I came in to shop for Father's Day with my Dad and he had a gift card. Upon picking up some…read moreclothing items we headed to checkout however the kiosk didn't enable us to use the gift card, the manager was extremely supportive and helped us put in touch with the corporate to address the issue and also tried to trouble shoot it a couple different ways. Needless to say the staff is awesome. Kudos to keeping the store stocked and neat. AE outfitters is a great place to shop in general for the quality and value of clothing. Even though I wasn't able to use the gift card at this location they issued me a new one and I'm sure to visit again! I highly recommend shopping at the is location.

We were told that men's length '36 was not kept in store stock and would only be available in the…read moreclearance, as that's where customer return stuff is. We found a 32 36 that was supposed to be 35 dollars (as displayed on the wall). It rang up to be 59 dollars and not on clearance. We don't know if the store associate gave us the wrong information or if we were just charged an extra 20 dollars for something, but the direct contradictory makes us not want to come back either way

Old navy messed up my order, charged me shipping + refused to refund me for shipping. I'm not…read moreshopping in this store or online anymore. It's not my fault your system glitched out + you sent me the wrong items yet you're making me pay for your issues. I'm done. Not worth the money.

staff was very nice and respectful,very professional. i was feeling hopeless when i arrived because…read morebelks at lateshore mall humiliated just before i went to old navy...the staff at old navy made me feel welcomed

I needed some new bras, thanks to Colbie for sorting thru my laundry…read more There were some sale bras for $10, the rest were not necessarily great deals, but I was there and needed some, so I just went ahead and bought them. Two friendly employees there, asked if I needed help finding sizes and did check with me while I was in the fitting room, so that is better then shopping at Kohls.

Customer service experience has always been outstanding in 15 years coming here…read more The employees who work there during the morning of Thursday, May 14, 2026 were aggressively and embarrassingly inadequate. At 10 o'clock I asked if I could be measured. Employee rolled her eyes: "I guess so." Her measurement was sadly inadequate as if she had never measured before, and I had no help afterwards. When I asked her to come over, she saw how incredibly tight the fit was. She said, "maybe we should go up a little." I said, "you think?" She and the other employee had not moved because they were talking to each other the entire time. She said, "are you angry with me?" Bizarre. I did not respond. She called back, "I am feeling uncomfortable helping you anymore." She hadn't helped me at all. I still kept quiet. I paid for two bras and asked the two for their names. "I am uncomfortable giving that information out." Same response about her manager and district manager. Shocking. The other one then told me she called security on me. Let that sink in. A petite 61-year-old woman was physically removed by a security guard for asking for names. She refused to why she had called security. I left the store without incident, but in tears. A few minutes later, my husband returned to ask why I had been removed; they called security on him and he had to leave the store. I called the store manager the next day. I identified myself, and she greeted me rudely by saying "yeah," and put me on speakerphone. I was quickly able to piece together how the bizarre behavior of the employees matched the utter incompetence of the store manager. I started to explain what I had experienced, and she cut me off and would not allow me to speak again, choosing instead to feed her obvious inferiority by defending her inept employees. It was obvious why I was on speakerphone. This insecure manager was obviously trying to make friends with the people she was supposed to be supervising. What better way to cement that pathetic need to make friends with people one is supervising then to throw the CUSTOMER under the bus in front of one's inferiors! I could go on and on about how my husband then talked to her and how she attempted to talk over him again and again until he, too, had to end the phone call. Suffice to say that employee behavior imitates the training they receive from management. In this case, they had learned a lesson of the store manager's rudeness, incompetence, immaturity, and embarrassing instruction, and they imitated it perfectly. At one point, the store manager asked if we were trying to tell her how to do her job. Much to our embarrassment for her, we let the district manager do that for us. It should never have gotten so far as a district manager needing to get involved into something as asinine as the behavior of the employees and the ridiculous non-intervention of the manager at Soma that morning. Therefore, my main concern is that perspective customers should STAY OUT of Soma UNLESS they enjoy the humiliation of being escorted out of a store by a security guard because of the store's immature and pathetic staff and management: A note to the SM: you know nothing about the retail business and how to serve the customer who is paying your salaries. In summary, this was a horrible, but very fixable customer service experience at Soma. A little about me: I often write online reviews, and WITHOUT FAIL they are five star reviews. I only give positive reviews because if I have a problem at a place of business, I will speak face-to-face with management so that a reasonable outcome can be achieved. I hate it when people go online with petty grievances. I reserve my right to review negatively, however, when the customer service of the manager is so blatantly and stupidly inadequate. I asked for an apology and nothing else. I never received an apology from the employees nor the store manager Hence this negative review.

Camille was great really helped us out and was wonderful!!! Made my daughter feel very comfortable…read moreWonder experience!