I had an appointment with Dr. Russo to get a nerve test on my hands so I could prove the numbness in my hands to have Dr. Plocher do surgery. There was bad fog and I've moved out of the Peoria area so I went early and arrived a little after 8 for a 10 am appointment! At 9:30 I received an after visit summary and I hadn't even seen Dr. Russo. I asked if that meant no one cared to see me and all the clerks just looked at each other, so I left. By the time I arrived home, all record of my appointment, and the fact that I had received the after visit summary has been deleted from My Chart! I reached out to Dr. Plocher s office and was given a number to call. I've called four times and it gives you the same message that everyone is busy and leave your name, number, and they will call you back! It's been two days now, and apparently no one is planning on calling me back to make another appointment. A big fancy ass building and this is the second doctor I was to see for two different issues and neither need was answered by this great new resource to Peoria. OSF is no longer the hospital it was when the sisters operated it. A huge loss for Peoria citizens and surrounding area clients. I am 71 years old and was God's love showed me a sign! read more

Dr. Franada is caring and kind. She spends time w me during my appts and really cares about my well being!

OSF Illinois Neurological Institute is a newer facility located north of the sprawling OSF St. Francis Medical Center. It iwas built to consolidate and house OSF's Neurology practices. Having been a patient of INI (at another location in Peoria) for several years the doctors are fairly competent. The problem is the organization of the new facility. Ever since moving they have consolidated contacts/admission/scheduling for all the doctors through one office. I am not exaggerating when I say that it takes 20 to 30 minutes just to talk to an operator on the phone. This is the operator I am talking about, not the doctor's office, scheduling etc... No kidding. In order to speak to a particular office they will take your information, verify that you are a current patient, then have someone call you back. If they call you back the same day you are lucky. In the old facility I could call and talk to someone immediately or within a few minutes. The new facility is terrible. This is not a temporary situation but something that has been going on for some time. When I complained about the poor service, I was told by the operator that they are constantly short staffed, over worked, and the system cannot keep up with the patient load. If you are lucky enough to get through or are a patient, make sure you get direct contact numbers (extensions) for your particular doctor's office, staff, etc... If you don't you'll be sorry if you have to contact them for anything. Why OSF has not corrected this unacceptable problem I don't know. read more