Amazing team that came out and did the job requested and even went above and beyond to fix an area…read morenot on the list. Such an amazing job and very professional and respectful to the needs of my parents situation. So glad they came out and took care of everything.

Garrett Jones, one of their service techs, is one of the worst I have ever came in contact with. He…read moreis a nice guy but knows nothing about what he is talking about when it comes to dishwashers. He works for Samsung as well as Red River Appliance and that is what we saw him for, our brand new Samsung dishwasher. Our issue we had was when we would run a cycle, we would open the machine a few hours after starting it and there would be inches of water sitting in the bottom. The first time Garrett came out he told us there was "too much soap" in our dishwasher so he "flushed it out". Fast forward, he leaves and we run another load of dishes (way less soap now) and then the dishwasher does the exact same thing. We call him out again, this time he says "maybe you need to cut a hole through your countertop and run the drain hose higher up (it was already at the recommended height and we also had this checked prior to him coming out in which we were told we had it placed correctly). So, we do what he recommends again and then he leaves. Then, of course, the dishwasher does the same thing again. Finally, this 3rd time he is scheduled to come out, he cancels the service an hour before he is supposed to be here and comments "canceling due to nothing wrong with the product" so, Garrett Jones.. thank you for absolutely nothing. If I could rate him less than one star.. I would

Fantastic service! Would recommend to anyone. My third company to help with HVAC and I wish they…read morewere the first ones.

Have used them only with a home warranty company. Nice people and did Quality work. On time…read moreProfessionals

I've done business with James Lane Air Conditioning and Plumbing for 40 years including major…read morerepair or replacement of air conditioning, furnace, and water heaters as well as several lesser items. They also found and repaired a major slab leak for me several years ago. I've always found them to be courteous, prompt, we'll qualified, and honest. Glenn Beavers

I've had occasion to get service from James Lane for HVAC throughout my home ownership journey…read more They have always been professional, responsive and thorough. Last night I heard a terrible noise from my outside unit. I put in a ticket on the website for today ( wishful/ hopeful). Followed up with a call this morning. Scheduled for tomorrow, with a "if we have a cancellation, we'll try to fit you in". Melody was able to find a technician available for this afternoon. He explained everything well, fixed my unit, made sure cooling was happening and back in business. Thank you James Lane for your great customer service!

Fixed my oven quickly and loved the professionalism of the service. It was nice that they had the…read morepart on the truck to speed up the repair.

Technician came to check poorly performing refrigerator. Was here 15-20 minutes max, and said I…read moreneeded new unit. Did NO, and I repeat NO trouble shooting at it all ! Don't waste your money on them, because they SUCK !!!!!!!

Our AC stopped working the day we went out of town, so while my mom was there, Philip stopped by to…read moretake a look. He called and directed me to another HVAC company that was better suited to work on my specific system. I appreciated his honesty so much!!

These gentlemen are great. They have reasonable pricing and very quick service. I thought my…read moreoutside unit had gone out, and thank goodness it was in the spring, but that weekend the weather was very cool for the month. I called and he came over within 30 minutes. Within 30 minutes they had found and fixed the problem. They even did some extra work and I was not charged. I will always contact this company for my HVAC needs.

The receptionist that works there is so sweet and kind, and she is flexible with scheduling the…read moreappointments.

Great service. Very pleased with their work. Can't believe how many circuits I have in this house…read more They were true to their estimate. All the electricians were very nice. I would highly recommend this company for any electrical service.

My family and I bought a couch there. Now it was not a no name brand, it was a Broyhill…read more Within a couple of weeks the frame broke, and no we are not a heavy family. Well I called and talked to Steve Fairchild and he sent someone out to fix it. Well all they did was patch a problem. It broke again soon after that. I call Steve again and he accused us of excessive abuse and would not do anything else to remedy the problem. Steve Fairchild is a loser and only out for himself. We have not nor will we ever buy from them again. And why do they think that a$$ hole needs to be doing their advertising I will never understand.

Great people! I have known them all my life. I would advise anyone to here and support a local…read morebusiness over any other furniture and appliance store. All their salesmen have been experts in this department for a view long time, some 20 plus years

They provided excellent service they got here early in the morning removed old unit and installed a…read more5 Ton Rheem Energy efficient central air. Their prices are very reasonable nothing but exceptional work overall a great experience with Trinity. Highly recommend for anyone that needs an upgrade or new instalation.

I needed a Mitsubishi mini-split installed and a friend told me that Trinity carries that brand so…read moreI called them. I did have to wait 2 weeks for a scheduled install. but when they came out I was very pleased with the service. the install was VERY professional above my expectations and the value was great . I did not know how good of value i got till I used another HVAC installer on a different install at another location at the price of the competitor was 3 times as much and the finished install was not as clean looking as Trinity Air Conditioning. So, other than the wait time for them to come out - they are excellent!!