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    Ottawa Piano Moving Specialist

    5.0 (4 reviews)
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    Long & McQuade

    Long & McQuade

    (6 reviews)

    $$$

    Apparently, "new" now means "previously displayed, visibly handled, and tastefully pre-tarnished."…read more I purchased a flute at LM Kanata location that was sold to me as "new". Upon closer inspection at home, however, it had obvious discoloration, tarnishing, and signs of handling. It was, in fact, a display instrument--a minor detail the store apparently considered too unimportant to disclose before taking my money. When I returned it, the response was even more impressive. Rather than acknowledge that a visibly tarnished display instrument should not have been sold as new without disclosure, the sales staff were rude and dismissive. A person who introduced himself as the shop's repair technician decided to join the conversation, only to dismiss the visible marks as "just tarnish." How reassuring. Perhaps scratches are "just scratches," dents are "just dents," and honesty is "just optional." There was no meaningful apology, no acceptance of responsibility, and no apparent understanding of why a customer might object to paying the new-instrument price for a handled and tarnished display model. Instead, I was treated as though noticing the condition of the flute was somehow the real problem. I returned it immediately and left. Buying an expensive musical instrument requires trust, and this store managed to lose mine before I played the first note. Very disappointing, thoroughly unprofessional, and an excellent lesson in why customers should inspect the meaning of the word "new" before shopping here.

    I'm certainly not overly impressed. I brought my guitar here…read moreto get fixed and cleaned up. The specific problem is fairly minor, the bone doesn't fit properly in the bridge. (I'm not sure how this can be fixed exactly, but I know it's not right) As a result the bone sits at roughly a 70 degree angle (as opposed to 90 degrees). The sales person suggested a tune-up and they would look at the bone/bridge. And since the had to be taken off I had to buy new strings for them to put on. OK, no big deal. A week later, I go to pick it up. $45 for the tune up (not including $21 for the strings). I seriously have no idea what I paid $45 for because everything is exactly the same. They changed the strings. And from what I can tell that's the only thing they did. They didn't even clean the guitar. It's still full of dust. They didn't change the pins, they didn't wipe the damn thing down, they didn't adjust action (not that it needed it) and most importantly they didn't address the bone/bridge issue. I asked the sales person when picking it up (a different person this time) what was done, and he responded with two things. 1. "it's not actually a bone, it's plastic" (Umm yeah, I know, put that's the name of the part) 2. "I suggest you use an old credit card and cut a piece off to shim the bone". SO WHAT DID I PAY $45 FOR??? I know how to change strings, I could have done that myself, thanks. I know this isn't an expensive guitar but they kept saying things like "so you haven't played in a few years and your getting back into it?" Here's the deal. I have a $5,000 guitar at home. This inexpensive one is the 1st guitar I ever owned, and I want it fixed up so I can play it at my wedding (for nostalgia sake). Not that this should matter, someone with an expensive guitar and someone with a cheap guitar should get the exact same treatment and respect. Am I asking too much here? Just wipe down the guitar? Maybe give me a call and give me options for the issue I have before slapping on strings (that I paid extra for) and giving me a bill? I expected more. And I probably won't go back. There are other music stores in town that would likely appreciate my business (and my repeat business).

    Ottawa Piano Moving Specialist - pianoservices - Updated September 2026

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