Dr. Koch is amazing doctor ;however, who calls in his prescriptions does a horrible job. The first…read moremistake dealt with wrong insulin back in February and the second one in June involved test strips that are not correct for the meter. To off set the issue they sent me a meter like I already have had for years. I still have 100 UltraBlue strips I cannot use!!! Chris, the office manager doubted me again on the issue and blamed the diabetic educator. I will mail them the meter and strips to see if Chris has magical powers. I seriously doubt it. Luckily, I have moved on and have had excellent success with my new doctor's office.

This practice lost my business after I showed up to an appointment that I'd scheduled a few months…read morebefore, and found out that my doctor had been on maternity leave for some time and they'd cancelled my appointment without telling me. How can these people be trusted with my health when they can't be trusted to give me a courtesy phone call? Don't give these people your business.

I had a first appointment with Dr. Branahan! Read her mission statement before going and was…read morepleased with her approach! I always go early everywhere so I arrived about an hour early and take a book to keep me occupied. Less than 10 minutes after arriving I get called in for the appointment. When the doctor comes in and I thought it was a two way involvement between patient and doctor like she stated in her mission statement. I quickly was told to stop talking and let her share what she sees in my chart! A lot of misinterpretations occurred and when I tried to speak she told me to be quiet while she went over her findings. This went on for most of the appointment! The last item was my handicapped sticker renewal that need to be signed and dated by a doctor. I have a 3 year placard currently that is expiring in the next two months. She would only sign it for 6 months because I didn't have my cane with me. When I disputed her denial because I have a bad back and neuropathy in my feet and can't walk long distances and afraid I could fall which I don't want to do, she told me without any assistance seen OSF limited the approval to 6 months while she works to find solutions to make me better. Well, I am 71 and had this problem for several years and been an OSF patient all this time and it's only getting harder to get around for fear I will fall and hurt myself worse! So much for working with her patients as a team. I won't be going back! There was no respect or appreciation for a senior citizen who knows her body and OSF has not done much to make the situation better. I was not impressed and will be looking for another doctor! I know my body and needs better than a young doctor who is just meeting me for the first time!