow Jessika is awesome! My husband and I walked in for the first time looking for high quality…read morewalking shoes for our upcoming international trip and Jessika walked us through the entire process and was extremely friendly and accommodating. We both learned a lot about our feet and walk styles and got a chance to nitpick our shoes, and Jessika found us both a pair that felt amazing. We will definitely be back when we need a replacement and hope to see her there!

Billy and Josh were awesome and efficient. I came in at 6:43, just before they closed up at 7pm and…read moreI felt awful about it--my work schedule and the distance I had to drive to get there really had me cutting it close. They told me not to worry and that we'd find a good shoe for me, and I was in and out by 6:56 with the shoes in the color that I wanted, ordered and set up for delivery to my house. Prices are what you'd expect these days for running shoes but it's nice to see them in person. I'll definitely come back in the future.

Chaulk up another point on the Score Board for REI's Bike shop!! This is my second review of the…read morebike shop and im very pleased to offer another glowing review. I cant remember the mechanic's name that looked at my bike today. But i think it starts with a "J". Anyways, I"ll call him bottom bracket guy. I went afraid i might have to replace my bottom bracket (Expensive replacement) because there was alot of lateral wiggle in it. Another mechanic days earlier at REI, after just explaining the issue, bet it was just loose and may not need replacing. With high hopes of loose, Bottom Bracket Guy put it on the stand, and witha pull this way and a tug that-a-way, he looked at me said..."yup, it loose". And with that, whiped out a magic tool and with a turn this-a-way, and a twist that-a-way, my bottom bracket was fixed and the day was saved!! Some places would've told me it was broke and needed a new one which wouldve broken my bottom bracket!! Anyhow, an estatic thank you and again wonderful, honest service.

Horrible company. If someone makes a fraudulent purchase with your bank information and you notify…read morethe company and your bank right away, but no one is willing to give me my money back. I have reported them to BBB and I am warning people in case you come up against the same problem. ( I have also never made a purchase from this store before.)