Preoperatively, I declared an adhesive allergy yet the surgeon Dr Seibly (and those supporting him…read morepermitted this) used surgical glue on my surgical sites. That made recovery hell! When asked on my follow up appointment, the APRN replied, "it was easier for the surgeon to use surgical glue rather than staples or sutures". Easier for him, worse for the patient right?! Is that quality patient care? I think not...

i was in the waiting room for 5 hours and was only seen for 15 minutes, they did nothing to help…read moreme. i went home in the same amount of pain i came in with. i felt like i was being told to suck it up and deal with the pain because my situation wasn't as bad as others even though i expressed how much pain i was in. if you are looking to be understood and treated well, i don't suggest going here because you will be misunderstood and treated as if you are not in pain.

Excellent care. Dr. Keller performed surgery to repair my meniscus. The following day I had zero…read morepain, zero stiffness and no limp. Not taking any pain meds. I'm very active and my legs were in pretty good shape so that may have helped. Highly recommend Dr. Keller and the staff at the surgery center.

I had surgery done here and it was excellent. The people were kind and thoughtful. They calmed me…read moreand worked well with me. They communicated everything as best they could. The place is very clean and sterile but the peple make it a "warm experience" (if any surgery could be considered a warm experience". If you have to have surgery....I recommed you get it done here. Everyone from the woman who did my paperwork, to the nurse who helped me dress when it was over, were excellent. Surgery is always a bummer but bumming out here is a lot better than a lot of other places.

The ER is a joke. The way they treat patients and family members is appalling. Bottom line, the…read morestaff doesn't care. No one checks in, they're rude, zero compassion. The overnight visit with my 84 yr old mom 6.24.26/6.25.26? No one checked on my mom and I. I had to hop out on 1 leg (foot injury running to car to get here) and ask for ice chips. I literally fell in the hallway trying to hop back to my mom's room. 3 staff within 3 feet of me didn't do anything, ask if I was OK, offer to help me up. My left ft can't bear any weight. The staff working this shift are not the people an emergency dept needs. I'd give -5 stars if I could. This is a pattern with carle Ed.

Preoperatively, I declared an adhesive allergy yet the surgeon Dr Seibly (and those supporting him…read morepermitted this) used surgical glue on my surgical sites. That made recovery hell! When asked on my follow up appointment, the APRN replied, "it was easier for the surgeon to use surgical glue rather than staples or sutures". Easier for him, worse for the patient right?! Is that quality patient care? I think not...

One of the worst experiences just trying to get an estimate for an office visit. The lady I talked…read morewith, Erin, transferred me to billing. Billing couldn't tell me anything because they didn't understand the concept of estimate. They would just give me a range of $250-$600. They transferred me to a department in another city. Then they had to transfer me back to the original place I started at. Only to comeback to Erin and she instantly had the dollar amount. $617 for an office visit. I'm not spending that kind of money to see a PA. I'm glad I discovered what kind of dysfunctional place this was before I became a patient. I'm very surprised my Dr. even recommended this place.

I came here for a hearing test and then was seen by an ENT and then found out I needed hearing…read moreaids. Everyone has been so nice and took the time to answer any questions I had and made sure I had all the info I needed. I've had a great experience here!

Health care provider (M Warning) refused to provide us with a sports physical for my son for school…read moreafter waiting 1.5 hours to see someone. We have a regular pediatrician we visit annually but unable to schedule appointment with our regular provider in time for school sports form that was due. Health care provider told us we needed to see our regular doctor, despite OSF noting that they will provide sports physicals for school. We asked what we could do and health care provider kept saying see regular doctor "if you have one" (as clearly she didn't believe us and insulting us as caregivers, and we repeatedly noted we see Dr. Toohill and she kept saying I don't know that person), which was clearly not a solution. She then insinuated that our primary care physician was incompetent. Incredibly rude, insulting, uncaring and unhelpful.

I would give zero stars if I could. The nurse, Nancy, who triaged me refused to use a larger blood…read morepressure cuff, which I'm supposed to have, so my blood pressure registered as much higher than it would have been if she'd used the appropriate cuff. My height was entered wrong & she wrote a weight higher than what the scale said. The doctor said I had to have a throat culture. I have significant childhood trauma from throat cultures. So I started sobbing uncontrollably. She left the room and sent in a nurse who told me I scared the doctor. The doctor charted that my mood was good. What?!!

They are so specialized that I have to see many different doctors and incur many charges (which I…read moresuspect is part of their plan) just to get approvals for refills on maintenance medications. When I call for any problem, I am usually on hold for a half hour or longer, before someone picks up, and then they often can't help me without transfering the call somewhere else with another hold. They won't send me text messages or emails or leave messages with any detail whatsover, so they make me call them back every time and sometimes the person who wanted me to call back is not available amd nobody else can help. The specialists don't know about each other - they only deal with their specialty and will not talk to each other directly- only through orders, so Coordination is slow and difficult. The worst office is urology on college ave. They never answer there phone, so your only option is to play phone tag with them, or drive over to their office. Appointments at all the offices are difficult to get within about 2 weeks. Even the emergency room and prompt care make you wait for a long time before you are seen. They aren't willing to help you with discomfort until you are Completely checked out by doctors whichay not be available for hours ( although I have heard them chit chatting in backrooms while patients are suffering in the waiting room). There is no sense of urgency there - they seem to work at a pretty casual pace.

My wife and I just had our second child on 8/24. Our first was born at Bro-Menn, and while the…read morestaff was awesome, the facilities were only so-so. We were thrilled we'd get to try out the new birthing center; the tour was awesome, and we were excited. Well, that excitement lasted about four or five hours. It IS a gorgeous facility, with tons of natural light, and more room than I expected for our accommodations. However, we found the staff very hit-or-miss, and overall felt like we were being generally ignored. I thought it was just because they were filled to bursting, being the new shiny OB wing, but based on m m's review from 6/23, we had almost EXACTLY the same issues. The good: The birthday cake was pretty delicious. Getting a silver spoon was kind of neat, but unnecessary. The rooms are big. Now the rest... First, a word on the facility. While it's new, it's often ... kinda cheap. BOTH of the lights in the Dad's Corner, and one of the lights behind my wife's bed were burned out. We let them know on Wednesday and again on Thursday. When we left on Saturday around noon, they were STILL burned out. Housekeeping came in one time, on Wednesday when my wife was sleeping. They said they'd come back later, but we didn't see them again during the three-day duration of our stay. They never even came by after Catering spilled a soda near the door, and the lady notified them. The food was another issue. We found Bro-Menn's menu to be much, much better than we both expected. OSF's is much worse. Nothing on the menu was particularly good, the soups were watery, the hot meals were tasteless, and it was overall poor to average. All of this could have been forgiven if the nursing staff had been attentive, prompt, or personable. I would say three out of over a dozen nurses we had made a point of introducing themselves. Almost none wrote their names on the whiteboard. They dropped by as little as possible, never just checking in, and took their time getting back to us when we called. They even needed US to call THEM to remind them when my wife needed her pain medicine. At Bro-Menn, there was one nurse for my wife and one nurse for our kid. I've been told this isn't the norm, but I thought it was great - both patients got the needed attention. Here, my wife and our new son shared a nurse. As a result, I felt like our new son was basically ignored, honestly. A few incidents kind of stand out, but this is getting over-long. I'll just mention two, because they were the same night. My wife was (finally) able to sleep, and dozing soundly with our new son nearby. A tech came in and rather than check back later, she actually woke my wife up - whose vitals had been fine since the c-section - rather than coming back later. Either that same tech or a different one just picked our son out of bed to run vitals, too, rather than waiting until he was awake on his own. I don't know who it was - like I said, they didn't introduce themselves. I'd say three or four out of twelve-ish nurses were anything like warm or personable. Most of the rest weren't. New facilities and neat ads or not, I'd recommend staying away. We thought the staff was simply overworked because there were so many patients going to the shiny new center, but it seems like this is standard at OSF. We are never going back there unless we have to at this point. Bro-Menn gave us five-star care; the care here was one-star. I added 1 star for the rooms being huge and actually comfortable. In nearly every other respect, this was a 1-star experience we don't want to repeat.

Walked right in and was seen immediately. Friendly at…read morecheck-in, good doctor and out of there quickly. Very impressed!

They were quick to see me. Found a decent plan of care for my immediate needs on a holiday weekend…read morewhich helped til I could get in to see my PCP.